Hurttaonline UK Reviews 

508
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought our second monsoon dog coat, so now both our golden retrievers have one. Ordering extremely easy, price excellent, delivery only slightly delayed by post strike. Coats themselves are superb, ke... See more

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Rated 5 out of 5 stars

This is how it should be done. Friendly pre-sales advice (followed up with a phone call). Great (environmentally friendly and reusable) packaging. Clear returns policy (I'd ordered a si... See more

Company replied

Rated 5 out of 5 stars

BEST customer service I’ve ever experienced! Bought my girls the wrong size twice! And I got calls both times to reassure myself of measuring and exchanging my items was no trouble whatsoever without... See more

Company replied

Rated 5 out of 5 stars

I ordered the mudventure coat to save my sanity. With the constant wet weather and my mud loving poodle, walks were becoming increasing stressful due to the clean up involved afterwards. Now thanks to... See more

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4.7

Excellent

TrustScore 4.5 out of 5

508 reviews

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4.7

All reviews

(508)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly efficient company to buy from

Friendly efficient company to buy from. I bought an extreme overall coat for my Westie but it drowned her as she’s quite short in the leg and suffers from arthritis, so getting her back legs in the coat was painful. I’ve ordered a mid layer overall which is softer and hopefully easier to put on. It’s not arrived yet I assume due to postal strikes. The only disappointment was I purchased first time from their Black Friday deals online and was assured the replacement would honour that offer, but it didn’t as there was only two dates that were apparently valid during that time! Confusing, But quality of purchases is excellent.

November 30, 2022
Unprompted review
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Reply from Hurttaonline UK

Hi Heather,
Thank you for taking the time to write your review. We will look at our T&C's for future promotions so things are clearer for customers, thank you for the feedback.

Rated 5 out of 5 stars

Excellent experience.I have bought a…

Excellent experience.I have bought a Monsoon coat, which I am delighted with. The coverage is excellent and will keep my Golden Retriever cleaner and drier than other coats I have. However it was the service that was exceptional. I ordered what turned out to be an incorrect size. The company were very helpful and an exchange completed with the minimum of fuss and very quickly. Thank you.

November 21, 2022
Unprompted review
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Reply from Hurttaonline UK

Hi Katie,
Thank you so much for such a lovely review and I'm glad we got the right size in the end! Happy walking!
Kind regards
HurttaOnline UK team :)

Rated 5 out of 5 stars

Superb monsoon coats

Bought our second monsoon dog coat, so now both our golden retrievers have one. Ordering extremely easy, price excellent, delivery only slightly delayed by post strike. Coats themselves are superb, keeping bulk of dog dry and clean so only legs need washing. Wash well and good as new after drying. We are always asked where we get the dogs’ coats from, especially by golden or lab owners. Excellent quality of coat and service.

November 25, 2022
Unprompted review
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Reply from Hurttaonline UK

Hi Liz,
What a lovely review, thank you so much. We agree the monsoon coats are fabulous aren't they. It makes life so much easier to have a clean dry dog after a walk - especially if you have two dogs! Thank you for recommending us to your friends, we really do appreciate it.
Kind regards
HurttaOnline UK team :)

Rated 5 out of 5 stars

Excellent product

Excellent product. Efficient dispatch and return/ exchange service.

November 16, 2022
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Reply from Hurttaonline UK

Dear Margaret,
Thank you so much for taking the time to write a review.
Kind regards
HurttaOnline UK team :)

Rated 5 out of 5 stars

Fantastic buying experience

Fantastic buying experience, top quality service and products. Really helpful staff.
I would definitely recommend. Our staffi is all ready for the cold weather.

November 9, 2022
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Reply from Hurttaonline UK

Hi there,
Thanks so much for taking the time to leave a review and recommending HurttaOnline UK. We really do appreciate it.
Kind regards
HurttaOnline UK team :)

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service! arrived super fast and the website was easy to navigate, helpful tips for measuring for the perfect fit dog coat! Already have my eye on the next purchase….a parka for my old boy ☺️ 🐾 🐶

November 16, 2022
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Reply from Hurttaonline UK

Hi there,
Aww that's great to hear. Glad you enjoyed purchasing from us. We hope to see you again soon.
Kind regards
HurttaOnline UK team :)

Rated 5 out of 5 stars

Good customer service

Easy to order - good customer service when I needed help (actually spoke to a human on the phone!). Good advice given & a swift replacement. We’ll done Podgy Paws!

