The team were fantastic. Phil, Aaron and Steve who loaded up in Newcastle were super efficient and careful with all boxes and furniture. The team in Cardiff Phil with Chris and John done an excellent... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hoults removals Team arrived on time they never stopped until loaded. They were very polite they also took great care of our belongings. They made a stressful time less stressful. Also really good at... See more
Company replied
We’ve been delighted with the service received from Hoults. The moves from Gosforth to Amble, then from Store to Amble, were conducted efficiently. Your removals teams – Andrew; Sean; Filipo; & Jo... See more
Company replied
Great service moving from North East to Midlands. Lads were super efficient with the packing and pleasant with it. Very helpful. Treated our possessions carefully and so far haven't found a single... See more
Company replied
Company details
Written by the company
Hoults Removals is a moving and storage company in Newcastle Upon Tyne, providing a quality domestic, international and commercial removals and storage service to customers throughout the North East. Since 1917, Hoults Removals has been providing reliable and local removals and storage services to families and businesses on the move in both the UK and overseas. We provide removal services to areas throughout the North East, including Newcastle, Gateshead, Northumberland, Sunderland, Durham, Darlington, York, Carlisle, Tweedmouth and Teesside. Hoults also offers services to help you relocate internationally. We can help you no matter what you require, so make sure you get in touch and we will do our best to assist. Hoults offers a professional and personalised service to suit your needs. We have been moving homes for generations and know that every customer has different unique requirements. Whatever your situation, we can help you achieve what you want at a schedule suiting what you need, when you need it. We can personalise the your move to suit your requirement, allowing for your timescale and your budget.
Contact info
Whitley Road, NE12 9SW, Longbenton, United Kingdom
- 0191 491 4543
- enquiries@hoults.co.uk
- hoults.co.uk
4.8
Excellent
343 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hoults Removals
Hello
Thank you for your great feedback following your move which I will ensure is passed on to the crew.
I hope you are settling in to your new home. Please let us know if there is anything else we can help with
Kind regards
Laura
Customer Service Manager
Reply from Hoults Removals
Hello,
Thank you for taking the time to leave us some great feedback. I will ensure this is passed on to the crew.
I hope you are settling in to your new home and if there is anything else we can help with, please do not hesitate to get in touch
Kind regards
Laura
Customer Service Manager
Great service throughout
Great service throughout and the lads who moved our belongings were friendly and courteous. Everything was protected and moved with care to whatever room we wanted.
June 27, 2025
Unprompted review
Reply from Hoults Removals
Hello,
Thank you for taking the time to leave us a 5 star review and some great feedback, which I will pass on to the team involved. I'm pleased the team took care with moving your effects.
I hope you are settling in to your new home. If there is anything else we can help with, please do not hesitate to get in touch
Many thanks
Laura
Customer Service Manager
Great service from start to finish
Great service from start to finish. The move was made so stress free, lads on the truck were cheerful and polite, worked hard through the heat on the hottest weekend of the year so far. Kept them well hydrated and they soldiered on.
June 20, 2025
Unprompted review
Reply from Hoults Removals
Hi Mr Hogarth,
Thank you for your wonderful feedback which I will ensure is shared with the whole team involved in your removal.
Our crews are a credit to us and I am so pleased they made the move stress free for you.
Best wishes in your new home.
Kind regards,
Laura
Customer Service Manager
Guys were excellent and office was…
Guys were excellent and office was fantastic to deal with.
June 6, 2025
Reply from Hoults Removals
Hello,
Thank you for your great feedback which I will pass on to the team. I hope you are settling in to your new home. Please do not hesitate to get in touch if there is anything else we can help with.
Many thanks
Laura
Customer Service Manager
Excellent professional and friendly…
Excellent professional and friendly service on a long distance move.
Very organised and quick delivering exactly as per schedule.
May 22, 2025
Reply from Hoults Removals
Hi Mrs Evans,
Thank you for taking the time to leave us some lovely feedback which I will ensure is shared with everyone involved in your move.
