Will not order from them again. Theyre waaaay too slow and their website is misleading! If you’re not in Ireland do not use the IE domain and make it clear where your location is so people don’t waste... See more
Company replied
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See what reviewers are saying
The turnout rugs that I bought arrived this morning, which was perfect timing because I was just heading out to my horse. The light rain turnout rug is beautiful and looks great on my horse. I would... See more
After realising this website is not in Ireland, I began to panic if my order would arrive in time, however it arrived 10 days earlier than estimated (placed order Nov 28th arrived Dec 8th . Items rece... See more
Ok. Irish domain but not an Irish company so the cheapest delivery option was within the range advised but took about a week.The invoice didn’t have a returns docket even though footwear item so presu... See more
Company replied
Company details
Contact info
Flemingstraße 22 , 36041, Fulda, Germany
- +47 32 99 43 67
- customerservice@horze.ie
- horze.ie
3.7
Average
883 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just picked what I wanted
Just picked what I wanted, paid for and delivered on time. Great service.
December 20, 2022
A++++VERY QUICK DELIVERY and exactly…
A++++VERY QUICK DELIVERY and exactly what I orderes
December 20, 2022
No problem all arrived.
December 19, 2022
Gallop on
Nice site to look on quick ordering and very quick delivery and all happy with buys
December 19, 2022
Very very poor company to deal with
Very very poor company to deal with.
Terrible communication on when my order was due, was a month coming and then order was incomplete when it arrived.
Now they're ignoring my emails.
Thanks for upsetting my niece on her birthday 🤬
December 13, 2022
Reply from horze.ie
Dear Pat
Thank you for your review. We are very sorry you are unhappy with the delay of your order and one item was missing in your package.
We also received your E-Mail two days ago and will respond to you today. We ask for your understanding that due to high workloads we cannot answer all E-Mails as soon as we want to.
Your Horze Customer Service
Arrived on time as prescribed
December 17, 2022
I can’t wait to open it on Christmas…
I can’t wait to open it on Christmas morning. I haven’t worn it yet(obviously😂) but I already know that I am gonna love it. I can’t wait to use it in my next lesson the next day.
December 16, 2022
Buyer Beware
Very disappointed in the service I have received. Goods took over 3 weeks to receive. Ordered a seperate item, got my confirmation order. Checked my account weeks after to see that the order had been cancelled and was now out of stock, I had not been informed about this. This was a main Santa present and its too late to order elsewhere. I choose this company as I thought with the .ie it was based in Ireland, it is not. The customer service is very responsive and I couldn't fault it but due to my negative experience, I will not be using this company again.
December 15, 2022
Unprompted review
Reply from horze.ie
Dear Sue,
Thank you for your message.
We're very sorry for this negative experience.
Of course we will check what exactly went wrong, so it will not happen again in the future.
We're very sorry it was not clear the company is not based in Ireland.
Kind regards,
Horze customer service Ireland
Amazing products with amazing service.
December 15, 2022
Delivery a little slow but very happy with my purchases
Very happy with my products, although the delivery was slow, but I was unable to find these products anywhere else so was happy to receive them when I did.
December 15, 2022
Super efficient service
Super efficient service. I found the Web site very easy to navigate. My items were delivered ahead of schedule. Great service and I will definitely be back.
December 15, 2022
Excellent service
December 13, 2022
Absolutely gorgeous boots...quality …
Absolutely gorgeous boots...quality and luxury at an affordable price. Good range of products and quick European delivery! Recommend this company100%
December 12, 2022
Delivered when expected and on time
Delivered when expected and on time. Very impressive , thank you.
December 10, 2022
Service was amazing so helpful and…
Service was amazing so helpful and responded to any questions I had in minutes!!!!!
December 9, 2022
Fast Delivery
The selection and quality of the items are brilliant, there is everything under the one site.
The delivery is fast and the easy to track
December 8, 2022
Delighted with items purchased and…
Delighted with items purchased and delivery. Will definitely buy again.
December 6, 2022
Easy to navigate site
Easy to navigate site. Great range of products. Quick and efficient delivery
December 6, 2022
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