Hoults Removals Reviews 343

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their fantastic work ethic, efficiency, and careful handling of belongings, making stressful situations much easier. Many highlight the team's professionalism, positive attitude, and willingness to go above and beyond, even interacting kindly with children and accommodating requests like moving furniture multiple times. The service provided is frequently described as excellent, with people appreciating the seamless process from initial contact to the final delivery, often noting the quick and efficient execution of moves. However, some customers also noted a communication gap between assessors and removal teams, leading to initial confusion about what needed to be moved upon arrival.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently report positive experiences with the service, describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team were fantastic. Phil, Aaron and Steve who loaded up in Newcastle were super efficient and careful with all boxes and furniture. The team in Cardiff Phil with Chris and John done an excellent... See more

Company replied

Rated 5 out of 5 stars

Hoults removals Team arrived on time they never stopped until loaded. They were very polite they also took great care of our belongings. They made a stressful time less stressful. Also really good at... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Hoults again. Removal team worked really hard to pack, load and deliver. Nothing was damaged, they took good care of our belongings and walked around the whole house before they... See more

Company replied

Rated 5 out of 5 stars

AARON and his 2 helpers worked like trojans, non-stop to clear the old house in 3 hours and load everything into the new house, which took more than 3 hours. They all had a positive attitude and a sm... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Hoults Removals is a moving and storage company in Newcastle Upon Tyne, providing a quality domestic, international and commercial removals and storage service to customers throughout the North East. Since 1917, Hoults Removals has been providing reliable and local removals and storage services to families and businesses on the move in both the UK and overseas. We provide removal services to areas throughout the North East, including Newcastle, Gateshead, Northumberland, Sunderland, Durham, Darlington, York, Carlisle, Tweedmouth and Teesside. Hoults also offers services to help you relocate internationally. We can help you no matter what you require, so make sure you get in touch and we will do our best to assist. Hoults offers a professional and personalised service to suit your needs. We have been moving homes for generations and know that every customer has different unique requirements. Whatever your situation, we can help you achieve what you want at a schedule suiting what you need, when you need it. We can personalise the your move to suit your requirement, allowing for your timescale and your budget.


Contact info

4.8

Excellent

TrustScore 5 out of 5

343 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Efficient, friendly and professional Team!

We had a fantastic experience with Hoults, the team arrived promptly and emptied the house a lot quicker than we thought it would take! They were super efficient, friendly and professional.
I would have no hesitation in using them again or recommending them to my friends and family.
Thank you Megan, Steve, Mark, Ian and Gary!

April 19, 2023
Hoults Removals logo

Reply from Hoults Removals

Good morning Mrs Baxter,

Thank you so much for your wonderful 5* review.

We are so pleased to hear your experience moving with us was fantastic and your recommendation is much appreciated.

I will share your kind words with Megan, Steve, Mark, Ian and Gary who will be delighted to hear them.

Best wishes in your new home.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

I booked Hoults with only 4 days notice…

I booked Hoults with only 4 days notice and they were brilliant from start to finish. The service was impeccable throughout from the office staff to the excellent staff who packed and did the removals. Fully recommended,

March 16, 2023
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Reply from Hoults Removals

Good afternoon Mrs Wylie,

Thank you so much for your wonderful 5 star review.

I will ensure your kind words are shared with Megan, Aaron, Paul and David. They will be delighted to hear you found their service impeccable!

Best wishes in your new home.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Fantastic Team

From our first contact we were impressed with the friendly professionalism of the team from Hoults. All our questions about the quote from Stephen were answered quickly and any worries we had were calmed. Booking was taken care of by Megan, who could not have been more helpful explaining the process. The team of Andy, Dave and Sean could not have been better and are an asset to the firm. On time, friendly, professional, caring of our items and hard working on both days. they made a stressful event as easy as it could possibly be for us. I cannot praise them enough. I would definitely recommend Hoults.

March 7, 2023
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Reply from Hoults Removals

Good morning Mrs Hindson,

Thank you for taking the time to review our services.

We are so pleased to hear that you found our service both friendly and professional. Stephen, Megan, Andy, Dave and Shaun will be delighted to hear your kind words.

Your recommendation is greatly appreciated and may we wish you well in your new home.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Moving House

Very professional and polite staff. Very helpful from start to finish. I would strongly recommend this firm.

