Hurttaonline UK Reviews 

508
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought our second monsoon dog coat, so now both our golden retrievers have one. Ordering extremely easy, price excellent, delivery only slightly delayed by post strike. Coats themselves are superb, ke... See more

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Rated 5 out of 5 stars

This is how it should be done. Friendly pre-sales advice (followed up with a phone call). Great (environmentally friendly and reusable) packaging. Clear returns policy (I'd ordered a si... See more

Company replied

Rated 5 out of 5 stars

BEST customer service I’ve ever experienced! Bought my girls the wrong size twice! And I got calls both times to reassure myself of measuring and exchanging my items was no trouble whatsoever without... See more

Company replied

Rated 5 out of 5 stars

I ordered the mudventure coat to save my sanity. With the constant wet weather and my mud loving poodle, walks were becoming increasing stressful due to the clean up involved afterwards. Now thanks to... See more

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4.7

Excellent

TrustScore 4.5 out of 5

508 reviews

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4.7

All reviews

(508)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service and wonderful coats for…

Amazing service and wonderful coats for my two Great Dane’s .

July 23, 2023
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Reply from Hurttaonline UK

Hi Steve,
So pleased to hear you are happy with your coats for your Great Danes. It's great seeing all shapes and sizes in the Hurtta range!
Happy dog walking.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

The coat sells itself for treks across…

The coat sells itself for treks across the moor off lead in poor weather.
However the sellers were very prompt and helpful with returns as I tried 3 sizes before settling.
Whilst my 10kg cockapoo measurements fell into the 45 cam it was the 40 providing the best fit.

July 19, 2023
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Reply from Hurttaonline UK

Hi Kelly,
Thank you for leaving a review. So pleased we got the size right in the end!
Happy dog walking.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Excellent harness

The harness fits our dog really well. Also lots of space around the armpit area so don’t have to worry about it rubbing your dog. No ‘faffing about’ putting the harness on literally two clicks and your away on walks.
Feels really secure and our dog seems very comfortable wear her harness.
Also delivery after we ordered was fast which was brilliant.
Would definitely buy again if we ever needed to.

July 16, 2023
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Reply from Hurttaonline UK

Hi Nick,
Thank you for leaving a review. Glad you are happy with your harness.
Happy dog walking!
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Excellent products

Very grateful for advice given by Hurtare sizing and that they bothered to ring to check details
Love Hurta products
My Rhodesian Ridgeback has all his products from Hurta
Fab brand

July 25, 2023
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Reply from Hurttaonline UK

Hi there,
Thank you for your review. We are always happy to offer advice where we can in the hope we get the sizing right first time.
Happy dog walking!
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Arrived when it was supposed to

Arrived when it was supposed to. Good quality product my Springer pup loves it

July 23, 2023
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Reply from Hurttaonline UK

Hi Lynne,
Glad all is well with your purchase. Thank you for leaving a review.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Easy to use website- help with sizing…

Easy to use website- help with sizing and getting right product. Kept updated on order prioress. Very good.

July 16, 2023
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Reply from Hurttaonline UK

Hi Amanda,
Thank you for leaving a review, we really do appreciate it.
Happy dog walking!
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

We have used HurttaOnline twice now

We have used HurttaOnline twice now, once for a harness and recently for a monsoon raincoat. Hurtta is worth every penny. It can't be beat on quality and fit, and really takes a beating from muddy active dogs while keeping them dry warm and safe. The company is great. Very efficient. Very fast. Highly recommend on all fronts.

July 23, 2023
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Reply from Hurttaonline UK

Hi Lucy,
Thank you for leaving such a wonderful review. I'm so pleased to hear you are happy shopping with us here at HurttaOnline.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Great personal service and quality products

I had to cancel my first order due to my Cocker Spaniel becoming seriously ill. My refund was instant. No questions asked. Once she started to recover I reordered and the items and they were shipped immediately, it even included a small bag of treats and a note inside to ask how Ruby (CS) was getting on. Fantastic service. I will buy from them again. Thank you.

