Hurttaonline UK Reviews 

508
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought our second monsoon dog coat, so now both our golden retrievers have one. Ordering extremely easy, price excellent, delivery only slightly delayed by post strike. Coats themselves are superb, ke... See more

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Rated 5 out of 5 stars

This is how it should be done. Friendly pre-sales advice (followed up with a phone call). Great (environmentally friendly and reusable) packaging. Clear returns policy (I'd ordered a si... See more

Company replied

Rated 5 out of 5 stars

BEST customer service I’ve ever experienced! Bought my girls the wrong size twice! And I got calls both times to reassure myself of measuring and exchanging my items was no trouble whatsoever without... See more

Company replied

Rated 5 out of 5 stars

I ordered the mudventure coat to save my sanity. With the constant wet weather and my mud loving poodle, walks were becoming increasing stressful due to the clean up involved afterwards. Now thanks to... See more

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4.7

Excellent

TrustScore 4.5 out of 5

508 reviews

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4.7

All reviews

(508)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product

Excellent product, excellent service and delivery. Thank you

April 11, 2023
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Reply from Hurttaonline UK

Hi Andie,
Thanks for your lovely review.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Waterproof dog coat. This is the 2nd coat we have obtained…

This is the 2nd coat we have obtained for Bella our cockerpoo from Hurtta and again we are delighted with our purchase it fits well and keeps her dry 👍
I Would recommend buying from Hurtta.

March 13, 2023
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Reply from Hurttaonline UK

Hi Joan,
Thanks for the lovely review and I'm delighted you are loving your dog coat.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

brilliant service

brilliant service . prompt delivery arrived in stated time frame. will defiantly use again. product is excellent and my pup looks fab while being safe and secure.

March 28, 2023
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Reply from Hurttaonline UK

Hi Michelle,
Thank you for your lovely review. I'm delighted you are happy with your purchase.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Three great value dog coats - Excellent Customer services

Three great value dog coats. I had got the measurements wrong and before they sent them out they rang to check, found out I have ordered the wrong sizes - amazing customer services, nothing too much trouble. Will be buying from this team again.

Thank you

April 2, 2023
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Reply from Hurttaonline UK

Hi Richard,
Thank you so much for taking the time to leave a review and I'm pleased we got the sizing right.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

BEST JACKET, 100% SERVICE!!!

BEST customer service I’ve ever experienced! Bought my girls the wrong size twice! And I got calls both times to reassure myself of measuring and exchanging my items was no trouble whatsoever without even contacting HURTTA! My dogs love there new waterproof jackets and they are excellent for our Scottish weather! Well done HURTTA! 😊

March 31, 2023
Unprompted review
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Reply from Hurttaonline UK

Hi Nicola,
Thank you so much so such a glowing review! We really appreciate your comments.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Really good service

Really good service. Purchased the wrong size but really efficient return and exchange. The product itself is great and really adjustable to get that perfect fit.

March 24, 2023
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Reply from Hurttaonline UK

Dear Chris,
Thank you for your review. We are glad that you enjoyed shopping with us and that you are enjoying your purchase.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Excellent

Excellent! Swift delivery of a quality dog overall for Lottie the Cavachon!

March 13, 2023
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Reply from Hurttaonline UK

Dear Shaun,
Thank you for taking the time to write a review. We hope Lottie is enjoying staying dry and toasty whilst out in the British weather!
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Quality products & excellent customer service

Quality products, hard wearing and look great.