February 24, 2023
Unprompted review
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Reply from Hoults Removals

Good afternoon Mrs Futers,

Thank you for your wonderful 5 star review.

I will ensure your kind words are shared with everyone involved.

Best wishes & kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Excellent team ably led by Andy

Excellent team ably led by Andy. Quick and efficient- nothing was too much trouble.Just keep them going with cups of tea, coffee & biscuits. Meghan in the office was very supportive & knowledgeable. I strongly recommend this company for your removals.

January 24, 2023
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Reply from Hoults Removals

Good afternoon Mr Parbery,

Thank you for your wonderful 5 star review!

Megan, Andy, Shaun and Michael will be delighted to hear your kind words.

Best wishes in your new home!

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

One step beyond

The guys went out of there way to make sure my unusual shaped chair got in a very small door frame, I was very worried about it, and they did it as well as a smooth seamless move

February 9, 2023
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Reply from Hoults Removals

Good morning Miss Weightman,

Thank you for taking the time to review our services and for rating us 5 stars!

Joe, Jay and Craig will be delighted to hear your kind words.

Best wishes in your new home!

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

The entire crew worked extremely hard!

Easy and simple process throughout. All the Hoults Removal team, from the office staff to the removal crew were all great. Would highly recommend and would use again. In particular, the driver on the day was professional, personable and nothing was too much bother! The entire crew worked extremely hard. Thanks for a great move!

January 4, 2023
Unprompted review
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Reply from Hoults Removals

Dear Mr & Mrs Elliott,

Thank you for taking the time to review our services and rating us 5 stars!

We are so pleased to hear you would recommend us and use us in the future! I will ensure your kind words are passed on to everyone involved.

Best wishes in your new home.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Very Reliable

The 2 removals men who moved our furniture into storage were punctual, helpful and friendly

January 6, 2023
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Reply from Hoults Removals

Good morning,

Thank you for your wonderful 5 star review.

Steven and Shaun will be delighted to hear your kind words.

Should you require any further assistance, please do not hesitate to get in touch.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Reassuringly Professional

I'd moved close to Christmas in 2020 and used a small company with mixed results.

This time I moved from North Shields to Whitley Bay, by reputation and recommendation I sought a quote from Hoults Removals to help make the process less stressful.

> The friendly and smartly dressed surveyor attended on time to assess the move; all of my questions were covered and details noted.

> Megan and Euan in the office provided paperwork promptly and answered all follow up questions.

> The day before, my move manager called to discuss logistics - the time the team would arrive and if there was anything they needed to be aware of to update my move plan.
(It snowed that week and on the day so safety was a concern.)

> The moving team (Andy and Michael) arrived on time and very well prepared with floor protection, packing equipment and manual handling kit.

They were respectful of my two nervous cats, who were being kept safe in the spare room, and ensured they didn't enter.

They handled the loading and offloading of my possessions professionally, carefully, efficiently and with courtesy.

They tidied and cleared their rubbish at the end of the day.

> I wholeheartedly recommend Hoults Removals to help reduce the stress of moving home.

December 15, 2022
Unprompted review
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Reply from Hoults Removals

Good morning,

Thank you for taking the time to review our services and for rating us 5 stars!

We take pride in providing the best service for all of our customers and your feedback is much appreciated. I will ensure this is shared with everyone involved.

Best wishes in your new home.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Excellent removal firm

I found the entire process with Hoults went very smoothly, from getting a quote to arranging a date to removal day itself - everyone very professional, helpful and friendly

December 5, 2022
Unprompted review
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Reply from Hoults Removals

Good morning Mrs Pitty,

Thank you for taking the time to review our services and rating us 5 stars!

I will ensure your kind words are passed onto everyone involved.

Best wishes in your new home!

Kind Regards,
Euan

Group Manager

Rated 5 out of 5 stars

The removal men were fantastic

The removal men were fantastic, they told us to relax and they would take care of everything and they did.
The workers were quick, very careful with all of our things, managed to fit everything through the doors without any damage - even a large sofa that looked like it wasn't going to fit!
Polite and courteous and everything was put in the new house where we wanted it. It wasn't a bother for them to shift something if it wasn't quite right and they even put the bed back together and mattress on top.
Great service and worth every penny.

