HSL Chairs - Newcastle-under-Lyme Reviews 

We popped into the Newcastle under Lyme branch late one Sunday and we're greeted byn2 lovely ladies who offered assistance if we needed. We browsed leisurely without being made to feel rushed even though it was close to closing time! We decided that we would get a quote and Dawn was happy to assist us with our choices and explained the various materials, chairs etc. We chose our chairs and sofa etc. Dawn prepared the quote and even though it was 4 o'clock we did not feel rushed to leave and come back another day which shops on a Sunday can you do that in ?
What a fantastic team you have , I would definitely recommend Hsl their customer care is Excellent ! Big thank you to Dawn in helping us with our purchases !

John was very helpful and friendly. He took his time and allowed us to try several ones then gave us the best offer he could. Excellent service.

John at NuL store was really helpful and we had a good deal on a new chair.

Very helpful, no rush

Polite and efficient delivery by Paul and Jon

At the showroom I was given the best treatment possible i was shown what chair's were available and what fabric i could choose The staff where great When it was delivered the lads were great Damion andCarl were plesant and very nice chaps

After searching many sites with the intention of buying a good quality British made adjustable bed HSL became our preferred choice. We visited the Newcastle under Lyme store where parking was not an issue and was greeted at the door by a very pleasant and friendly customer service assistant called 'Fallon' who was amazing, very professional and knowledgeable about the products, there was never any pressure to make a decision and was given plenty of time to test each product until we decided what was right. We cannot thank "Fallon' enough for her hospitality and assistance in everything she did to help us in making the correct decision, she is a great asset to HSL, THANKYOU VERY MUCH.
Penny and john.

From our first visit we felt comfortable that the staff were fully aware of our needs and were very informative about seating comfort. There was no pressure put on and plenty of time allowed for us to look around and make our decision. We returned several times before finally placing our order. Again much help and understanding about measurements and colour choices. I even took in a carpet sample to check against the sample fabric. The upholstery being made in Britain is very pleasing. We were helped in store by Fallon, David and Jackie who were pleasant, courteous and very knowledgeable.

Staff in the showroom were polite and friendly, patient too, so the choosing and buying process was easy. We were given a delivery timescale of 6-8 weeks and it was ready after 7, so good timing.
The delivery went like clockwork; we were kept well informed of the arrival time and two lovely Yorkshiremen, Chris and Terry, had our chair and sofa installed in no time. The whole process was a positive experience.

Ian and John were very friendly and explained clearly how the controls for the recliner chair, worked and demonstrated it. They dismantled the old one and put it outside for disposal for me. Very happy with the service I received.

The staff at HSL Chairs were excellent from the greeting at the door explaining all the options available the specialist seating assessment and the final invoicing. The staff are knowledgeable, courteous and very patient nothing was too much trouble. Thank You for an excellent service David,Fallon,and especially John

Linda the sales person who dealt with us had not been with the company long but she was excellent and took the time to ensure we had a great experience. Having already purchased a single recliner several years ago we knew just how special the company is in its care of the products they produce. An added bonus was the same fabric previously chosen was still available!!
Craig and Danny who delivered our new sofa a week ago phoned and arrived at the time stated and were helpful and courteous and a pleasure to deal with.
Would definitely recommend HSL to family and friends

Had a lovely time with Fallon & Mike with the at home chair fitting, ordered that day and the new chair arrived in 3 days Brilliant & Well done to all the staff.

The service was brilliant. Fallon & Mike were so nice and professional. I would 100% recommend HSL. It’s the next day and Carl and Lee from HSL and bought and showed me how to operate it. They were both really nice and professional and bang in time

David and Mike were very nice and polite and helped my mum and I choose the most appropriate chair thank you

Impressed by the men who came to demonstrate, very polite and respective of our feelings

The Showroom was in the right location for us. I am suffering with back pain and wanted to try some different chairs. The assistant Dawn, was extremely helpful, showing us lots of different style chairs and helping us to find and purchase chairs that were both comfortable and elegant. Many thanks for a great service 👍👌

I had initially encountered HSL at the Ideal Home Show and the excellent customer service continued when I visited in store. Being made a cup of tea enabled me to sit and relax in the furniture and the staff then gave their expertise on sizes and fabrics. From beginning to end the whole experience was a reminder on how good customer service can be.

Used this company for many years and our very old orthopaedic recliners are still supportive and comfortable. Decided to purchase a riser/recliner; my right hip will be replaced soon to go with all the other metal joints! (And they say that sport is good for you?) HSL Newcastle under Lyme; seen by Julie. What a sweetie? And so patient with me and my wife. Not once did she even look fed up with us two taking forever. Even offered us a drink. Both her and her Manager were absolutely fantastic; patient and helpful and totally professional. We spent a fortune (as usual) but what price comfort in our old age? Great company to do business with if you are looking for top quality. If you are not go to eBay! Julie; your a star!