Hoults Removals Reviews 343

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their fantastic work ethic, efficiency, and careful handling of belongings, making stressful situations much easier. Many highlight the team's professionalism, positive attitude, and willingness to go above and beyond, even interacting kindly with children and accommodating requests like moving furniture multiple times. The service provided is frequently described as excellent, with people appreciating the seamless process from initial contact to the final delivery, often noting the quick and efficient execution of moves. However, some customers also noted a communication gap between assessors and removal teams, leading to initial confusion about what needed to be moved upon arrival.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently report positive experiences with the service, describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team were fantastic. Phil, Aaron and Steve who loaded up in Newcastle were super efficient and careful with all boxes and furniture. The team in Cardiff Phil with Chris and John done an excellent... See more

Company replied

Rated 5 out of 5 stars

Hoults removals Team arrived on time they never stopped until loaded. They were very polite they also took great care of our belongings. They made a stressful time less stressful. Also really good at... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Hoults again. Removal team worked really hard to pack, load and deliver. Nothing was damaged, they took good care of our belongings and walked around the whole house before they... See more

Company replied

Rated 5 out of 5 stars

AARON and his 2 helpers worked like trojans, non-stop to clear the old house in 3 hours and load everything into the new house, which took more than 3 hours. They all had a positive attitude and a sm... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

Hoults Removals is a moving and storage company in Newcastle Upon Tyne, providing a quality domestic, international and commercial removals and storage service to customers throughout the North East. Since 1917, Hoults Removals has been providing reliable and local removals and storage services to families and businesses on the move in both the UK and overseas. We provide removal services to areas throughout the North East, including Newcastle, Gateshead, Northumberland, Sunderland, Durham, Darlington, York, Carlisle, Tweedmouth and Teesside. Hoults also offers services to help you relocate internationally. We can help you no matter what you require, so make sure you get in touch and we will do our best to assist. Hoults offers a professional and personalised service to suit your needs. We have been moving homes for generations and know that every customer has different unique requirements. Whatever your situation, we can help you achieve what you want at a schedule suiting what you need, when you need it. We can personalise the your move to suit your requirement, allowing for your timescale and your budget.


Contact info

4.8

Excellent

TrustScore 5 out of 5

343 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Professional service

Andy and Michael are so friendly and helpful. Great service I’d definitely recommend using Hoults removals

June 20, 2022
Unprompted review
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Reply from Hoults Removals

Good afternoon,

Thank you for your wonderful 5* review, we will ensure this is passed to Andy and Michael who will be delighted to hear your kind words.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

An excellent job done by Andy S

An excellent job done by Andy S, Joe Michael and Aaron. Came early, well organised and nothing was any trouble.

June 14, 2022
Unprompted review
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Reply from Hoults Removals

Good afternoon,

Thank you for your review and for rating us 5 stars!

Andy, Joe, Michael and Aaron will be delighted to hear your kind words.

Kind regards,
Euan

Group Manager

Rated 4 out of 5 stars

Andy Ryan and Dave first class…

The guys that came to pack up my house and move it to storage pending bringing it back to our new address when it completes, Andy Ryan and Dave where excellent and put in two good shifts to pack every thing, perhaps too good because at one stage my hand tools disappeared into the van which I was using and I mistakenly put my toothbrush on charge and that went also! can't complain really just dont stand too still or you will get packed..

June 14, 2022
Unprompted review
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Reply from Hoults Removals

Good afternoon,

Thank you for your review, we are so pleased to hear that Andy, Ryan and Dave were first class!

Should you require any further assistance, please do not hesitate to get in touch.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Excellent

Anthony, Shaun and Jon did an amazing job moving my parents into their new bungalow. Thank you so much. You made a very difficult job much easier... thank you 😊

June 9, 2022
Unprompted review
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Reply from Hoults Removals

Good morning,

Thank you for your 5* review.

Anthony, Shaun and Jon are a true credit to us and will be delighted to hear they did an amazing job!

Best wishes to your parents in their new home.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

A very relaxing move!

We had the pleasure of Andy, Liam and Ryan today who move us partly into storage and partly a rental property. They were all so incredibly hard working, considerate and professional throughout. I cannot recommend them and Hoults highly enough. We found the costs very reasonable and you get what you pay for. We hope to see them again when we move out of rental into our new home. Thanks lads!

June 8, 2022
Unprompted review
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Reply from Hoults Removals

Good morning,

Thank you for taking the time to review our services and rating us 5 stars!

Andy, Liam and Ryan will be delighted to hear your kind words.

Should you need any further assistance, please do not hesitate to contact us.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Excellent removals

Excellent service - couldn’t have been more considerate, careful and patient. 👍

June 1, 2022
Unprompted review
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Reply from Hoults Removals

Dear Mrs. McWilliam,

Thank you for taking the time to review our services and for rating us 5 stars!

