horze.ie Reviews 

883
TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

Will not order from them again. Theyre waaaay too slow and their website is misleading! If you’re not in Ireland do not use the IE domain and make it clear where your location is so people don’t waste... See more

Company replied

Rated 5 out of 5 stars

The turnout rugs that I bought arrived this morning, which was perfect timing because I was just heading out to my horse. The light rain turnout rug is beautiful and looks great on my horse. I would... See more

Rated 5 out of 5 stars

After realising this website is not in Ireland, I began to panic if my order would arrive in time, however it arrived 10 days earlier than estimated (placed order Nov 28th arrived Dec 8th . Items rece... See more

Rated 3 out of 5 stars

Ok. Irish domain but not an Irish company so the cheapest delivery option was within the range advised but took about a week.The invoice didn’t have a returns docket even though footwear item so presu... See more

Company replied

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3.7

Average

TrustScore 3.5 out of 5

883 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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3.7

All reviews

(883)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Problem Solved

I have previously given Horze.ie a 5 star rating as I have ordered goods, paid for them, been given an expected delivery period and they have arrived.
If an item needs to be returned, postage is paid by Horze.ie and I am promptly refunded.
Worth 5 stars.
Then in April of this year, I placed an order, a little more expensive than my usual, which included a dressage whip. The whip was packed and sent seperately and did arrive.
I was then waiting for the rest of my order but, it did not arrive as expected.
I emailed Customer services at Horze.ie and they said they would investigate the matter. We kept in touch by email and, as the Month of May passed, I was getting concerned that this was not going to end well for me. However, on Friday, I got an email saying I have been refunded for the items.
While I am disappointed not to be receiving my items, I am delighted the issue was resolved. Thank you Horze.ie
I have ordered from them again. Still deserving of 5 stars.

June 6, 2022
Unprompted review
Rated 4 out of 5 stars

Thought with a

Thought with a . IE website I was buying in Ireland from Ireland
That being said good product at great price. Delivered on time
Thank you

May 31, 2022
Rated 5 out of 5 stars

Happy Customer

You know all those little things you forget when you are in a tack shop or visiting a stand at a show, like conditioner for leather riding boots, a pair of boot-pulls, a pair of gloves that actually fit my hands, oh, and replacement buttons for a riding jacket, got them all and more, a box of fiddly bits arrived as promised from horze.ie. Satisfied customer - YES - but now that I and my horse has everything we will have no excuse but to perform well at the next event :)

May 31, 2022
Rated 1 out of 5 stars

Failed to refund a recalled back protector

They had a recall on there own brand back protector so I sent it back as requested and they emailed to confirm that they got it but they failed to refund me. Their phone number is not inservice so can't ring anyone. They just respond by email that it has been refunded but will not provide any refund number, time or date when requested and now won't reply to emails. I will have to go to the small claims court to get it sorted. A company to be avoided.

May 20, 2022
Unprompted review
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Reply from horze.ie

Dear customer,

Thank your for your review.

Could you please e-mail us about what order number this is?
Then we will send you the refund or proof of refund right away.

Have a lovely day,

Horze customer service Ireland

Rated 5 out of 5 stars

Very good website and fast shipping

Product arrived way quicker than I thought it would so very impressed by that, products are also very fairly priced and seem to be good quality.
Tracking emails were also very frequent and detailed :)

May 6, 2022
Rated 1 out of 5 stars

Neither product I ordered even vaguely…

Neither product I ordered even vaguely corresponded to the size in which I ordered it. One pair of half chaps and a pair of breeches both of which ran grossly small and did not match the measurements on the size guide.

April 28, 2022
horze.ie logo

Reply from horze.ie

Dear customer,

We are very sorry to hear about your experience.

If you contact customer service we will be happy to advice on the best size for you.

Once again, we are extremely sorry for your experience. If there is anything we can do for you, please do not hesitate to get in touch.

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