Hotpoint Spares Reviews 9,965

FIRSTLY I'VE SPENT OVER £1300 + on a hotpoint SUTCD97B6KM 9KG CONDENSER TUMBLE DRYER, (1 THE FIRST ONE HAD ALREADY BEEN USED ABSOLUTELY FILLED WITH GRIMEY FLUFF MOLD in the condencer also rusted rippled to pieces AND CLEARLY BROKE DOWN FROM ANOTHER CUSTOMER, (2 SECOND CAME AGAIN WHERE ANOTHER CUSTOMER HAD USED IT, ONCE AGAIN IT ARRIVED FULL OF GRIMEY, FLUFF MITES CRAULING EVERYWHERE WHICH I HAVE HAD TO PAY OUT OVER £550s for my OCD clean&tidy home to be fumigated 8 times, AND THE FILTHY THING WAS FAULTY ON UNPACKING, (3 THIRD CAME AND WITHIN 2 USES IT DECIDED TO TURN ITSELF ON MAX HEAT WHILE I WAS OUT SHOPPING & MELTED MY BRAND NEW TRAINERS & Hoodies & shirts WHICH LUCKILY I HAD A EPILEPTIC SEIZURE WHILE OUT AND managed to get HOME JUST BEFORE THE START OF A FIRE, (4 FORTH CAME AGAIN ALREADY USED STILL HAD THE PREVIOUS CUSTOMER WASHING INSIDE IT AGAIN WITH A MELTED FILTER SCRATCHES ALL OVER IT OUTSIDE AND INSIDE, WATER + HEATER PUMP BLOWN condenser rippled & clearly unusable (5 FITH CAME WITH PARTS MISSING FROM IT SO HAD TO ORDER THEM, I'VE PURCHASED OVER 15 DRAW FLUFF FILTER WHICH ALL HAVE NEVER FITTER CORRECTLY, (6 DECIDED TO USE A DIFFERENT COMPANY SO SIXTH CAME PART MISSING SO HAD TO ORDER ONCE AGAIN BUT FINALLY GOT THERE BECAUSE I ORDERED FROM A/R/G/O/S,,(7 ORDERED A FULL HEATING THERMOSTATIC ELIMENT WHICH CAME ON THE 22ND JULY NO PROTION PACKAGING JUST RAMMED INTO A TINY BOX ABSOLUTELY RUSTED CORRODED WITH 2 BLOWN THERMOSTSTS RUSTED ELECTRICAL CONTACT CONNECTIONS ALSO PARTS JUST HAD FALLEN OFF IT AND JUST CHUCKED INTO THE BOX, INSTANTLY TOOK PHOTOS RUNG UP TOLD A BRAND NEW REPLACEMENT WILL BE INSTANTLY SENT OUT ON THE 22 JULY 2021 ASKED THE LOVELY LADY PLEASE CAN I HAVE IT AS NEXT DAY AS I HAD 9 BAGS OF DAMP WASHING TO BE PASSED TO ANOTHER LADY TOLD ME THAT IT WILL BE 5 TO 7 DAYS, (8 WAITED AND WAITED NO TRACKING SO CALLED TO BE TOLD IT WAS DELIVERED AND SIGNED FOR ON THE 28TH JULY AND GIVEN THE TRACKING DETAILS ON THE PHONE TO THEN OPEN MY FRONT DOOR TO TAKE MY MEDICATIONS DELIVERY 4TH AUGUST 2021 TO FIND MY £70S REPLACEMENT PART PARCEL HAD BEEN CLEARLY RIPPED OPEN PART TAKEN FROM IT AND MY PERSONAL DETAILS AND PAPERWORK STOLEN EMPTY BOX DUMPPED IN A COMMUNAL AREA WITH 6 FLATS, WENT ON MY/HERMS WEBSITE TO SEE THAT IT HAD BEEN DELIVERED TO A ADDRESS 10 MINS FROM MY ADDRESS WITH A PHOTO TAKEN OF SOMETHING BLACK, (9 CONTACTED YOU TO BE TOLD IT'S NOTHING TO DO WITH YOUR INCOMPIDENT SCAMMING COMPANY IT'S DOWN THE M,Y.H,E,R,M,S WHICH YOUR USING KNOWING FULL WELL THEY'RE STEALING US UK CUSTOMERS PARCELS AND YOU CANNOT EVEN GET THROUGH TO THEM,(10 CALLED THE POLICE AGAIN AS THEY'VE STOLEN ££££S AND THE POLICE ARE DOING A FULL INVESTIGATION,(11 NOT ONLY AM I OUT OF A USEABLE TUMBLE DRYER £70 out of pocket
ALONG WITH OVER £600s of clothes have had to be chucked AWAY, ( 12 a hotpoint ARC5S GAS COOKER, FIRST CAME WITHIN A FEW DAYS IT STARTED LEAKING GAS AND THE FLAMES GOING OUT, CALLED ENGINEER CAME SAID THERE'S NOTHING WRONG WITH IT, HAD TO GO TO HOSPITAL APPOINTMENT CAME BACK THROUGH THE COMMUNAL FRONT DOORS TO SMELL GAS OPENED MY FRONT DOOR TO FIND THE TOP OVEN WAS LEAKING GAS, DIFFERENT ENGINEER CAME OUT INSTANTLY SAID THAT THE GAS ELIMENT AND CONNECTIONS WAS NOT FITTED CORRECTLY WHEN BEING MADE WHICH THE PREVIOUS ENGINEER SHOULD HAVE INSTANTLY NOTICED AND DONE A FULL ASSESSMENT AS HE WAS IN MY FLAT 2 MINUTES RECORDED ON MY KITCHEN CCTV AUDIO AND VISUAL CAMERA, THE TOP ENGINEER ORDERED THE PARTS BUT UNFORTUNATELY THE FIRST ENGINEER CAME OUT AND I TOLD HIM SEE I KNEW THAT THERE WAS MAJOR DANGER WITH THIS COOKER HE BECAME VERY ABUSIVE AND SWEARING WHILE BASHING AROUND MY COOKER NOT KNOWING I'M SITTING IN MY FRONT ROOM WATCHING AND LISTENING AND RECORDING HIM ON MY CCTV CAMERA, ONCE AGAIN THE FLAMES STARTED GOING OUT 2 DAYS AFTER WARRANTY AND GAURONTEE RUN OUT ON THIS DANGEROUS COOKER STARTED LEAKING GAS, I DEFFENTLY DO NOT RECOMMEND HOTPOINT NORE THESE PARTS MORE THE CRIMINAL DELIVERY COMPANY THESE ARE USING, STAY WAY CLEAR, DO NOT PURCHASE ANYTHING FROM THESE, NUFF SAID YOU'VE LOST YET ANOTHER PAYING CUSTOMER, TO ALL THE LOVELYEEZ THAT HAVE BEEN ABSOLUTELY AMAZINGLY IDE RECOMMEND YOU GET A JOB WITH A REAL HONEST COMPANY, THANK,

