The team were fantastic. Phil, Aaron and Steve who loaded up in Newcastle were super efficient and careful with all boxes and furniture. The team in Cardiff Phil with Chris and John done an excellent... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hoults removals Team arrived on time they never stopped until loaded. They were very polite they also took great care of our belongings. They made a stressful time less stressful. Also really good at... See more
Company replied
Excellent service from Hoults again. Removal team worked really hard to pack, load and deliver. Nothing was damaged, they took good care of our belongings and walked around the whole house before they... See more
Company replied
AARON and his 2 helpers worked like trojans, non-stop to clear the old house in 3 hours and load everything into the new house, which took more than 3 hours. They all had a positive attitude and a sm... See more
Company replied
Company details
Written by the company
Hoults Removals is a moving and storage company in Newcastle Upon Tyne, providing a quality domestic, international and commercial removals and storage service to customers throughout the North East. Since 1917, Hoults Removals has been providing reliable and local removals and storage services to families and businesses on the move in both the UK and overseas. We provide removal services to areas throughout the North East, including Newcastle, Gateshead, Northumberland, Sunderland, Durham, Darlington, York, Carlisle, Tweedmouth and Teesside. Hoults also offers services to help you relocate internationally. We can help you no matter what you require, so make sure you get in touch and we will do our best to assist. Hoults offers a professional and personalised service to suit your needs. We have been moving homes for generations and know that every customer has different unique requirements. Whatever your situation, we can help you achieve what you want at a schedule suiting what you need, when you need it. We can personalise the your move to suit your requirement, allowing for your timescale and your budget.
Contact info
Whitley Road, NE12 9SW, Longbenton, United Kingdom
- 0191 491 4543
- enquiries@hoults.co.uk
- hoults.co.uk
4.8
Excellent
343 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
House Move
The Hoults staff turned up promptly on the morning of our move from our home to take our possessions into storage. They took steps to protect our property from any damage and worked extremely quickly and efficiently. They liaised constantly with us to ensure they complied with how we wanted things stored. Their staff were pleasant and courteous at all times.
February 3, 2025
Reply from Hoults Removals
Hi Thomas,
Thank you for your kind feedback & 5 star review. It's great to see that you were happy with the crew's hard work.
I hope you are settling in to your new home and if there is anything else we can help with please do not hesitate to get in touch.
Kind regards
Laura
Customer Service Manager
10/10 communication at all times
10/10 communication at all times. I had full confidence in Megan managing our international move. She was professional, kind and efficient in all aspects. I hope I never move internationally again, but if I do I would look to Hoults to help navigate the experience.
February 13, 2025
Unprompted review
Reply from Hoults Removals
Hi Corinn,
Thank you for the 5 star review and amazing feedback! It's great to hear that you were happy with the service received and I will ensure your kind praise is shared with Megan and the whole team involved.
Best wishes in your new home.
Kind regards,
Laura
Customer Service Manager
Excellent service and communication…
Excellent service and communication from start to finish.
Packing service completed by 3 excellent staff, polite and professional.
Removal completed the following day by 4 staff, (2 from the previous day). Lead man, Phil was amazing, went the extra mile to get an extra large sofa in! All staff worked extremely hard both days, well worth the cost for a very professional service. Highly recommended.
February 5, 2025
Unprompted review
Reply from Hoults Removals
Hi Corinne,
Thank you so much for taking the time to leave us some great feedback, which I will ensure is passed on to the team involved. I'm pleased to read that you were impressed with Phil and the team and that you would recommend us.
I hope you are settling into your new home.
Kind regards,
Laura
Customer Service Manager
Great bunch of lads did a fabulous job
Great bunch of lads did a fabulous job. Second time used the same guys. Cheers!! 😊🥂
February 3, 2025
Reply from Hoults Removals
Hi Al,
Thank you for taking the time to review our services and for your 5 star rating! We are delighted that you were happy with our service again.
We will share your feedback with the team involved and wish you well in your new home.
Kind regards,
Laura
Customer Service Manager
Joe the Hoult a removal man
Joe was the great guy who moved me from London to northumberland in snowy weather conditions.
