Hurttaonline UK Reviews 

508
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought our second monsoon dog coat, so now both our golden retrievers have one. Ordering extremely easy, price excellent, delivery only slightly delayed by post strike. Coats themselves are superb, ke... See more

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Rated 5 out of 5 stars

This is how it should be done. Friendly pre-sales advice (followed up with a phone call). Great (environmentally friendly and reusable) packaging. Clear returns policy (I'd ordered a si... See more

Company replied

Rated 5 out of 5 stars

BEST customer service I’ve ever experienced! Bought my girls the wrong size twice! And I got calls both times to reassure myself of measuring and exchanging my items was no trouble whatsoever without... See more

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Rated 5 out of 5 stars

I ordered the mudventure coat to save my sanity. With the constant wet weather and my mud loving poodle, walks were becoming increasing stressful due to the clean up involved afterwards. Now thanks to... See more

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4.7

Excellent

TrustScore 4.5 out of 5

508 reviews

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4.7

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(508)

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Rated 5 out of 5 stars

Easily available on the phone

Easily available on the phone. Staff were all friendly, knowledgeable and particularly good at giving practical advice.

January 9, 2023
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Reply from Hurttaonline UK

Hi Roger,
Thanks for leaving a review. We feel it is important that we are available on the phone to chat if needed, maybe old fashioned now but we still love to talk! Glad we could help you.
Kind regards
#TeamHurttaOnlineUK

Rated 5 out of 5 stars

Mudventre Coat in Peacock

I ordered the mudventure coat to save my sanity. With the constant wet weather and my mud loving poodle, walks were becoming increasing stressful due to the clean up involved afterwards. Now thanks to this coat my standard Poodle Tiana is kept dry and clean. This coat fits amazingly and you are able to adjust the fit pretty much everywhere quickly. Company were great to deal with responding to my email about sizing quickly and the coat was delivered promptly. Would highly recommend!

January 4, 2023
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Reply from Hurttaonline UK

Hi Chelsea,
Great to hear that the Mudventure is doing what's needed. We hear this so many times about this suit, it really is a game changer for those dogs that are difficult to clean but like to search out all the mud on walks! Happy walking.
Kind regards
#TeamHurttaOnlineUK

Rated 5 out of 5 stars

Great no pull harness

Ordered the harness online after using their measuring instructions. No issues at all. Dispatch and delivery very efficient. The harness is possibly on the big size as our lab was in between sizes but it has been used daily since receiving and is a good robust harness.

January 11, 2023
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Reply from Hurttaonline UK

Hi there,
Thank you so much for leaving a review. We're delighted to hear your lab is enjoying wearing it's new harness. Happy walking!
Kind regards
#TeamHurttaOnlineUK

Rated 5 out of 5 stars

Fantastic products.

I’ve previously ordered harnesses, collar and lead from Hurtta and been really impressed with how well made and comfortable they are. After welcoming a new rescue dog to our family I purchased the same again. I find having two harnesses per dog really works well in winter so you’re not having to put a wet harness on. The leads are a great length with a padded hand loop. Delivery was very quick.

January 11, 2023
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Reply from Hurttaonline UK

Hi Ellie,
thank you so much for your review. I hope the new addition to the family is settling in well :)
Kind regards
#TeamHurttaOnlineUK

Rated 5 out of 5 stars

Excellent Products and Services

We had a very pleasant experience buying from Hurttaonline UK. Fantastic friendly and reliable service. The coats we have purchased are of outstanding quality and well described on their website. The delivery was very prompt. Highly recommend!

January 6, 2023
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Reply from Hurttaonline UK

Hi Elena,

Thank for your writing such a lovely review and we're very happy you enjoyed your shopping experience with us. Happy dog walking!

Kind regards
#TeamHurttaOnline UK

Rated 5 out of 5 stars

Well made and designed, active dog…

A well made and designed active dog harness. Absolutely perfect for Parkour training. It allows movement and doesn’t slip, important during exercises that need a good fit and safety.

January 7, 2023
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Reply from Hurttaonline UK

Dear Catharine,

Thank you for writing a review and we're delighted you are pleased with your harness. Happy dog walking!

Kind regards
#TeamHurttaOnline UK

Rated 5 out of 5 stars

Great customer service and product

Coat arrived promptly but unfortunately I had ordered the wrong size. I emailed that I wanted to exchange and within an hour they phoned me and sorted everything out and confirmed by email.

January 6, 2023
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Reply from Hurttaonline UK

Hi Adrienne,

Thanks for the review. Making exchanges as simple as possible is very important to us and we also love an old fashioned phone call at HurttaOnline - it's good to talk!

Kind regards
#TeamHurttaOnline UK

Rated 5 out of 5 stars

Great coat and repair patches too!

I ordered a new coat for my springer spaniel. The video guide took the uncertainty out of measuring and choosing the correct size. The coat arrived today and it fits well. My dog is pleased and so am I. The repair patches I ordered arrived in the same environmentally friendly packaging, so I will also be able to repair the tear in her old Hurtta coat and keep it going a bit longer.