November 11, 2022
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Reply from Hurttaonline UK

Hi Christine,
So pleased you have had a good experience with HurttaOnline and our sister business, Podgy Paws. We like speaking to people too - can't beat good old fashioned communication!
Kind regards
HurttaOnline UK team :)

Rated 5 out of 5 stars

I needed to change for a different size…

I needed to change for a different size and the man in keswick was very helpful

November 8, 2022
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Reply from Hurttaonline UK

Hi Alison,
Thanks for the review. I will pass your comments onto Roy, it's always lovely to receive such positive feedback.
Kind regards
HurttaOnline UK team :)

Rated 5 out of 5 stars

Lovely well made products

Order was despatched promptly and the quality of collar and lead exceeded my expectations. My Doggo loves them too.

November 1, 2022
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Reply from Hurttaonline UK

Hi Teena,
Thanks for the feedback. Delighted you are pleased with your purchase.
Kind regards
HurttaOnline UK team :)

Rated 5 out of 5 stars

Came on time well packaged took me a…

Came on time well packaged took me a few minutes to work out how to adjust but now fits perfectly certainly keeps her warm amazingly it hasn’t rained yet so haven’t tested that but otherwise it’s perfect and good quality well made.

November 8, 2022
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Reply from Hurttaonline UK

Dear Barry,
That's great to hear. Thanks for taking the time to leave a review.
Kind regards
HurttaOnline UK team :)

Rated 4 out of 5 stars

Good delivery time

Good delivery time, product seems good quality no problems… two dog training vests… exactly what we was looking for

November 3, 2022
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Reply from Hurttaonline UK

Hi Domane,
Thank you for the review and I'm glad the training vests hit the mark.
Kind regards
HurttaOnline UK team :)

Rated 5 out of 5 stars

Speedy service .The product is very good…

Speedy service.The product is very good quality but unfortunately it was too small. In the advertisement it does say to buy 2 sizes if your dog was between the 2 . This was the case with my spaniel . My fault. I’m sending back for a bigger one 👍

November 3, 2022
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Reply from Hurttaonline UK

Dear David,
Thank your for taking the time to write a review. Hopefully we got you sorted with the correct size :)
Kind regards
HurttaOnline UK team :)

Rated 5 out of 5 stars

Great company

Great company, a lovely man called to check I had the size correct as my dogs are big and it was shipped right away. Well packaged, good price and good website.

October 10, 2022
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Reply from Hurttaonline UK

Hi Lisa,
Great to hear you enjoyed your shopping experience with us.
Thanks for your review.
Kind regards,
Hurtta Online UK.

Rated 5 out of 5 stars

I brought a working jacket for my…

I brought a working jacket for my spaniel Blue and after trying to get it on him,I thought it was to small but after phoning Hurrta Online, they explained everything about size.
It's a great jacket and Blue love's it.

October 13, 2022
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Reply from Hurttaonline UK

Hi Brian,
It was our pleasure to help. We hope Blue is enjoying his walks in his new Worker Vest.
Kind regards,
Hurtta Online UK.

Rated 5 out of 5 stars

Responded to my emailed query with a…

Responded to my emailed query with a prompt telephone call and resolution. Good service throughout.

October 7, 2022
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Reply from Hurttaonline UK

Hi Simon,
It was our pleasure to help.
Thanks for your support and your review.
Kind regards,
Hurtta Online UK

Rated 5 out of 5 stars

Great service and great coats

Great service and great coats. My girls look great in them and (are visible in the woods as I chose bright colours) and they kept dry on their first downpour. They have Hurtta parkas too but these are best for when its a bit colder. I needed coats for them that would go through spring to winter downpours and these are just the right coats.

October 5, 2022
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Reply from Hurttaonline UK

Hi Pamela,
Arent the Monsoon coats fabulous. Its great to hear your lovely girls are keeping nice and dry in them.
Happy dog walking.
Thanks for your review.
Kind regards,
Hurtta Online UK

Rated 5 out of 5 stars

Great outdoor kit for our dogs

Great outdoor kit for our dogs. Have a few Hurtta items and cannot fault them.

October 7, 2022
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Reply from Hurttaonline UK

Hi Wayne,
Its great to hear you like the Hurtta products as much as we do.
Thanks for your review.
Kind regards,
Hurtta Online UK

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