He was extremely experienced, managed the local packers in London and then the 2 local unpacked in northumberland. Everything was clearly labelled, carefully packed into the van with great skill but mostly maneuvered the van on arrival in icy snow y conditions, laid down floor coverings and organised everything perfectly. Without him things may not have run so smoothly. Hoults are lucky to have him
January 7, 2025
Unprompted review
Reply from Hoults Removals
Hi Suzanne,
Thank you for taking the time to leave us a 5 star review and lovely feedback, which I will ensure is passed on to Joe and the team.
We wish you all the best in your new home and should you require any further assistance, please do not hesitate to get in touch.
Kind regards,
Laura
Customer Service Manager
The team were brilliant.
The team were brilliant.
From booking they were brilliant gave us boxes before we had a date - took a little while for delivery but dropped them off for us nonetheless!
On the moving day- day before they were unreal for 90% of things and left us ‘comfortable’ for the night with beds and a sofa etc they were brilliant!
Also all of the boxes we used are getting picked up at some point soon I hope so we don’t need to dispose of them :)
At the new house they were great checked where we wanted things and the guys were just so nice -Andy and ‘Stretch’ were unbelievable
Highly recommend!
Never moving again a sits so stressful but if I was I would 100% use these guys again :)
December 19, 2024
Unprompted review
Reply from Hoults Removals
Dear Sophie
Thank you so much for taking the time to leave us some great feedback, which I will ensure is passed on to the team involved. I'm pleased to read that you were impressed with Andy and Stretch and they will be just as happy for your comments.
I hope you are settling into your new home. Please do not hesitate to get in touch if there is anything else we can help with, please do not get in touch.
Many thanks & kind regards
Laura
Customer Service Manager
All went very smoothly
We had the packing service. They guys worked really hard and the whole move (400 miles) went smoothly.
December 4, 2024
Unprompted review
Reply from Hoults Removals
Dear Phil,
Thank you for your 5 star review & kind feedback, which I will ensure is passed on to the team.
I hope you are settling in to your new home & if there is anything else we can help with, please do not hesitate to get in touch
Many thanks & kind regards
Laura
Customer Service Manager
Reply from Hoults Removals
Hello Anne Marie
Thank you for your great feedback and 4 stars, which I will pass on to our team.
We look forward to hearing from you for the second part of your removal.
Kind regards
Laura
Customer Service Manager
Would definitely recommend
You could not ask for more. The initial survey was carried out with care and attention. The staff in the office were professional, helpful and friendly. The removal team were brilliant. What more can you ask for. Well done Hoults.
November 6, 2024
Reply from Hoults Removals
Good morning Mr Park,
Thank you for your feedback and 5 star review. I am so pleased to read that the survey, office staff and crew were brilliant & will ensure this is passed on to all involved.
I hope you are settling in to your new home. Please do not hesitate to get in touch if there is anything else we can help with.
Kind regards
Laura
Customer Service Manager
Excellent experience from start to…
Excellent experience from start to finish. Euan who carried out the initial meeting for the quote was lovely and polite, very thorough and explained everything. Megan was lovely and kept us updated, responded promptly to any queries we had and talked us through the logistics for the day. Gav and his team were excellent on the day, so friendly, put us all at ease and they didn't stop! They really looked after our furniture and belongings, packed the truck quickly and made sure everything was put in the right room at the other end. They made sure the furniture was positioned where we wanted and checked to see if there was anything else they could help with. Honestly they took all the stress out of the whole process and we would recommend Hoults to anyone!
October 18, 2024
Reply from Hoults Removals
Hi Miss Raw,
Thank you for your fantastic feedback and lovely comments for Megan, Euan and the removal team. I will ensure this is passed on to them.
I hope you are settling into your new home & if there is anything else we can help with, please do not hesitate to get in touch.
Kind regards,
Laura
Customer Service Manager
Outstanding Service
Great communication, arrived on time. Took off shoes. Polite, courteous and incredibly helpful. Outstanding service. Thank you.
October 25, 2024
Reply from Hoults Removals
Good morning,
Thank you for taking the time to leave some lovely feedback which I will ensure is passed on to the team on your removal.
We hope you are settling into your new home & if there is anything else we can help with, please do not hesitate to get in touch
Many thanks & kind regards
Laura
Customer Service Manager
Ver smooth move
The guys were efficient in moving our stuff especially packing my precious china, which all arrived unbroken. Both ends went smoothly and we were glad to take the late key waiver as our keys were not available until 3 pm. I had other quotes and one was cheaper but did not seem professional and the other was more expensive, so we were glad we picked Hoults.
