Hoults Removals Reviews 343

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their fantastic work ethic, efficiency, and careful handling of belongings, making stressful situations much easier. Many highlight the team's professionalism, positive attitude, and willingness to go above and beyond, even interacting kindly with children and accommodating requests like moving furniture multiple times. The service provided is frequently described as excellent, with people appreciating the seamless process from initial contact to the final delivery, often noting the quick and efficient execution of moves. However, some customers also noted a communication gap between assessors and removal teams, leading to initial confusion about what needed to be moved upon arrival.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently report positive experiences with the service, describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team were fantastic. Phil, Aaron and Steve who loaded up in Newcastle were super efficient and careful with all boxes and furniture. The team in Cardiff Phil with Chris and John done an excellent... See more

Company replied

Rated 5 out of 5 stars

Hoults removals Team arrived on time they never stopped until loaded. They were very polite they also took great care of our belongings. They made a stressful time less stressful. Also really good at... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Hoults again. Removal team worked really hard to pack, load and deliver. Nothing was damaged, they took good care of our belongings and walked around the whole house before they... See more

Company replied

Rated 5 out of 5 stars

AARON and his 2 helpers worked like trojans, non-stop to clear the old house in 3 hours and load everything into the new house, which took more than 3 hours. They all had a positive attitude and a sm... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Hoults Removals is a moving and storage company in Newcastle Upon Tyne, providing a quality domestic, international and commercial removals and storage service to customers throughout the North East. Since 1917, Hoults Removals has been providing reliable and local removals and storage services to families and businesses on the move in both the UK and overseas. We provide removal services to areas throughout the North East, including Newcastle, Gateshead, Northumberland, Sunderland, Durham, Darlington, York, Carlisle, Tweedmouth and Teesside. Hoults also offers services to help you relocate internationally. We can help you no matter what you require, so make sure you get in touch and we will do our best to assist. Hoults offers a professional and personalised service to suit your needs. We have been moving homes for generations and know that every customer has different unique requirements. Whatever your situation, we can help you achieve what you want at a schedule suiting what you need, when you need it. We can personalise the your move to suit your requirement, allowing for your timescale and your budget.


Contact info

4.8

Excellent

TrustScore 5 out of 5

343 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

The team were fantastic!

The team were fantastic!

The crew were punctual, friendly, efficient and a great laugh. Really recommend them and they made the moving process way easier and less stressful.

Thank you

David Kelly

May 31, 2024
Hoults Removals logo

Reply from Hoults Removals

Hello Mr. Kelly,

Thank you for such great feedback for your removal team! I'm please that everything was made easier and less stressful for you. I will ensure your comments are passed onto the crew.

I hope you are settling into your new home and if there is anything else we can help with, please do not hesitate to get in touch

Kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

We were very happy with the whole…

We were very happy with the whole removal process.
Every member of the Hoults staff were professional, courteous and efficient and we couldn't have hoped for a better moving experience.
Thanks to everyone for a stress free removal.

May 29, 2024
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Hello

Thank you for taking the time to leave us some great feedback, which I will ensure is passed on to the whole of the Hoults team involved.

I hope you are settling into your new home and if there is anything else we can help with, please do not hesitate to get in touch

Kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

Excellent service

From making an enquiry to the actual move being completed was efficient, friendly and very professional.

May 7, 2024
Hoults Removals logo

Reply from Hoults Removals

Dear Miss. Reeves,

Thank you for taking the time to leave us some great feedback, which I will ensure is passed on to the team involved.

I hope you are settling into your new home and if there is anything else we can help with, please do not hesitate to get in touch.

Many thanks & kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Fast, efficient service!

Hoults removal arrived on time and quickly and efficiently removed all furniture into and from their vans within just a few hours. I've already recommended them to friends and family.

April 26, 2024
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for taking the time to leave us some great feedback, which I will ensure is passed on to the team involved.

I hope you are settling into your new home and if there is anything else we can help with, please do not hesitate to get in touch.

Many thanks & kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Excellent service provided

Excellent service provided, very friendly and efficient. Nothing was too much bother.

April 26, 2024
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you so much for taking the time to leave us a 5 star review and great feedback. I will ensure that this is passed on to the team involved who will appreciate your kind words.

