Will not order from them again. Theyre waaaay too slow and their website is misleading! If you’re not in Ireland do not use the IE domain and make it clear where your location is so people don’t waste... See more
Company replied
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See what reviewers are saying
The turnout rugs that I bought arrived this morning, which was perfect timing because I was just heading out to my horse. The light rain turnout rug is beautiful and looks great on my horse. I would... See more
After realising this website is not in Ireland, I began to panic if my order would arrive in time, however it arrived 10 days earlier than estimated (placed order Nov 28th arrived Dec 8th . Items rece... See more
Ok. Irish domain but not an Irish company so the cheapest delivery option was within the range advised but took about a week.The invoice didn’t have a returns docket even though footwear item so presu... See more
Company replied
Company details
Contact info
Flemingstraße 22 , 36041, Fulda, Germany
- +47 32 99 43 67
- customerservice@horze.ie
- horze.ie
3.7
Average
883 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Great items and fast delivery
January 30, 2023
Clear and comprehensive website and…
Clear and comprehensive website and catalogue. Fast delivery and nominal charges.
A little more clarity regarding sizing would have helped me - I'm not a horsey person.
Thanks
January 30, 2023
Dog coatThe delivery was quick and the product…
The delivery was quick and the product is good quantity but it’s a ridiculous size, this little coat was for my chihuahua who is 25cm long but the coat is much longer and far too wide, it’s wide enough to fit a pug, any dog that’s only 25cm long will be a toy breed ,
January 24, 2023
Reply from horze.ie
Dear Customer
Thank you for your review.
We are very sorry you are unhappy with the coat. We will forward your feedback to the supplier so they can check on the size chart. You can of course return the coat for free for a full refund by registering the return on www.horze.ie/findorder.
Your Horze Customer Service Team
Perfect service
January 23, 2023
Ordered 20th of November arrived 13th…
Ordered 20th of November arrived 13th of January! Order was Christmas presents so very disappointed!
January 14, 2023
Reply from horze.ie
Dear customer, thank you for your feedback.
We are sorry that you received the goods so late, this we regret very much. Unfortunately, several of our suppliers had delivery problems before Christmas, your order was also affected. Therefore, we offered you an exchange or cancellation of the affected product before Christmas. We apologize for the inconvenience caused to you and would be happy to welcome you back in our store soon.
Bought own brand Horze jodhpurs and…
Bought own brand Horze jodhpurs and they are perfect for winter riding, Good strong quality cotton and nice seat, legs gripping sections.
January 12, 2023
I ordered winter horse riding boots and…
I ordered winter horse riding boots and they are really nice.
January 12, 2023
Its sound,it fits well.
January 11, 2023
First item didn't fit .my own fault…
First item didn't fit .my own fault ..Great return service and had right size back in no time.
December 8, 2022
Took forever to arrive
Took forever to arrive, over a month and unfortunately items are poor quality when previous products have been good.
January 3, 2023
Reply from horze.ie
Good evening Vikki,
We thank you for your comment, which is very important to us.
We are sorry that you have been affected by delivery difficulties from our partner. This is not our standard and we are happy to take advantage of your feedback to review our processes.
We wish you a pleasant evening.
Late santa
Order was reciced on 25th of november was told a delivery date of dec 14, recieved no email to indicate late delivery, when i enquired about order was told new delivery date of dec 28th, as this was a christmas present order must be returned. Cant understand how it could take so long.
December 18, 2022
Reply from horze.ie
Dear Niall,
Thank you for your feedback, which is very important to us.
We are sorry that the delivery of your package took longer than expected. This is not our standard and we are happy to use your feedback to review our processes, including with the manufacturer.
We apologize for the inconvenience and hope to convince you of the quality of our service again with your next order.
Very quick delivery!
December 23, 2022
it was so quick getting to ireland
it was so quick getting to ireland! 3 days is all it took. Great value too on sale items
December 23, 2022
Good Very goog
December 22, 2022
Great service and quick delivery
December 21, 2022
Pros and cons
Pros:
Arrived on time.
Socks were grand.
Cons:
The chaps weren’t great quality :( the zipper is sticky and had to use and the button wont close. Its a Christmas present for my little sister.
December 20, 2022
Reply from horze.ie
Hello Helen,
thanks a lot for your feedback. This is really important to us.
We are sorry to hear that the chaps are not as expected. Please send a photo of the claim to customerservice@horze.ie. We are more than happy to help and find a solution for you.
Have a lovely day,
Your Horze Team
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