Hurttaonline UK Reviews 

508
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought our second monsoon dog coat, so now both our golden retrievers have one. Ordering extremely easy, price excellent, delivery only slightly delayed by post strike. Coats themselves are superb, ke... See more

Company replied

Rated 5 out of 5 stars

This is how it should be done. Friendly pre-sales advice (followed up with a phone call). Great (environmentally friendly and reusable) packaging. Clear returns policy (I'd ordered a si... See more

Company replied

Rated 5 out of 5 stars

BEST customer service I’ve ever experienced! Bought my girls the wrong size twice! And I got calls both times to reassure myself of measuring and exchanging my items was no trouble whatsoever without... See more

Company replied

Rated 5 out of 5 stars

I ordered the mudventure coat to save my sanity. With the constant wet weather and my mud loving poodle, walks were becoming increasing stressful due to the clean up involved afterwards. Now thanks to... See more

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4.7

Excellent

TrustScore 4.5 out of 5

508 reviews

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4.7

All reviews

(508)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Product is brilliant

Product is brilliant - delivery good. Would use again

March 6, 2023
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Reply from Hurttaonline UK

Hi Angela,
Thank you for taking the time to write a review. We look forward to welcoming you back in the future.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Excellent Service

Very easy website to navigate and order. Delivery in only 2 working days from placing order for a new dog harness. Not cheap but the quality in materials used is immediately evident and well worth the price. First time using this company but would have no hesitation in ordering from them again.

March 3, 2023
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Reply from Hurttaonline UK

Hi Peter,
Thank you for taking the time to write a review. We agree, Hurtta products are great quality! :) We look forward to looking after you again in the future.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Extremely helpful on the phone and…

Extremely helpful on the phone and goods arrived quickly

March 3, 2023
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Reply from Hurttaonline UK

Hi Mrs Yaxley,
Thank you for leaving a review. We are always happy to chat on the phone! Glad your order arrived safely.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Extreme Warmer

Fantastic coat!!!

March 2, 2023
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Reply from Hurttaonline UK

Hi Lydia,
Thank you for the review. Glad you're happy with your new coat!
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Quick delivery. Great products.

Quick delivery and nice packaged.
Really good quality product. Very impressed by the lead and weekend warrior harness.

February 27, 2023
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Reply from Hurttaonline UK

Hi Steve,
Thank you for taking the time to leave a review. We're delighted to hear you were happy with our service and the products you bought. We're pleased you appreciated our eco friendly packaging too! :)
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Quick and easy to use

Quick and easy to use. Delivery prompt. Excellent product.

February 27, 2023
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Reply from Hurttaonline UK

Hi Rachel,
Thank you for leaving a review. We're glad to hear you were happy with our service and your product.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Always very helpful with sizing and…

Always very helpful with sizing and post out other sizes super quickly (despite my best attempts measuring I needed a different size)

February 27, 2023
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Reply from Hurttaonline UK

Hi Beth,
Thank you for taking the time to write a review. We always try to get the sizing right first time but sometimes customers do need to exchange so we do try and keep it as simple and quick as possible.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Lovely soft collar which is very hard…

Lovely soft collar which is very hard to find! Perfect fit. Nice colour but would have preferred to be able to buy pink. Hurtta products always good quality.

February 23, 2023
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Reply from Hurttaonline UK

Hi Valerie,
Thank you for taking the time to leave a review. We're glad you are happy with your collar.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Top Notch

Quality looks great, communication was good, overall fantastic experience.

February 23, 2023
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Reply from Hurttaonline UK

Hi Chris,
Thanks for leaving a review. We're delighted to hear we got things right for you.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

This is not my first purchase

This is not my first purchase of a Hurtta Monsoon Cape .I have 2 from a previous purchase and love them and I can say I have many friends who own Berneses Mt Dogs and I would say I’ve had at least 50/60 friends who have purchased these in America and the U.K. what I love about them is they are light and can be thrown in to the washing machine left to dry and after 4 yrs still very waterproof and in excellent condition .I recently purchased a new one as my puppy has grown and needed the bigger size and impressed to receive a phone call checking I have the correct size .I would highly recommend this for all dogs but especially for a big breed who does not need a thick coated coat 👍

February 21, 2023
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Reply from Hurttaonline UK

Hi Margaret,
Thank you for taking the time to leave a detailed review. We agree, the Monsoon is an excellent coat for the super big dogs! Keeping a big dog dry makes things so much easier after a wet soggy walk.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Good quality collar

February 16, 2023
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Reply from Hurttaonline UK

Hi Janet,
Thanks for leaving a review and we're pleased to hear you were happy with our service and the product.
Kind regards
#TeamHurttaOnline

Rated 3 out of 5 stars

Hurtta Weekend Warrior collar

I bought the Hurtta Weekend Warrior Collar in Neon Lemon. The product is well made but it falls short of the purpose I bought it for. I have a black standard coat GSD and I wanted a collar that would be very visible to cars at all times just in case she were every to run into the road. I live rurally and she loves to chase things if she gets the chance. However this collar is not wide enough to be visible over her hair. The padded part needs to be another 3cm wider to be seen clearly even though she is short haired. Continuous hi-viz reflective material would also be sensible.