I hope you are settling in to your new home & if there is anything else we can help with, please do not hesitate to get in touch.

Many thanks & Kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Great team who carried out our house…

Great team who carried out our house move with great professionalism and endless energy, they were brilliant, very meticulous and respectful of our property old and new, all our large furniture items were safely wrapped and transported intact and boxes neatly stacked in the lorry

April 19, 2024
Hoults Removals logo

Reply from Hoults Removals

Hello Mr. Hodson

Thank you so much for taking the time to leave us a 5 star review and great feedback. I will ensure that this is passed on to the team involved who will appreciate your kind words.

I hope you are settling in to your new home & if there is anything else we can help with, please do not hesitate to get in touch.

Many thanks & Kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.

The moving team were great-nothing too much trouble.

Thank you all so much.

April 15, 2024
Hoults Removals logo

Reply from Hoults Removals

Hello Mrs. Dobson,

Thank you for your kind feedback & 5 star review. I will ensure your comments are fed back to the team.

I hope you are settling into your new home & if there is anything else we can help with, please do not hesitate to get in touch.

Kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

Efficient, polite and helpful.

Move into storage went well. Staff were helpful, polite and accommodating. Storage very competitively priced.

April 10, 2024
Hoults Removals logo

Reply from Hoults Removals

Hello

Thank you for taking the time to leave us a 5 star review and lovely feedback. I'm pleased everyone involved have been helpful and accommodating.

We look forward to hearing from you when you are ready for the second part of your move, but if there is anything else in the meantime please do not hesitate to get in touch.

Kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Very obliging and efficient service

Very obliging and efficient service, based on good teamwork. Nothing was too much trouble.

April 5, 2024
Hoults Removals logo

Reply from Hoults Removals

Hello Mr. Jobling,

Thank you for taking the time to leave us your feedback and 5 star review. I'm pleased that the service was efficient & will ensure your feedback is passed on to the team.

I hope you are settling into your new home and if there is anything else we can help with, please do not hesitate to get in touch.

Kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Terrific service with a smile

All the lads were friendly, respectful and got the job done. All our belongings were in the same condition as before they moved them. Each member of staff carried out their job with professionalism and lots of humour!My family would gladly use Hoults Removals again if we were to move house again.

March 28, 2024
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good afternoon,

Thank you for taking the time to leave us your 5 star review and great feedback. I am pleased to read that the crew were professional and friendly and will ensure all of your comments are passed on.

We hope you are settling into your new home and if there is anything else we can help with, please do not hesitate to get in touch.

Kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

helpful

helpful and friendly despite mistakes on my end.

March 27, 2024
Hoults Removals logo

Reply from Hoults Removals

Hello

Thank you very much for your 5 star review and feedback.

We hope you are settling into your new home & if there is anything else we can help with, please do not hesitate to get in touch.

Kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

House move from Durham to Hampshire

We approached Hoults to enquire about a home removal from County Durham to Hampshire, and they made the whole process as painless as a house move can be. The video appointment worked well for me as I could pick the time to suit my schedule, and the quote that we subsequently received was competitive.
When it came to moving day, the removal crew turned up nice and early, they were efficient and polite, and most importantly they treated our home and our possessions with care and respect. The same were true for the following day when it came to moving the furniture in at our destination in Hampshire.
I am very happy with the the service received from Hoults Removals, and I would certainly consider them again should we need removal services in the future.

March 13, 2024
Hoults Removals logo

Reply from Hoults Removals

Thank you very much for your 5 star review and your kind feedback for the Hoults team. I will ensure to pass this on to all involved!

I'm pleased to read that the crew were efficient & polite & took care with your possessions.

If there is anything else we can help with, please do not hesitate to get in touch.

Kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

Amazing job

Amazing job. Fast & efficient and lovely with it. Nothing was too much trouble for the guys, they were very helpful, considerate and careful with my belongings. Would definitely recommend.

March 8, 2024
Hoults Removals logo

Reply from Hoults Removals

Good morning

Thank you for your great feedback and 5 star review. I'm pleased you are happy with your recent removal and will ensure to pass on your comments to the crew.

