Whilst the stools that we received were a disappointment (colour looked different online and they looked very cheap for the price we paid), Jenny, the kind customer service lady who I was emailing bac... See more
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Review summary
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The item was exactly as described. Communication via web chat was very quick and helpful. Delivery was in good time. Although, the packaging was disgraceful. The box was crushed, the tape was comin... See more
Company replied
Good communication. Terrible shipping tracking. The app makes you ship and does not share your package
Company replied
Great service and postage was quick and well packaged. I wanted a large square rattan tray for our ottoman and the best value and product was at your store. It’s perfect for our spot. Sadly a lot of y... See more
4.4
Excellent
192 reviews
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Replied to 77% of negative reviews
Typically replies within 1 week
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A luxury website with so many luxury…
A luxury website with so many luxury furniture options.
Loved it already!
November 21, 2022
Unprompted review
Reply from House of Isabella
Thank you for your kind words, Aarti!
Bad experience. Misleading advertising
Bad experience. Ordered online and item was listed as six of the items. The photo was of two different items, assumed I was getting both (3 of each). I got six of all the same items. Sought clarification and was told the listing was for 6 of the same item. I pointed out that it is misleading advertising. I also asked whether I could wrap three of the items for the other item I thought I was getting three of. They declined this option and advised I could order 6 of the other item I thought I was getting. I don’t want 6 of each (12 is too much). I asked if they could waive postage or allow me to pick up the other 6 if I was to order, given the ad was not clear. They also declined this. Will never order again and will be lodging a complaint with ACCC for misleading advertising. I have screen shots of the original ad if they change it in the meantime.
July 7, 2022
Unprompted review
Reply from House of Isabella
Sorry to hear that, please can you send us your order reference number as we are unable to locate an order with us? Thank you
DONT BUY ANYHTING FROM THIS SITE!
DONT BUY ANYHTING FROM THIS SITE! THE CUSTOMER SERVICE IS SH!T! I bought an expensive coffee table that "retails for $3700+" and it was so cheaply made I contacted House Of Isabella requesting a full refund. Ayesha who has no clue about customer service didn't even acknowledge my request for a refund but instead outlined how the product matched the product description. Just the description failed to mention an almost $4000 coffee table was made in china, had plywood in the construction and was an "effect" finish instead of the actual material. Anyway took it straight to PayPal and the case closed in my favour. Now to buy a coffee table worthy of its price!
February 9, 2022
Reply from House of Isabella
Thank you for your feedback, Josiah. As advised, the goods matched the description and images provided, we apologise that it did not meet your expectations. Nevertheless, we coordinated a collection and a full refund was issued as per your request.
House of Isabella is the worse service…
House of Isabella is the worse service I have recieved my nesting tables and one of the legs dont screw on however I have been waiting for my replacement product for over 7 days they haven't notified me if they will be replacing it or giving me a new product I had paid $370 for something that doesn't work
December 17, 2021
Unprompted review
Reply from House of Isabella
Thank you for your feedback, Sofia. We do apologise for any delays you experienced with your replacement product. I can see the returns team assisted with getting this finalised for you to ensure you had replacement legs delivered. Once again, our sincerest apologies for any delays in getting this resolved.
BUYER BEWARE
BUYER BEWARE! When I queried the outrageous shipping cost of 2 small lanterns, they conveniently told me the lanterns had sold out. Couldn’t give me the dimensions of the lanterns. A day later, their website was showing the lanterns in stock in large quantities. Do not buy from this business. There are other retailers who are selling the same products for less with free shipping.
They have now blocked me from their Instagram page because I left a comment on my experience with them. Buyer beware!
June 30, 2021
Unprompted review
Reply from House of Isabella
Thank you for your feedback, Bella. As advised via email, our warehouses are located on the east coast which is why your delivery to Perth resulted in the $71.50 quote.
On the odd occasion, our automatic stock sync can skew the availability of stock in error, we which also explained via email, and apologise for any inconvenience caused.
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