Hurttaonline UK Reviews 

508
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought our second monsoon dog coat, so now both our golden retrievers have one. Ordering extremely easy, price excellent, delivery only slightly delayed by post strike. Coats themselves are superb, ke... See more

Company replied

Rated 5 out of 5 stars

This is how it should be done. Friendly pre-sales advice (followed up with a phone call). Great (environmentally friendly and reusable) packaging. Clear returns policy (I'd ordered a si... See more

Company replied

Rated 5 out of 5 stars

BEST customer service I’ve ever experienced! Bought my girls the wrong size twice! And I got calls both times to reassure myself of measuring and exchanging my items was no trouble whatsoever without... See more

Company replied

Rated 5 out of 5 stars

I ordered the mudventure coat to save my sanity. With the constant wet weather and my mud loving poodle, walks were becoming increasing stressful due to the clean up involved afterwards. Now thanks to... See more

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4.7

Excellent

TrustScore 4.5 out of 5

508 reviews

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4.7

All reviews

(508)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery, lovely quality and fit

June 5, 2023
Hurttaonline UK logo

Reply from Hurttaonline UK

Hi Christine,
Thanks for taking the time to leave us a 5* review, it's very much appreciated.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Great item

Great item, on time deliver

June 4, 2023
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Reply from Hurttaonline UK

Hi Heather,
Thanks for taking the time to leave us a 5* review, it's very much appreciated.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Great products and delivery was…

Great products and delivery was excellent

May 30, 2023
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Reply from Hurttaonline UK

Hi Brian,
Thank you for leaving a review. We're pleased you are happy with your products and the delivery.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

So pleased with my Heidi's cooling…

So pleased with my Heidi's cooling wrap, My girl is arthritic and i worried about her feeling damp. Not at all, this kept her cool and dry. colour carnation, lovely pink.

May 21, 2023
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Reply from Hurttaonline UK

Hi Bonnie,
Thank you for leaving a review and I'm glad to hear your cooling wrap is doing the trick in this very warm spell of weather we are having.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

2 experiences

2 experiences, qualities items, delivery was a lot swifter second time around. Would recommend to friends & family.

May 3, 2023
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Reply from Hurttaonline UK

Hi Emma,
Thanks for taking the time to leave a review. I'm glad we improved on our delivery time too. Hope to see you again soon.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Amazing products

Amazing products, really good quality. Delivery very quick. Can’t recommend enough.

May 9, 2023
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Reply from Hurttaonline UK

Hi Lucy,
Thanks for leaving such a lovely review. We hope to see you again soon.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Great product

Great product. Kept in touch throughout the order and delivery process. Right fit for my dog. Looks excellent on her.

May 7, 2023
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Reply from Hurttaonline UK

Hi Sue,
Thank you for your lovely review. We're delighted your dog looks great in her Hurtta gear.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service. Also visited sister business "Podgy Paws" again very knowledgeable staff and keen to help.

May 2, 2023
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Reply from Hurttaonline UK

Hi there,
Thank you for your lovely review. We are delighted you have been happy with both our service at HurttaOnline and also at our sister business Podgy Paws. We hop to see you again soon.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

What a lovely small business!

What a lovely small business, could not be happier with the harness or the delivery. The business communicated with me about dispatch and really couldn’t ask anymore! Will definitely order again from them and their sister company Podgy Paws

May 1, 2023
Unprompted review
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Reply from Hurttaonline UK

Hi Katie,
Aww thank you for such a lovely review. We love to hear it that we've got things right.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Non Pull Venture Harnesss

Fast delivery - excellent customer service, actually stopped my Labradoodle from pulling!

April 20, 2023
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Reply from Hurttaonline UK

Hi Patricia,
Thank for the great review and it's great to hear your Non-Pull harness is doing the trick.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Skye's new harness arrived promptly and…

Skye's new harness arrived promptly and fits perfectly, and I love the handle for a 'quick grab' 😉

April 27, 2023
Unprompted review
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Reply from Hurttaonline UK

Hi Lynn,
Thank you for your review. I'm delighted you are enjoying using your dogs new harness.
Kind regards
#TeamHurttaOnline

Rated 4 out of 5 stars

The coat is first class

The coat is first class . I have given 4 stars because the measurements chart is incorrect. l would advise to ring before you order. Which will save you the cost of extra postage money and the inconvenience

April 16, 2023
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Reply from Hurttaonline UK

Hi David,
Thank you for leaving a review. I'm sorry you found the measurement chart unhelpful. It can be tricky sometimes as there's so many variables with different breeds of dogs. We are always happy to receive feedback and regularly look at things such as the measurement charts to find ways to improve them.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Weekend warrior harness

Harness delivered on time , great looking and fitting product

April 16, 2023
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Reply from Hurttaonline UK

Hi James,
Thank you for taking the time to leave a review. I'm glad to hear you are enjoying your Hurtta harness.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Couldn’t be happier!

Lovely service and great harness. Helpful sizing info, nice packaging and good communications throughout. A perfect combo of quality and kindness, would highly recommend!! Many thanks

April 2, 2023
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Reply from Hurttaonline UK

Hi Julia,
Thank you for such a lovely review. We do try hard to get things right so it always makes our day to hear to receive such a lovely review.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Helpful Customer service

Helpful Customer service. Prompt delivery

April 11, 2023
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Reply from Hurttaonline UK

Hi Roland,
Thank you for your review. We hope to see you again soon.
Kind regards
#TeamHurttaOnline

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