Excellent customer service from Hurtta👍

March 13, 2023
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Reply from Hurttaonline UK

Der SMW,
Thank you for taking the time to write a review. We delighted you have appreciated both our products and our service.
Happy dog walking!
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

We needed a coat for our little rescue…

We needed a coat for our little rescue collie, Poppy, who is tiny, we know Hurrta are a good brand, our other dog has had his coat for 10 years and it still keeps him dry and warm, he loves it. The website was easy to use and gave good descriptions of the coats available. We did phone to check we had the right size coat for our little dink. The lady I spoke to was amazing, very helpful and patient and reassured us that we had selected the right size. Couldn't order over the phone, had to use the website which was ok, but I nearly ordered 2 coats as I couldn't see that I had anything in the 'cart' until I got to the point I wanted to pay. The coat arrived in very sensible, recyclable packaging within 48 hours of my placing the order. The coat is a little too big, but hopefully Poppy will grow into it. She is a nervous dog, but was happy to wear her coat and it kept her dry and warm in the Welsh hills this week. The coat is easy to adjust and a beautiful colour as well. We ordered an Monsoon coat in rosehip, perfect.

March 16, 2023
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Reply from Hurttaonline UK

Dear Fiona,
Thank you so much for leaving such detailed feedback. We have taken onboard your comments about the Cart and we are looking to amend this soon. We are also pleased to hear you appreciated our ECO packaging.
Hopefully Poppy is enjoying running around in the Welsh hills whilst remaining toasty and dry.
Kind regards
#TeamHurttaOnline

Rated 4 out of 5 stars

5 stars if only free return policy

I’ve have bought Hurtta dog products for a number of years now and I find the quality and durability fantastic.
I have only given 4 stars due to the fact that a dog harness I recently bought was too small and I had to pay for it to be returned.
Come on Hurtta, free return policy is usually standard these days.
Would recommend Hurtta products ⭐️⭐️⭐️⭐️⭐️ .

March 11, 2023
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Reply from Hurttaonline UK

Dear Peaky,
Thank you for taking the time to write a review. We're delighted you are happy with your Hurtta products :)
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Good company.

Excellent service, no complaints. Delivered quickly.

March 4, 2023
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Reply from Hurttaonline UK

Dear Linda,
Thank you for taking the time to write a review. We're glad to hear we got things right with our service and that your parcel arrived quickly.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Fantastic jacket

We had found it very difficult to get a well-fitting jacket that was warm yet durable to allow my rescue greyhound to run. This jacket ticked ALL the boxes.

I will certainly be recommending Hurtta to the rescue greyhound groups.

March 16, 2023
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Reply from Hurttaonline UK

Dear Paula,
Thank you for taking the time to write a review. It's great to hear that your Hurtta coat is such a great fit for your lovely Greyhound. Thank you for recommending us to your fellow Greyhound owners.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Super speedy arrival

Super speedy arrival . Amazing coats best I’ve ever bought

March 16, 2023
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Reply from Hurttaonline UK

Dear Julie,
Thank you for taking the time to write a review. We're delighted your order arrived super quick and that you are happy with the coats :)
Kind regards
#TeamHurttaOnline

Rated 1 out of 5 stars

The coat has not yet arrived after 5…

The coat has not yet arrived after 5 days of paying for a 48hr delivery with no tracking of the shipment by Royal Mail.

March 13, 2023
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Reply from Hurttaonline UK

Hi Ian,
Thank you for taking the time to write a review. We can only apologise that Royal Mail failed to delivery within 48hrs and that the order dispatched by us on the 8th didn't arrive until the 15th. Whilst we do find Royal Mail pretty good with keeping to their delivery times, there is always the occasional exception to the rule and unfortunately it was your parcel on this occasion. Please accept our apologies for this delay. We hope that you are enjoying using the coat now it has arrived safely.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Easy to use website fast delivery and…

Easy to use website fast delivery and great products Harness fits like a glove 😊

February 28, 2023
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Reply from Hurttaonline UK

Hi Jacqueline,
Thank you for taking the time to write a review. Delighted to hear you are happy with your harness.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Great harness

Great harness.
Fits beautifully and looks comfortable.

February 28, 2023
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Reply from Hurttaonline UK

Hi Catherine,
Thank you for leaving a review. We're delighted to hear the harness looks great and comfy on your dog.
Kind regards
#TeamHurttaOnline

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