Easy to set up a new ISA account with HTB and arrange the transfer of an old ISA into the new ISA. Just one slightly confusing step where you have to nominate all or some of pre-existing ISA where the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My only gripe is when you give one provider fifteen days notice authorisation to transfer your maturing ISA. Then it's not done on the maturity date. It can be a week to ten days before the funds tran... See more
Company replied
I wanted to transfer an I.S.A. from Close Brothers to HTB. I filled in the application correctly online and then the only correspondence from HTB was numerous emails asking me to fund my ISA. I was o... See more
Company replied
I transferred my ISA in and everything worked well. My only small gripe is that all emails are worded for the opening of a new account and not a transfer in. In turn there were no interim updates abou... See more
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Company details
Written by the company
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated bridging finance, development finance, specialist mortgages and wholesale finance teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper. We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- htb.co.uk
4.4
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
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Had no problem setting up new ISA…
Had no problem setting up new ISA accounts for my wife and myself.
January 1, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback.
We're pleased your application was easy and you're happy with the product.
Hampshire Trust Bank
Works Properly !
HTB manged to do my account opening and ISA transfer without throwing in difficulties and confusion THANK YOU.
January 1, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback.
We're pleased you're happy with the product and service.
Hampshire Trust Bank
Great experience
Super fast account opening process. Great customer service. Really quick to pick up the phone. Would be handy to have an App but it’s not a deal breaker.
December 16, 2025
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback. We're pleased you're happy with the service you have received.
Hampshire Trust Bank
It was easy to access what I needed to…
It was easy to access what I needed to know before I invested.
December 19, 2025
Old fashioned, very poor bank
Old fashioned. Systems are outdated. Many mistakes. Couldn’t even address me by my name correctly. A bank to avoid.
January 8, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback.
I am sorry that you are not satisfied with the service you have received.
I have looked into this and can see that you have been in touch with our customer service team who will be dealing with your concerns.
Please do not hesitate to get in touch should you have any further questions.
quick response on phone.
quick response on phone.
clear explanation given after questions
December 8, 2025
Reply from Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you're happy with the service.
Hampshire Trust Bank
Great customer service
I had to contact a representative and they were very helpful and were able to help me with my query quickly.
December 18, 2025
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback. We're so pleased that we have been able to help.
Hampshire Trust Bank
difficulties transferring existing isa
I am trying to perform an action which I feel is very straightforward I am just trying to transfer an existing cash isa into the bank.
The initial process was ok but subsequently i am receiving emails which are contradictory & which warn me the account is going to be closed before its even properly open..
January 1, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback and your patience. We're always keen to improve and will pass this onto the team.
I have had a look into this and can see that this has now been completed and resolved.
Please do not hesitate to get in touch should you have any further questions.
Hampshire Trust Bank
Very efficient!
Really efficient service in setting up the account and requesting a transfer from another provider.
Prompt replies to any enquiries made.
December 15, 2025
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback. We're pleased you found the application efficient and you're happy with the service.
Hampshire Trust Bank
Simple and efficient account opening…
Simple and efficient account opening process and great interest rates
December 3, 2025
Excellent process and very easy to open
Excellent process and very easy to open. Staff very good.
December 20, 2025
Reply from Hampshire Trust Bank (HTB)
Thank you. What lovely feedback. We know it will be appreciated.
Hampshire Trust Bank
Very smooth process
December 18, 2025
Clear product descriptions.
Clear product descriptions.
Easily navigated account opening and setup.
December 30, 2025
Opening savings and ISA accounts
Setting up the accounts was straight forward with no issues.
January 3, 2026
Still struggling to transfer funds 3…
Still struggling to transfer funds 3 week's later
January 7, 2026
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback. We're sorry you're struggling to transfer funds.
I can see that you have been in contact with the team and this is being progressed.
Please do not hesitate to speak with one of the team again if you need any further assistance.
Reply from Hampshire Trust Bank (HTB)
Thank you for your feedback. We're pleased your application was easy and you're happy with the product and service.
Hampshire Trust Bank
Unable to use site
"We are currently experiencing some problems and are unable to continue with your application"
January 5, 2026
Unprompted review
Reply from Hampshire Trust Bank (HTB)
Thank you for your review. We are sorry you appear to have experienced a technical issue with our portal.
You may need to refresh your browser and start a new application. If you require any assistance or the problem persists, the customer service team can be contacted on business days between 9am-5pm on 020 7862 6222.
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