July 23, 2023
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Reply from Hurttaonline UK

Hi Nigel,
Thank you for taking the time to write a review. We are so pleased to hear Ruby is on the mend, we thought about her and mentioned her often in the office. Give her a cuddle from us.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very helpful and friendly. Sent me some replacement buckles with the new harness after my fur baby chewed her new harness so I can get it repaired. Excellent service thank you.

July 17, 2023
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Reply from Hurttaonline UK

Hi Nik,
Aww naughty dog chewing buckles!! Glad we managed to get your harness back up and running!
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

High quality product - perfect for my reactive Rotti

My dog recently joined a residential training school program for his reactive behavior. The main trainer is an ex-military dog handler and he insisted that I purchase this harness. It’s high quality, looks and feels good and fits perfectly on my Rotti - he is comfortable but also easy to control with the front clip option.

July 16, 2023
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Reply from Hurttaonline UK

Hi there,
Thank you for your review, we really appreciate it. Hope all is going well with the training.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Really helpful…

Really helpful when I wanted to add something to my order, dispatched swiftly, great service, and delighted with the products,,thank you

July 10, 2023
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Reply from Hurttaonline UK

Hi Debs,
Thanks for taking the time to leave us such a lovely review, and thank you for choosing HurttaOnline.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Love this coat...

Love this coat.... our heeler stayed perfectly dry in torrential rain this morning

July 10, 2023
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Reply from Hurttaonline UK

Hi Sarah,
Thank you for taking the time to leave a review. I'm pleased to hear you are happy with your coat.
Happy dog walking!
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Speedy delivery of well-made item

Speedy delivery of well-made item. Cannot comment on effectiveness of cooling jacket as have not used yet.

July 2, 2023
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Reply from Hurttaonline UK

Hi Lesley,
Thank you for leaving a review, we really appreciate it.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Quick service and well-made article

Quick service and well-made article . Have yet to use so cannot comment on its success for keeping dogs cool.

June 27, 2023
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Reply from Hurttaonline UK

Hi Lesley,
Thank you for leaving a review, we really appreciate it.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Great Harness

We ordered the no pull harness, having a springer spaniel that loves to be free, this harness has been a god send. We love it, its easy to put on and he happy wearing it.

Fast delivery and great email contact with tracking information.

June 18, 2023
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Reply from Hurttaonline UK

Hi Hayley,
That's great to hear! Thank you for leaving a review.
Happy dog walking!
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Great service

Package delivered on time and kept informed of progress of order throughout

June 25, 2023
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Reply from Hurttaonline UK

Hi there,
Thank you for taking the time to leave a review and for choosing HurttaOnline.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

fast delivery and high quality

fast delivery and high quality. best no-pull harness we have found and the only one that has worked on our 5 year old springer

June 20, 2023
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Reply from Hurttaonline UK

Hi Ben,
Thank you for the review and I'm pleased to hear the No-Pull harness is doing the trick.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Hurtta harness…

Website easy to use Hurtta harness brilliant. Really well made and very good fit. Item sent out promptly and arrived well wrapped. Would definitely use this company again.

June 18, 2023
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Reply from Hurttaonline UK

Hi Alison,
Thank you for leaving us such a lovely review and thank you for choosing HurttaOnline.
Kind regards
#TeamHurttaOnline

Rated 5 out of 5 stars

Fab First Experience

Fab first experience with this website. I needed a cool coat for my 3.7kg Chihuhua and the item didn’t disappoint. Bit pricey but only the best quality is good enough for my Pets. It’s in Carnation Pink and fits with a tiny tad of slack.

June 13, 2023
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Reply from Hurttaonline UK

Hi Molly,
Thank you for leaving a review. I'm pleased you were happy with your cooling wrap.
Kind regards
#TeamHurttaOnline

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