On the 18th june 21 i telephoned hotpoint repairs, to inform them my top freezer draw plastic front had broken for the 2nd time .It is only 19 months old .I was told perspex does not like cold temperatures ! Last years front draw replacement arrived within one week .This year im told on every telephone call the front draw replacement ,is out of stock .I have telephoned Hotpoint ( Domestic & General ) on 18 june , 2nd july & 22nd july ,everytime it was out of stock.on the 22nd july ,i was told an engineer will be sent .The engineer arrived,on the 28th july ,to tell me yet again,its out of stock , This friday 10th September,it will be 12 weeks , no updates from the parts department ,for this ,19 month old,Hotpoint fridge freezer, not having any spare parts for the front draw. Hotpoint are rubbish now , i won't buy again ,be warned
I replaced a hotpoint ,fridge freezer ,at least 15 years old ,which was showing signs of not being efficient The delivery man ,did say ,this won't last as long ,obviously he knew by his delivery schedule ! What a load of rubbish !
Im still waiting ,its now 12 weeks , all i get told its been posted , its 10th
september now ,.They are still taking the Insurance cover .I will.contact Citizens Advice next week .

Just two years ago I bought a Hotpoint fridge/freezer for £350. Instead of a proper handle on the fridge door it has an inserted grey plastic strip in the bottom of the door. This has already split from normal, everyday use. I have just phoned Hotpoint spares and been told I would have to buy a whole new door as the inserted panel is not available as a spare part. The operator said he didn't know why this was as he has been phoned about this part many times. I know why of course; why would Hotpoint make a cheap replaceable part available at, maybe, £10 when they can flog you a door for £70?
Ironically we have a 10 year free part guarantee on this item but guess what? The part has to be fitted by a Hotpoint "engineer" at the cost of £110. Bear in mind this charge would be levied if the replacement part was only a fiver! It's a con.
I doubt I'll buy anything from Hotpoint (or its owning group) again, but certainly not a fridge without a proper handle that can be bought for £15 and installed easily by me. Check the spares list before buying is my other warning and don't be fooled by free parts guarantees because free they most certainly aren't!!

Absolutely disgraceful. Booked engineer, sat up waiting after a night shift and engineer refuses to come unless I have a negative covid test leaving my family without a working hob. If I get tested I cannot work until it comes back causing me to lose hundreds of pounds. Offered to leave hob outside so engineer can pick it up to take it away and fix, got told they are not a "pick up service" asked for new one sending, they refused. Leaving key worker and my family with no working hob, Absolutely disgusting, I will never ever ever buy anything from hotpoint again. I said I could stand in the garden instantly making my home covid safe, they still refused.

I ordered a replacement bulb for double oven. Provided all my details and an acknowledgement came up on screen. I had to rush away for medical reasons and didn't keep a note of order number. I have had NO email confirmation and despite many attempts to contact via talk/chat this just collapses. The only record I have is the bank payment taken from my account. item is now shown as out of stock. Their communication is useless and website a pigs ear although it looks ok.