November 24, 2022
Unprompted review
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Reply from Hurttaonline UK

Hi Karen,
Thank you for taking the time to leave your feedback. I'll pass on your observations to Hurtta themselves in Finland.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Excellent service

Excellent service, superb product

February 2, 2023
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Reply from Hurttaonline UK

Hi Keith,
Thank you for leaving your review. Delighted to hear we got things right.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

This is how it should be done

This is how it should be done.

Friendly pre-sales advice (followed up with a phone call).

Great (environmentally friendly and reusable) packaging.

Clear returns policy (I'd ordered a size slightly too large).

Fast dispatch of the replacement (smaller size).

The coat itself is great, but the customer service was exemplary.

February 1, 2023
Unprompted review
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Reply from Hurttaonline UK

Hi Alex,
Aww thanks for leaving such a lovely review. We really do try to get things right for our customers. We really feel strongly about the issues you raised, being contactable on a phone (that seems so old fashioned now!), being as environmentally friendly as we can and making returns as simple as possible (lives are busy, we don't need obstacles in the way to return something).
Happy dog walking!
Kind regards
#TeamHurttaOnlineUK

Rated 5 out of 5 stars

Fast delivery, great overall coat

Fast delivery, trackable and a great item.
The coat is great for my Italian greyhound who it can be tricky to fit. It offers all over coverage for very cold days. I thought it might be hard to get the coat on and off due to her long legs but it was ok following the way it was done on the video, the side zipper is really clever and she was very happy in it. We got it off ok doing it all in reverse & with practice it will become easier. It’s a well thought out item that is very well made for the worst of the British weather.
I got it because I was so pleased with the hurrta extreme coat. I am delighted with the overall version.

February 4, 2023
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Reply from Hurttaonline UK

Hi there,
I'm so pleased that the Extreme Overall is a good fit on your Italian Greyhound. It really is an excellent coat, one of our exclusive items to us here at HurttaOnline in the UK. As you say, with practice you do get quicker and putting on and taking off the overalls. Thank you for leaving such a detailed review :)
Kind regards
#TeamHurttaOnlineUK

Rated 5 out of 5 stars

Good website

Good website. Product arrived on time

February 3, 2023
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Reply from Hurttaonline UK

Hi Debbie,
Thanks for the review. We're glad you enjoyed our website and that delivery was good.
Kind regards
#TeamHurttaOnlineUK

Rated 5 out of 5 stars

Fantastic dog coat the best this is my…

Fantastic dog coat the best this is my second coat for different dog looks very smart 🐶

February 5, 2023
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Reply from Hurttaonline UK

Hi Beverley,
Thank you for your review. We are delighted you have been pleased with your purchase of another Hurtta Dog Coat :)
Kind regards
#TeamHurttaOnlineUK

Rated 5 out of 5 stars

Fantastic dog coat and service

I purchased a dog coat from this company having seen them on Instagram, the coat itself is top quality and looks beautiful, and the company were very helpful when I contacted them regarding sizing. They delivered promptly and the packaging they use is all recyclable. Excellent experience all round.

January 27, 2023
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Reply from Hurttaonline UK

Hi Melanie,
Thank you for your reivew. Delighted to hear you are enjoying your dogs new coat and also that you appreciated our recyclable packaging.
Kind regards
#TeamHurttaOnlineUK

Rated 5 out of 5 stars

Brilliant service

Brilliant service, very efficient and helpful.

January 27, 2023
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Reply from Hurttaonline UK

Hi Lorraine,
Thank you for taking the time to leave a review. We are glad you were happy with our service.
Kind regards
#TeamHurttaOnlineUK

Rated 5 out of 5 stars

Great!!

Great products we’ve put in 2 orders so far for our pup, delivery was super quick and everything arrived within a week

Everything is really high quality too & she looks great with her kit

January 9, 2023
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Reply from Hurttaonline UK

Hi Kayleigh,
Thanks for the review. We are delighted to hear that you are happy with your products for your dog.
Kind regards
#TeamHurttaOnlineUK

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