Bought our second monsoon dog coat, so now both our golden retrievers have one. Ordering extremely easy, price excellent, delivery only slightly delayed by post strike. Coats themselves are superb, ke... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Bought our second monsoon dog coat, so now both our golden retrievers have one. Ordering extremely easy, price excellent, delivery only slightly delayed by post strike. Coats themselves are superb, ke... See more
Company replied
This is how it should be done. Friendly pre-sales advice (followed up with a phone call). Great (environmentally friendly and reusable) packaging. Clear returns policy (I'd ordered a si... See more
Company replied
BEST customer service I’ve ever experienced! Bought my girls the wrong size twice! And I got calls both times to reassure myself of measuring and exchanging my items was no trouble whatsoever without... See more
Company replied
I ordered the mudventure coat to save my sanity. With the constant wet weather and my mud loving poodle, walks were becoming increasing stressful due to the clean up involved afterwards. Now thanks to... See more
Company replied
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easily available on the phone. Staff were all friendly, knowledgeable and particularly good at giving practical advice.

Reply from Hurttaonline UK
I ordered the mudventure coat to save my sanity. With the constant wet weather and my mud loving poodle, walks were becoming increasing stressful due to the clean up involved afterwards. Now thanks to this coat my standard Poodle Tiana is kept dry and clean. This coat fits amazingly and you are able to adjust the fit pretty much everywhere quickly. Company were great to deal with responding to my email about sizing quickly and the coat was delivered promptly. Would highly recommend!

Reply from Hurttaonline UK
Expert very friendly helpful advice and prompt delivery …. Very impressed!

Reply from Hurttaonline UK
Ordered the harness online after using their measuring instructions. No issues at all. Dispatch and delivery very efficient. The harness is possibly on the big size as our lab was in between sizes but it has been used daily since receiving and is a good robust harness.

Reply from Hurttaonline UK
I’ve previously ordered harnesses, collar and lead from Hurtta and been really impressed with how well made and comfortable they are. After welcoming a new rescue dog to our family I purchased the same again. I find having two harnesses per dog really works well in winter so you’re not having to put a wet harness on. The leads are a great length with a padded hand loop. Delivery was very quick.

Reply from Hurttaonline UK
We had a very pleasant experience buying from Hurttaonline UK. Fantastic friendly and reliable service. The coats we have purchased are of outstanding quality and well described on their website. The delivery was very prompt. Highly recommend!

Reply from Hurttaonline UK
A well made and designed active dog harness. Absolutely perfect for Parkour training. It allows movement and doesn’t slip, important during exercises that need a good fit and safety.

Reply from Hurttaonline UK
Coat arrived promptly but unfortunately I had ordered the wrong size. I emailed that I wanted to exchange and within an hour they phoned me and sorted everything out and confirmed by email.

Reply from Hurttaonline UK
I ordered a new coat for my springer spaniel. The video guide took the uncertainty out of measuring and choosing the correct size. The coat arrived today and it fits well. My dog is pleased and so am I. The repair patches I ordered arrived in the same environmentally friendly packaging, so I will also be able to repair the tear in her old Hurtta coat and keep it going a bit longer.

Reply from Hurttaonline UK
Excellent product with clear sizing advice and options with Hurtta. Delivered promptly as promised.

Reply from Hurttaonline UK
Placed an order & the item arrived 2 days later despite postal strikes 👍 quality item packed well …. Just tried the monsoon coat out tonight & very impressed 👍🐶💙 …. Helpful paperwork included in the parcel …. Thank you 🥰

Reply from Hurttaonline UK
I actually found a much better price for the hardness I bought for my dog from the company than in Amazon. Although they use Royal Mail for delivering their products, the hardness arrived faster than expected. It only took three days from the moment I purchased the item to the time it arrived. Keep up the good work!

Reply from Hurttaonline UK
Great company, that answered my questions promptly and delivered the good quality items that I ordered quickly.
I am delighted with the Monsoon dog coat, that is a great fit on my short-haired border collie, and the gilet (for me) is brilliant; it seems robust and has plenty of useful pockets, and looks good too.
An all round good experience.

Reply from Hurttaonline UK
My order was very quick delivery I love the Hurtta Extreme overall

Reply from Hurttaonline UK
Easy to order, delivery came quite soon despite the many delivery strikes taking place.

Reply from Hurttaonline UK
I needed to exchange an item. Karen was very helpful and friendly.

Reply from Hurttaonline UK
They have a great customer service and their respond time is very quick. Their team helped me to change the item before shipment and processed my return very quickly (on the day of receipt). The reason for return was that the coat did not fit well. I kept another item I ordered. They have great products and wonderful customer service. Thank you!

Reply from Hurttaonline UK
Was despatched on time but they chose to use Royal Mail knowing that they were about to strike for 2 days. I needed the replacement so it would have been better had they chosen another courier not affected by the strike.

Reply from Hurttaonline UK
The Hurtta brand is one we have found to be durable and well designed. The online store had a good range of items, including those we had not seen in store. Service was good and the 2 dog leads promptly dispatched. Very happy with them.

Reply from Hurttaonline UK

Reply from Hurttaonline UK
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.