Will not order from them again. Theyre waaaay too slow and their website is misleading! If you’re not in Ireland do not use the IE domain and make it clear where your location is so people don’t waste... See more
Company replied
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See what reviewers are saying
The turnout rugs that I bought arrived this morning, which was perfect timing because I was just heading out to my horse. The light rain turnout rug is beautiful and looks great on my horse. I would... See more
After realising this website is not in Ireland, I began to panic if my order would arrive in time, however it arrived 10 days earlier than estimated (placed order Nov 28th arrived Dec 8th . Items rece... See more
Ok. Irish domain but not an Irish company so the cheapest delivery option was within the range advised but took about a week.The invoice didn’t have a returns docket even though footwear item so presu... See more
Company replied
Company details
Contact info
Flemingstraße 22 , 36041, Fulda, Germany
- +47 32 99 43 67
- customerservice@horze.ie
- horze.ie
3.7
Average
883 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong item delivered.
Wrong item delivered.. they can't ship the correct item and it could take 3 weeks to get a refund so I can order elsewhere. Disappointed to say the least.. even when I sent their customer service a picture of the obviously wrong item, first thing they said was we can't ship a replacement correct order because of our system..
August 8, 2022
Reply from horze.ie
Dear Enda,
We are very sorry to hear you were received the wrong item and understand this must be very frustrating. Unfortunately, due to a new system we are unable to resend orders. We are looking to improve our system for the future.
Once again, we are extremely sorry for your experience. If there is anything we can do for you, please do not hesitate to get in touch.
Good experience
The Vetericyn products seem to be out of stock everywhere, so after a bit of searching I came across this store and they had the products I wanted in stock, now it did state the delivery time might take 10 days or so on the product page, but my delivery arrived earlier than estimated and the products were packaged very well.
The products use by date is one year which was great as a different store sold me the same products that were out of date after a month!
The shop also sends you the tracking info and keeps you up to date
August 4, 2022
Would order again
Website was easy to use. Products came within stated delivery time all products where as expected.
August 3, 2022
Excellent item & great communications…
Excellent item & great communications from the company. Lovely item at a fair price. It took a long time to get here as the Irish postal service kept taking it to the wrong sorting address & it went twice round Ireland before I got it.
August 2, 2022
Great website
Very happy with my order from Horze received exactly what was ordered in quick time which was a super surprise.
July 25, 2022
Very happy with my purchase.
July 21, 2022
Arrived a little later than expected…
Arrived a little later than expected but all items 100% perfect on delivery.
Quality items on Sale price bought for daughter Happy little Girl. Thanks
July 20, 2022
Very pleased with the service from Horze.ie…
Very pleased with the service from Horze.ie, my items were delivered on time and when I did get in touch with customer service (I forgot to add my contact mobile number to the order) they got back to me straight away and reassured me that my request had been actioned. I will definitely use this company again.
July 11, 2022
Great value
Bought a show jacket, lovely but the sizes were a bit different from other brands. I recommend ordering 1 or 2 sizes up.
July 5, 2022
Fast delivery 👍
June 27, 2022
Great purchase
Great purchase. Great customer service. That’s why I buy regularly from here.
June 21, 2022
Over two week deliver time
Over two week deliver time, only one part of my order arrived and still waiting on the second part. At no stage did I receive an email to inform me of this.
June 19, 2022
Reply from horze.ie
Dear Vincent,
I'm very sorry to hear about your delay with your order.
Your order contained a partner item that is shipped into our warehouse from a supplier. Therefore, delivery time can be longer.
If you have any questions or I can assist in anyway please do not hesitate to contact me.
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