I am pleased that you were happy with the service you were provided and we wish you well in your new home.
Kind regards,
Laura
Customer Service Manager
Great service moving from NE to EM
Great service moving from North East to Midlands. Lads were super efficient with the packing and pleasant with it. Very helpful. Treated our possessions carefully and so far haven't found a single broken item. They unloaded carefully into a newly decorated house with only minor marks on walls (nothing that you wouldn't expect when moving large furniture). They were happy to move things if requested from one room to another and were just generally very professional and polite. It's not cheap to move nowadays but they certainly made us feel like we'd spent our money well and I'd happily move with them again.
May 21, 2025
Reply from Hoults Removals
Hi Kirsty
Thank you for taking the time to leave us some lovely feedback and 5 star review following your removal. I am pleased that the crew were efficient and treated your effect with care. I will pass your comments on to the team involved.
I hope you are settling in to your new home & if there is anything else we can help with, please do not hesitate to get in touch
Kind regards
Laura
Customer Service Manager
Removal team were very polite and…
Removal team were very polite and helpful. Got job done quickly with care.
David the estimator was very good.
Megan from Newcastle office very efficient and pleasant.
Would recommend the company to friends and family.
May 19, 2025
Reply from Hoults Removals
Hello,
Thank you for taking the time to leave us some lovely feedback which I will ensure is passed on to the removal team, David & Megan.
I'm pleased to ready you were happy with all the stages of the removal. I hope you are settling in to your new home & if there is anything we can help with, please do not hesitate to get in touch
Many thanks
Laura
Customer Service Manager
Excellent teams (London and Dirham)
Both teams (London and Dirham), were excellent. John, our driver was professional, courteous, friendly and very efficient.
Paul and L in Battersea packed things very well and labeled the boxes with sufficient detail to allow us to unpack efficiently at our new place.
Dave in Durham was very careful with the unpacking. Every team member took great care with our belongings. We appreciate this move was on the easier side, and this is the third move in 4 weeks - here and in the US - and this was by far the best.
May 13, 2025
Reply from Hoults Removals
Hello
Thank you for your lovely comments and 5* review following your move to the North East. I will ensure to pass your feedback on to the team involved.
I'm pleased to read that the team took care of your belongings & hope you are settling in to your new home.
If there is anything else we can help with, please do not hesitate to get in touch
Kind regards
Laura
Customer Service Manager
Reply from Hoults Removals
Hello Sharon
Thank you so much for the 5 star review and great feedback which I will ensure is passed on to the team
I hope you are settling in to your new home & if there is anything else we can help with please do not hesitate to get in touch
Many thanks
Laura
Customer Service Manager
Removal went smoothly
Removal went smoothly, do feel we paid a lot and it could of been cheaper.
April 25, 2025
Reply from Hoults Removals
Hello Mrs Ternent,
Thank you for your review and for your honest feedback.
We are pleased to hear the removal went smoothly and hope you are settling well in your new home.
Kind regards,
Laura
Customer Service Manager
Moving and Storagr
I would highly recommend Hoults not only for their removals but also for storage.
They have been both professional but also personal in their service.
April 22, 2025
Unprompted review
Reply from Hoults Removals
Hello,
Thank you for your kind feedback following your removal with Hoults, which I will ensure is passed on to the team.
I hope you are settling in to your new home and if there is anything else we can help with, please do not hesitate to get in touch.
Many thanks & kind regards
Laura
Customer Service Manager
Reply from Hoults Removals
Hello,
Thank you so much for your kind feedback which I will ensure is passed on to the team involved.
I hope you are settling in to your home & if there is anything else we can help with, please do not hesitate to get in touch
Kind regards
Laura
Customer Service Manager
AVOID THIS COMPANY AT ALL COSTS!!