October 1, 2024
Reply from Hoults Removals
Good morning,
Thank you for taking the time to leave us a 5 star review and lovely feedback, which I will ensure is passed on to the team.
We wish you all the best in your new home and should you require any further assistance, please do not hesitate to get in touch.
Kind regards
Laura
Customer Service Manager
Move from Tynemouth to North Shields
The two guys who did the removals could not have been more helpful, they went above and beyond to ensure the whole process was very smooth. They took great care and were respectful and incredibly helpful.
August 29, 2024
Reply from Hoults Removals
Good afternoon
Thank you for taking the time to leave us a great review and 5 stars! I will ensure your kind feedback is passed on to everyone involved.
If there is anything else we can help with, please do not hesitate to get in touch
Kind regards
Laura
Customer Service Manager
Great service
The whole Hoults team from the Move Manager to the removals guys provided a very professional and friendly service
August 12, 2024
Unprompted review
Reply from Hoults Removals
Good morning,
Thank you for taking the time to leave Hoults a 5 star review and feedback for your move manager and the crew.
We hope you are settling in to your new home. Please do not hesitate to get in touch if there is anything else we can help with
Kind regards
Laura
Customer Service Manager
Promp to respond to enquiries
Promp to respond to enquiries
Clear instructions
Removal men were excellent and so accommodating
July 18, 2024
Reply from Hoults Removals
Good morning
Thank you for your feedback and 5 star review. I am so pleased to read that the crew were excellent & will ensure this is passed on to them.
I hope you are settling in to your new home. Please do not hesitate to get in touch if there is anything else we can help with.
Kind regards
Laura
Customer Service Manager
Fantastic communications from day one…
Fantastic communications from day one from Megan and the admin team. On the day you couldn't have wished for a more dedicated and professional team. Thanks to the solicitor it dragged out but it did not phase the boys and they kept going.
You do not move that often but if I did I would look no further than Hoults removals. 1st class.
July 25, 2024
Reply from Hoults Removals
Hello Mr. Dinning,
Thank you for your fantastic feedback and lovely comments for Megan and the removal team. I will ensure this is passed on to them.
I hope you are settling into your new home & please let us know if there is anything else we can help with.
Many thanks & kind regards
Laura
Customer Service Manager
Top Quality
Very professional, well organised, huge thanks to Megan and her team, apologies didn't get the names of the two guys on site. Highly recommended !!!!
July 16, 2024
Reply from Hoults Removals
Hello Mr. Pieroni
Thank you for taking the time to leave us a 5 star review and lovely feedback, which I will ensure is passed on to Megan and the team involved in your removal.
Please let us know if there is anything else we can help with, but we look forward to speaking to you for the 2nd part of your removal.
Kind regards
Laura
Customer Service Manager
Hard working and cheerful
Andrew, Dave and Slav were professional, hard-working and cheerful. My helper had gone down with COVID, so they stepped in and gave me a hand with some things, very grateful. They actually made what could have been a stressful day quite enjoyable. Thanks!
June 18, 2024
Reply from Hoults Removals
Hello Ruth,
Thank you for taking the time to leave us a 5 star review and lovely feedback, which I will ensure is passed on to the team.
We look forward to hearing from you for the 2nd part of your removal. If there is anything else we can help with in the meantime, please do not hesitate to get in touch.
Kind regards
Laura
Customer Service Manager
Great removal company
Great removal company who took the trouble to help with the packing and cope with the various problems we had with the house we moved into.
All the guys were top notch.
June 6, 2024
Reply from Hoults Removals
Hello Mr. Storr
Thank you for your feedback & 5 star review. I'm pleased you are happy with how the move went, I will ensure this is passed on to the team involved.
I hope you are settling in to your new home and if there is anything else I can help with, please do not hesitate to get in touch.
Many thanks & kind regards
Laura
Customer Service Manager
Professional very friendly team at both…
Professional very friendly team at both ends nothing was a bother.
June 6, 2024
Reply from Hoults Removals
Hello Mrs. Malpass,
Thank you for you review and great feedback, I will ensure this is passed on to the team involved.
If there is anything else we can help with, please do not hesitate to get in touch
Kind regards
Laura
Customer Service Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.