Andy, Michael and Shaun will be delighted to hear your kind words.

We look forward to hearing from you once you are ready to book delivery from store.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Five stars just is not enough!

Five stars just is not enough for these lads from Hoults Removals. Andy, Michael and Shaun were absolutely outstanding - friendly yet professional, extremely well organised and efficient. Nothing was too much bother for them. We will definitely ask for this crew again when we move into our next house.
The high standards are reflected throughout the whole company too. I cannot recommend Hoults highly enough. You would be daft to use any other removal company.

May 25, 2022
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Reply from Hoults Removals

Dear Mrs. Chaffey,

Thank you so much for your wonderful 5* review.

We are so pleased to hear that our service was outstanding. Andy, Michael and Shaun will be delighted to hear your kind words.

I will ensure that they are passed on to everyone involved and we look forward to hearing from you when you are ready to move again!

Kind regards,
Euan

Group Manager

Rated 4 out of 5 stars

Got our new home off to a good start!

Thanks to Hoults team John, Stephen, Joe and Craig to help make our move plain sailing, and the ‘moving ninjas’ Michael and Andy to move a difficult wardrobe! You all got our new home off to a good start!

Turned up on time, eager to get the job done, and took great care to protect both the house we moved from and moved into. Finished on time apart from a wardrobe move that needed follow up a couple of weeks later (see below). Most of the boxes were left in the correct rooms in the new house.

They used floor coverings and were able to move items like fridges without scratching the floor. Precious items were well wrapped and came out scratch-free on the other side (we used their packing service).

There was a difficult wardrobe to get up 2 flights of steps, which they couldn’t move on the day without risk of property damage. After some discussion, Michael and Andy came out a couple of weeks later to fully disassemble and reassemble to the top floor - they were super quick and careful.

Great job and I recommend them.

May 13, 2022
Unprompted review
Rated 5 out of 5 stars

Andy & Matt best removal men ever

Andy & Matt turned up this morning to move us into storage, they were amazing and made us feel at ease at a very stressful time. The dream team have struck again and we would definitely recommend. Hopefully we will see them again when we come out of storage.

May 11, 2022
Unprompted review
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Reply from Hoults Removals

Dear Mrs. Moore,

Thank you for your 5* review! Andy & Matt will be delighted to hear your kind words and that they made you feel at ease.

If there is anything further you need, please do not hesitate to get in touch.

Kind regards,
Euan

Group Manager

Rated 5 out of 5 stars

Absolutely excellent

Moved us three days ago and we could not have asked for anything better. Matt, Andy & Dom were a dream team, who really went the extra mile. They were super-efficient and hard-working, kind and caring.

These guys are an asset to the company and should all be very proud of themselves for the effort they put
in to helping clients over a stressful time.

Thank you, Matt, Andy & Dom.

May 8, 2022
Unprompted review
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Reply from Hoults Removals

Dear. Mrs Jeffrey,

Thank you for taking the time to review our services.

Matt, Andy and Dom will be delighted to hear that they were a dream team for you! I will certainly ensure your kind words are passed onto them.

Best wishes in your new home.

Kind regards,
Laura

Customer Service Manager

Rated 5 out of 5 stars

Andrew, Matthew, Dominic & Joe were fantastic. Thank you.

Just had our furniture moved by Andrew, Matthew, Dominic & Joe.
Nicer guys you could not meet. Went out of their way to be helpful. Friendly and efficient and just lovely guys. Thank you all so much. You made a stressful day stress free for us. A credit to your company.

May 6, 2022
Unprompted review
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Reply from Hoults Removals

Dear Ms. Sleight,

Thank you for your wonderful 5* review. We are so pleased to hear your move was stress free!

Our crews really are a credit to us and they will be delighted to hear your kind words.

May we wish you well in your new home.

Kind regards,
Laura

Customer Service Manager

Rated 5 out of 5 stars

Well done and thank you to a great team

Well done and thank you to Andy, Joe, Michael and Martin for moving a zillion plants, planters and assorted garden paraphernalia, on Friday 29 April, with good humour and patience. Nothing was too much trouble. A great team.

May 3, 2022
Unprompted review
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Reply from Hoults Removals

Dear Mrs. Guy,

Thank you for taking the time to review our services. Andy, Joe, Michael and Martyn will be delighted to hear your kind words.

Best wishes in your new home.

Kind regards,
Laura

Customer Service Manager

Rated 5 out of 5 stars

Couldn’t recommend these guys enough

Couldn’t recommend these guys enough, Aaron, Dom, Andy and Michael never stopped all day to get the job done, these guys are worth the weight in Gold

April 28, 2022
Unprompted review
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Reply from Hoults Removals

Dear Mr. Minto,

Thank you for your wonderful 5* review.