January 5, 2023
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Reply from Hurttaonline UK

Hi Sally,

Thank you for taking the time to write a review. That's good to hear that the video guide was helpful and also that you appreciated our ECO friendly packaging. The repair kits are great too aren't they! Happy dog walking!

Kind regards
#TeamHurttaOnline UK

Rated 5 out of 5 stars

Hurtta Extreme

Excellent product with clear sizing advice and options with Hurtta. Delivered promptly as promised.

December 31, 2022
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Reply from Hurttaonline UK

Hi Martin,

Delighted all went well with your order and thank you for taking the time to write a review.

Kind regards
#TeamHurttaOnline UK

Rated 5 out of 5 stars

Placed an order & the item arrived 2…

Placed an order & the item arrived 2 days later despite postal strikes 👍 quality item packed well …. Just tried the monsoon coat out tonight & very impressed 👍🐶💙 …. Helpful paperwork included in the parcel …. Thank you 🥰

December 31, 2022
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Reply from Hurttaonline UK

Hi Jacqueline,

Thanks for the review and glad you are happy with your purchase and also that you appreciated our eco friendly packaging. Happy dog walking!

Kind regards
#TeamHurttaOnline UK

Rated 5 out of 5 stars

I actually found a much better price…

I actually found a much better price for the hardness I bought for my dog from the company than in Amazon. Although they use Royal Mail for delivering their products, the hardness arrived faster than expected. It only took three days from the moment I purchased the item to the time it arrived. Keep up the good work!

December 30, 2022
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Reply from Hurttaonline UK

Hi Manuel,

Thank you for writing a review and we're delighted you are happy with your experience of shopping with us at Hurttaonline.co.uk

Kind regards
#TeamHurttaOnline UK

Rated 5 out of 5 stars

Great company, quality products

Great company, that answered my questions promptly and delivered the good quality items that I ordered quickly.
I am delighted with the Monsoon dog coat, that is a great fit on my short-haired border collie, and the gilet (for me) is brilliant; it seems robust and has plenty of useful pockets, and looks good too.
An all round good experience.

December 28, 2022
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Reply from Hurttaonline UK

Hi Anne,

That's fabulous to hear! Thank you for taking the time to write your review.

Kind regards
#TeamHurttaOnline UK

Rated 5 out of 5 stars

My order was very quick delivery I love…

My order was very quick delivery I love the Hurtta Extreme overall

December 31, 2022
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Reply from Hurttaonline UK

Hi Leah,

Thank you for writing a review. The Extreme Overall is a cracking product isn't it! Glad you like it.

Kind regards
#TeamHurttaOnline UK

Rated 5 out of 5 stars

Easy to order

Easy to order, delivery came quite soon despite the many delivery strikes taking place.

November 28, 2022
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Reply from Hurttaonline UK

Hi Luke,
Thank you for taking the time to write a review. It's been a tricky time with the delivery strikes so I'm pleased your order arrived promptly.
Kind regards
#TeamHurttaOnline UK

Rated 5 out of 5 stars

I needed to exchange an item

I needed to exchange an item. Karen was very helpful and friendly.

December 12, 2022
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Reply from Hurttaonline UK

Hi there,
Thank you for taking the time to write a review. I will pass your comments on to Karen, it's always nice to be appreciated :)
Kind regards
HurttaOnline UK team :)

Rated 5 out of 5 stars

Great customer service, fast delivery and returns

They have a great customer service and their respond time is very quick. Their team helped me to change the item before shipment and processed my return very quickly (on the day of receipt). The reason for return was that the coat did not fit well. I kept another item I ordered. They have great products and wonderful customer service. Thank you!

November 30, 2022
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Reply from Hurttaonline UK

Hi there,
Thank you for such a lovely review and we're so pleased our customer service got things right for you. Happy dog walking!
Kind regards
HurttaOnline UK team :)

Rated 4 out of 5 stars

Was despatched on time but they chose…

Was despatched on time but they chose to use Royal Mail knowing that they were about to strike for 2 days. I needed the replacement so it would have been better had they chosen another courier not affected by the strike.

December 1, 2022
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Reply from Hurttaonline UK

Hi Heather,
Thank you for taking the time to write a review. We feel your frustration with the postal strikes. We did look at possibly changing our courier at the start of the strikes, but it's a big job and costly to do so as all our systems and label printers are integrated with Royal Mail. We've decided to stay with Royal Mail for now and will review this in the new year if the strikes are to continue.
Kind regards
HurttaOnline UK team :)

Rated 5 out of 5 stars

Good quality brand and good service

The Hurtta brand is one we have found to be durable and well designed. The online store had a good range of items, including those we had not seen in store. Service was good and the 2 dog leads promptly dispatched. Very happy with them.

December 9, 2022
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Reply from Hurttaonline UK

Dear David,
Thank you for taking the time to write a review and I'm pleased you are happy with your dogs leads. Happy walking!
Kind regards
HurttaOnline UK team :)

Rated 5 out of 5 stars

Dog coats

Easy guide for measuring. Product arrived quickly. Excellent quality.

December 9, 2022
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Reply from Hurttaonline UK

Dear Martin,
Thank you for taking the time to write us a review. Glad you are pleased with your purchase.
Kind regards
HurttaOnline UK team :)

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