November 14, 2022
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Reply from Hoults Removals

Good morning,

Thank you for your wonderful 5 star review!

Our crew are a true credit to us and they will be delighted to hear your kind words.

Best wishes in your new home!

Kind Regards,
Euan

Group Manager

Rated 5 out of 5 stars

Great service from hoults

Michael and Craig moved us today
They were brilliant moving our belongings into a storage unit. Never complained once and there were some difficult manoeuvres required to get everything out of our home

Thank you Craig and Michael

November 22, 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for taking the time to review our services and rating us 5 stars!

Michael and Craig will be delighted to hear your kind words.

Should you require any further assistance, please do not hesitate to get in touch.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Great service

Hoults recently moved us into our new home in Corbridge following our relocation 'back home' from a number of years in the south. Michael, Andy, Shaun and Paul did a great job for us and we would have no hesitation in recommending you to anyone.

November 9, 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for your wonderful 5 star review.

Michael, Andy, Shaun and Paul will be delighted to hear your kind words.

Best wishes in your new home!

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Excellent and efficient service

Excellent and efficient service. Hardworking, friendly and helpful team. Andy S, Michael, Aaron and Craig are all an absolute credit to the company. Wouldn't hesitate to recommend.

November 14, 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for your 5 star review!

Our crews are a true credit too us and they will be delighted to hear your kind words.

Best wishes in your new home!

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company, incredibly professional service and the most friendliest team, the removal guys couldn’t do enough for us. And the lovely admin were super friendly and helpful.
I can’t recommend them enough

November 17, 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for taking the time to review our services and rating us 5 stars!

We are so pleased to hear you would recommend us and I will ensure your kind words are passed onto everyone involved.

Best wishes in your new home!

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Excellent team

Excellent team. Responsible. Attentive to needs. Good packers. Careful and vigilant. Also always asking the owner about where things go.

October 21, 2022
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Reply from Hoults Removals

Good afternoon Dr Soomro,

Thank you for taking the time to review our services and rating us 5 stars.

We are so pleased to hear our team were excellent. I will ensure your kind words are passed onto everyone involved.

Best wishes in your new home.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Great service from Lee and Alan

Great service from Lee and Alan. Would rate them higher if I could. Went above and beyond!

October 21, 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for your 5 star review!

Our crew will be delighted to hear your kind words.

Should you require any further assistance, please do not hesitate to get in touch.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Excellent service from Hoults from…

Excellent service from Hoults from start to finish. S special mention to Megan in the office and Andy who drove 350 miles with our possessions and even though he was exhausted at the end of the day made sure the beds were assembled and all our goods had been unloaded

October 11, 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good afternoon Mrs Howells,

Thank you for taking the time to review our services and rating us 5 stars!

Megan, Andrew, Paul and Aaron will be delighted to hear your kind words.

Best wishes in your new home!

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Top class job.

Moving home is one of the most stressful things you can do… I have done it twice in as many years and the guys from Hoults have made it as bearable and hassle free as I imagine it could ever be.
The whole team were professional, polite, helpful and completely understanding of how stressful the situation can be. They always go the extra mile and nothing ever flusters them. They moved everything from pool tables, to Peloton machines they had never even seen before. Dismantled and reassembled at the other end with haste. The team was managed by Andy S (both times) and the man is phenomenal at his job. They all are.
Andy S, Michael, Stretch, Davey T, and Craig. Thanks guys.
It’s an expensive service but you absolutely get what you pay for. Top class. Will use again if I have to…(but hopefully never as I don’t want to move anymore!)

September 14, 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for your wonderful 5* review.

Our crews truly are a credit too us and Andy, Michael, Paul, Davey and Craig will be overjoyed to hear your kind words.

Best wishes in your new home and surroundings!

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. Great mix of technology, customer service and Andy and the gang worked incredibly hard to make the process really smooth. Especially tough as the two days that I moved were really hot but they were pleasant and helpful at all times.

August 15, 2022
Hoults Removals logo

Reply from Hoults Removals

Good morning,

Thank you for your 5* review!

Our crews are a true credit to us and we are so pleased to hear that they made the process of moving smooth for you.

Best wishes in your new home.

Kind regards,
Euan

Group Manager

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