We look forward to hearing from you when you are ready for the 2nd part of your removal, however if there is anything else we can help with in the meantime please do not hesitate to get in touch.

Many thanks & kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

A positive experience …

Excellent contact throughout the process.
Removal men were super efficient .
Care was taken to ensure high value items in particular were not damaged

March 7, 2024
Hoults Removals logo

Reply from Hoults Removals

Good morning

Thank you for leaving us a 5 star review and your kind feedback which I will ensure is passed onto the crew & Megan your move manager. I'm please that extra care was taken with your high value items to ensure they weren't damaged.

We hope you are settling into your new home & if there is anything else we can help with, please do not hesitate to get in touch.

Many thanks & kind regards
Laura
Customer Service Manager

Rated 5 out of 5 stars

They were a very good team

They were a very good team. Professional worked hard cared for my belongings

February 29, 2024
Hoults Removals logo

Reply from Hoults Removals

Good morning Mrs. Storey,

Thank you for taking the time to leave us your kind feedback and 5 star review, I will ensure to pass this onto the crew.

We hope you are settling into your new home and look forward to hearing from you when you are ready for the 2nd part of your move. If there is anything else we can help with in the meantime, please do not hesitate to get in touch.

Many thanks & kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Great Service, Recommended

I had great service from Hoults Removals, I contacted the team about moving, they arranged to come out look at everything that needed moved provided me with a quote that same day with all the details of the costs and options, on the day they arrived promptly and the two guys doing the moving were amazing nothing was a problem very friendly and everything was moved out and it to the new property with zero issues, would defiantly use again and recommend to anyone.

March 1, 2024
Hoults Removals logo

Reply from Hoults Removals

Good morning Mr Hitchenes,

Thank you for taking the time to leave us a review and for rating our service 5 stars!

I will ensure your kind words are shared with everyone involved in your removal, who will be delighted to hear you would recommend us!

Best wishes & kind regards,
Laura Scott

Customer Service Manager

Rated 5 out of 5 stars

Took the stress away of moving house

Took the stress away of moving house. Efficient, professional and friendly team and they even helped packed some of the last bits in the house. It was a long day and we couldn’t have done it without them! Highly recommend.

February 28, 2024
Hoults Removals logo

Reply from Hoults Removals

Good afternoon Ms Prince,

Thank you very much for your kind feedback & 5 star review.

Moving home can be very stressful so we are delighted to hear we helped to alleviate some of the stress for you and that our crew were efficient, professional & friendly! I will ensure your feedback is shared with all involved with your removal.

We hope you are settling into your new home & if there is anything else we can help with, please do not hesitate to get in touch.

Kind regards
Laura Scott
Customer Service Manager

Rated 4 out of 5 stars

Very efficient

Very efficient, speedy but careful service.Friendly reassuring crew.
Our move went very smoothly. I would definitely recommend Hoults for providing a value service.

February 16, 2024
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you so much for your kind feedback regarding your recent move with us. I will ensure to pass this on to everyone involved in your removal, who will be delighted to hear them.

Should you require any further assistance, please do not hesitate to get in touch and we hope you are settling well in your new home.

Kind regards
Laura Scott

Customer Service Manager

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Good to have someone overseeing the whole process. I was contacted the day before the move to chat through final arrangements. Day of the move van and crew arrived on time. They were very professional, cheerful and helpful. Nothing was a bother. The move was totally stress free.

February 14, 2024
Hoults Removals logo

Reply from Hoults Removals

Good morning

Thank you for kind feedback and 5 star review! I'm please that everything was stress free for your removal and the crew were professional and cheerful.

I hope you are settling into your new home and if there is anything else we can help with, please do not hesitate to get in touch.

Many thanks & kind regards
Laura Scott
Customer Service Manager

Rated 5 out of 5 stars

Well organised and flexible with my…

Well organised and flexible with my changing demands!
Smooth removal

January 12, 2024
Hoults Removals logo

Reply from Hoults Removals

Good morning Mrs Browell,

Thank you very much for your 5 star review and kind feedback. I will ensure this is shared with everyone involved.

If you require any further assistance, please do not hesitate to get in touch.

Kind regards,
Laura Scott
Customer Service Manager

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