I ordered a Oven door seal from Hotpoint and they sent the wrong one,I have emailed them 5times and sent pictures of the one I want but they could not care less.Their customer service is one of the worst I have come across.

Ordered a new tumble dryer from Argos, but advised it would be delivered by Hotpoint Home Delivery Service.
Received an e mail from Hotpoint that the planned delivery would be 13th October. Then nothing. No contact. Item not delivered. Poor customer service, wish I had bought from a different manufacturer.

Hotpoint Who? I have an American Fridge Freezer which I was very happy with until July. It has developed an intermittent issue with fridge cooling and no one seems able or understands how to diagnose the problem! Let alone getting it fixed. A part was ordered 08/09 and it has still not materialized on the 17/09 for the engineer to install!!! its a flap mechanism between the freezer and fridge i believe. Ever tried chat on Hotpoint IT NEVER WORKS just tried again and calling them. I don't think I have ever got through in less then one hour. After 4 years six months of use its obvious if it goes wrong mechanically scarp it cause its never going to get fixed! and I am begin to think the capability to repair is not there!
UPDATE NOV 20 we gave up on this fridge and replaced it. Lucky we had paid for an extended warranty with the shop we purchased from. I will write a separate review on the shop who were excellent in the end with helping out.

I ordered a washing mashine filter, it supposed to come friday, 11 sept, but never came. I called customer service and she said that delivery department doesnt work on weekends and she just hung up the phone. Horrible experience.
I paid extra money for fast delivery, and the item never came. I have requested a refund. Do NOT BUY FROM THIS COMPANY EVER!!!

A new washing machine installed May 2020 set on fire in our kitchen. Very scary, we have two children under 5s and my wife and I are both key workers. This set off the fire alarms and trip switch. Engineer came out and left saying the circuit board had blown and wires around it had burnt out. He said he’d be in contact later that day. In the last two weeks I’ve contacted Hotpoint 4 times and they couldn’t be less interested or concerned. No one has ever rang me it’s all be me sitting on call queues and waiting for a response. It’s approaching two weeks now and we have no washing machine so with two young children and two key worker parents we are spending allot at the laundrette. I am so upset and angry. I would strongly advise against these products, do your research on line they have dozens of recalls. I have an open complaint and have completed a subject access request. Appalling company who’s product has endangered my family and they’ve literally done nothing. I’ve been waiting for a manager call back in regards of my complaint for two weeks. I will soon be escalating to the ombudsman.

As a registered gas engineer I order a lot of spares from various companies, and Ive got to say Hotpoint spares is rubbish. Trying to order a thermostat for one of their cookers, when I click on the part I want it advises me to ring them with more information. I've tried several times, recently I was transferred to 4 different departments before getting cut off. I've even sent them an e-mail with the relevant details on but have had no reply (this was over a week ago!) If anyone from hotpoint is reading (Chances!) It's a Hotpoint cooker Model HAG60K, serial number 603316623 and I want the main oven thermostat.

I wrote about my appalling lack of service or basic courtesy from Hotpoint and D&G earlier this week. They contacted me (via web chat) having seen the poor review telling me they would call me - as with previous experience they didn't !! Senior Management in this business should hang their heads in shame .... disgusting abuse of any goodwill or loyalty to their brand. We have three Hotpoint products all fairly new. NEVER EVER AGAIN will I buy Hotpoint, Indesit or Whirlpool

Waste of time there is no one there to answer you,they just cut you off. So who is writing the 5 stars review,them selves?

Absolutely dreadful experience I was told the delivery company would notify me when they would deliver they didn’t.I tried for another redelivery waited in all day Again but I’ve just been told by a female in customer service the part was returned back and they don’t normally contact you !

Be aware of this company. The parts are cheap and break within 6 months!

All I wanted to do was check on the status of my part order. After being transferred to three departments I was then terminated. Very efficient at taking your money. No reply to email.
AVOID AVOID. CROOKS

I am surprised by the ratings others have provided. My experience has been awful. The customer service is atrocious. I ordered a simple carbon filter for my cooker hood online. I didn't receive the correct part. A simple problem turned into a nightmare by Hotpoint.

I called the customer support line which has a terrible auto menu system. I was told that they couldn't send out the correct part without me re-purchasing it. When they received the incorrect part they would refund me the original cost.

I had to speak to 5 different people to reach someone who was able to tell me about this process. I am a fare person but am not paying twice for someones mistake. The staff are not interested in their jobs because there is clearly a bad attitude and lack of ownership. This company will go bust and I would warn people DO NOT PURCHASE HOTPOINT PRODUCTS. The competitors are interested in their customers (Bosch, Zanussi, etc) I have other products and never had issues like this.

I got my part in 2 days cheers for everything, wil use you again. I like to fix things rathe rthna throw out

I was absolutely discussed.
I ordered the part in good faith and payed the asking price. It was confirmed by email.
The next day I received another email stating that they required another £109 ,or I could have a refund. Guess which I chose.
Elaine Falshaw.