AVOID THIS COMPANY AT ALL COSTS!!! We had a terrible experience, thousands of pounds worth of belongings damaged. Moved 10 minutes around the corner and what a shambles. Be aware that when you claim for damages it takes weeks and you only receive a percentage of cost depending on damage so replacement isn’t paid for. The amount we were reimbursed was comical especially with the £700 plus we paid for the initial cover taken off. Full of apologies yet not willing to do anything about it, everything was a fight. Hate leaving bad reviews but our experience was so dreadful I had to. Treat you like a fool by giving all of the staff fancy job titles to portray a professionally run business which is far from the case!
November 11, 2024
Unprompted review
Reply from Hoults Removals
Hello Mrs O'Connor,
Thank you for the review, I understand that our services did not meet your expectations and I am very sorry to hear of the inconveniences and frustrations you experienced during your recent move with Hoults. We are truly disappointed that we fell short of your expectations on this occasion.
A settlement was offered to you and accepted in early March. We did rectify the premises damage and sent our crew on an additional day to complete an unpack and internal move for you.
I am sorry that you have had issues with the Claims handling team. Please be assured your feedback is very important to us in order we can strive for improvement to ensure such issues do not recur in the future and we thank you for taking the time to share your valued and honest feedback.
Kind regards,
Laura
Customer Service Manager
Great Communication
The communications from Megan was great, I was always kept appraised at each stage of the move.
March 19, 2025
Reply from Hoults Removals
Hi Andy,
Thank you for the 5 star review and amazing feedback! It's great to hear that you were happy with the service received and I will ensure your kind praise is shared with Megan and the whole team involved.
Best wishes in your new home.
Kind regards,
Laura
Customer Service Manager
Prompt arrival
The men arrived on time, worked really hard to get everything into the van. They were friendly, didn’t stop for lunch so we were not held up. They were careful with our belongings and tried several time to get a wardrobe up the stairs, but the space was too small.
March 3, 2025
Reply from Hoults Removals
Hello,
Thank you for your lovely feedback following your recent move. The crew are very hard working and always want to ensure the move is on track.
We hope you are settling in to your new home & if there is anything else we can help with, please do not hesitate to get in touch
Many thanks & kind regards
Laura
Customer Service Manager
My move from London to the NE of England
Hoults have moved my home contents from a 3 bed apartment in SE London to North East England which included 2 days of storage. The move was well orchestrated with care being taken with all of my belongings and are now safely and efficiently placed in my new home. Thank you so much to the friendly, cheerful and helpful team, Dave, Aaron and Harry. I would use Hoults again.
March 7, 2025
Unprompted review
Reply from Hoults Removals
Hello,
Thank you for your great feedback following your recent move. I will ensure to pass this on to Dave, Aaron & Harry. I hope you are settling in to your new home & if there is anything else we can help with, please do not hesitate to get in touch.
Many thanks & kind regards
Laura
Customer Service Manager
A job well done!
The guys from Hoults were very professional and respectful of my property. Everything was well packed to prevent any damage.
Everyone I spoke to was lovely and friendly and the people that came to remove and redeliver my furniture were very helpful. They dismantled my book shelves and helped me reassemble them after giving me time to clean them before putting them back in position.
This is the third time I've used the company to move my furniture, including shipping it to Belgium, and I'd definitely recommend them to anyone looking to move house or needing to temporarily store furniture for any reason.
In the 74 boxes I had there was only one small item damaged.
February 17, 2025
Unprompted review
Reply from Hoults Removals
Hello
Thank you so much for your amazing feedback and 5 star review! I am so pleased that everything went well with your move that this is the third time you have used Hoults. I will ensure that all your kind words are passed on to the team involved.
I hope you are settling in to your new home and if there is anything else we can help with, please do not hesitate to get in touch.
Kind regards
Laura
Customer Service Manager
Reply from Hoults Removals
Good morning
Thank you for your 5 star review. Megan has let me know you had some great feedback from your move.
I hope you are settling in to your new home & if there is anything else we can help with, please do not hesitate to get in touch
Many thanks
Laura
Customer Service Manager
Reply from Hoults Removals
Hi Pete,
Thank you for the 5 star review and amazing feedback! It's great to hear that you were happy with the service received.
Should you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Laura
Customer Service Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.