Our crews are a true credit to us and Aaron, Dom, Andy and Michael will be delighted to hear your kind words!

Best wishes in your new home.

Kind regards,
Laura

Customer Service Manager

Rated 5 out of 5 stars

Stress-free removals

Excellent removal service provided by Andy, Michael, Ryan, Anthony and Andy C. Punctual, professional, polite and patient! The team were very friendly and worked well together which made the move even more effortless. We would totally recommend the full packing service for a stress-free move.

April 25, 2022
Unprompted review
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Reply from Hoults Removals

Dear Mrs. Calvert,

Thank you for taking the time to review our services, we are so pleased to hear that your move was stress-free!

Andy, Michael, Ryan, Anthony and Andy will be delighted to hear your kind words. Best wishes in your new home!

Kind regards,
Laura

Customer Service Manager

Rated 5 out of 5 stars

Brilliant service!

Absolutely brilliant service from Andy, Michael and Mathew (Matty). Made the move effortless and upbeat. Thanks guys!

April 13, 2022
Unprompted review
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Reply from Hoults Removals

Dear Dr. Mullard,

Thank you so much for your 5 star review and great feedback. I will ensure this is passed on to Andy, Michael and Mathew.

Best wishes in your new home.

Kind regards,
Laura

Customer Service Manager

Rated 4 out of 5 stars

Removal and storage

Hoults moved us from our UK home in November 2020 and stored some of our belongings at its yard near Newcastle for 16 months.
They then provided help and support when we sorted through the stored items, disposed of some and arranged transport of the remainder to our new home in Greece

March 28, 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Good morning Mr. Dobbie,

Thank you for your feedback & good luck in your new home in Greece.

If there is anything else we can help with, please do not hesitate to get in touch.

Kind regards
Laura

Customer Service Manager

Rated 5 out of 5 stars

Essex to Northumberland

Recently moved from Essex to Northumberland with Hoults. Andrew and Jay were brilliant, they worked hard and were quick and efficient, nothing was a problem, and they definitely made the day less stressful. The two of them even managed to move my upright piano and were happy to take on the challenge. There was good communication from Hoults and I would definitely recommend them. Thank you!

March 16, 2022
Unprompted review
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Reply from Hoults Removals

Good afternoon,

Thank you for your great feedback for Andrew & Jay. I'm pleased to hear they made your day less stressful.

If there is anything else we can help with, please do not hesitate to get in touch.

Kind regards
Laura Scott

Customer Service Manager

Rated 5 out of 5 stars

Hoults were exceptional

Hoults were exceptional, providing us with great, professional service despite our short lead time to move. They fitted us in a short notice, having previously provided a comprehensive quote and we chose the fragile pack. The team on the day were brilliant, and made a stressful day significantly easier all round. Thank you!

March 15, 2022
Unprompted review
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Reply from Hoults Removals

Good afternoon

Thank you so much for your 5 star review and great feedback. I will ensure this is passed on to our hard working crew & Megan in the office. I'm pleased they were able to make your move day a little easier.

I hope you are settling into your new home.

Kind regards
Laura Scott

Customer Service Manager

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Removal team was professional, careful, polite and nothing was too much trouble from taking apart wardrobes to get them out the house to looking for a box of teddy’s in the van containing my daughters favourite bear!!

Once at the new house the van was unpacked with efficiency and every item and box placed exactly where we wanted it.

We couldn’t fault Hoults service and would highly recommend.

Thanks Andy, Martin, Ryan, Michael, Paul, Jay, Carl .. and everyone else from Hoults involved in our move 😁

March 6, 2022
Unprompted review
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Reply from Hoults Removals

Good afternoon,

Thank you for your kind feedback & 5 star review.

I will ensure to pass on your thanks & kind words to our crew, who are a credit to Hoults & take great pride in their work.

If there is anything else I can help with, please do not hesitate to get in touch.

Kind regards
Laura Scott

Customer Service Manager

Rated 5 out of 5 stars

Excellent Service from a great team

Andrew, Paul and Aran, packed and moved our furniture to store on 1st March and were excellent. Efficient, courteous and professional. We cannot speak too highly of them.

March 3, 2022
Unprompted review
Hoults Removals logo

Reply from Hoults Removals

Dear Mr Scott-Biggs,

Thank you for taking the time to review our service and for rating us 5 stars!

Our crews are a credit to us and Andrew, Paul and Aaron will be delighted to hear your kind words.

Should you require anything further, please do not hesitate to get in touch.

Kind regards,
Laura Scott

Customer Service Manager

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