Hurttaonline UK Reviews 

508
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought our second monsoon dog coat, so now both our golden retrievers have one. Ordering extremely easy, price excellent, delivery only slightly delayed by post strike. Coats themselves are superb, ke... See more

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Rated 5 out of 5 stars

This is how it should be done. Friendly pre-sales advice (followed up with a phone call). Great (environmentally friendly and reusable) packaging. Clear returns policy (I'd ordered a si... See more

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Rated 5 out of 5 stars

BEST customer service I’ve ever experienced! Bought my girls the wrong size twice! And I got calls both times to reassure myself of measuring and exchanging my items was no trouble whatsoever without... See more

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Rated 5 out of 5 stars

I ordered the mudventure coat to save my sanity. With the constant wet weather and my mud loving poodle, walks were becoming increasing stressful due to the clean up involved afterwards. Now thanks to... See more

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4.7

Excellent

TrustScore 4.5 out of 5

508 reviews

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4.7

All reviews

(508)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Super helpful staff, and amazing products as always. Really easy to return an item and get an exchange for the correct size. Lovely customer service as always.

December 1, 2023
Rated 5 out of 5 stars

Excellent customer service from Karen…

Excellent customer service from Karen at Podgy Paws (sister company to Hurtta). She was so easy to talk to and advised on how to measure my dogs for a perfect fit. I was unable to order two Monsoon waterproof dog coats in Blackberry online as they were out of stock. Karen duly ordered them for me, rang me as soon as she received them which was a couple of days later and posted them out to me straight away. No, fuss, no hassle and they fit my boys perfectly. Karen was extremely efficient, so helpful and provided first class customer service. The coats are absolutely fantastic. Thank you Karen.

November 29, 2023
Rated 5 out of 5 stars

Had a great experience buying my new…

Had a great experience buying my new dog coat. The team kept me informed about when it would come in and Chris kindly rang to get details. The coat is lovely and I can’t fault their customer experience. Thanks again!

November 28, 2023
Rated 5 out of 5 stars

Hurtta Expedition Parka

Top jacket, perfect fit, warm and waterproof. Had various Hurtta products over the last 13 years as the quality is great. Our dog does not like wearing any sort of clothing but seems to tolerate this coat which is a bonus. The beetroot colour is more pink but it looks really good on a white dog. The coat fits so well and looks so good and as she does not mind wearing it we have bought her another. Happy doggy days!

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great product and excellent customer…

Great product and excellent customer service. This coat had limited stock and the company e.mailed everyone expressing interest and made sure we received the stock. I love HURTTA dog coats - so comfortable for my dogs as the material is flexible enabling easier movement. Definitely recommend the product AND supplier.

November 28, 2023
Rated 4 out of 5 stars

Mudventure Overall Eco

A quality waterproof garment, I have only given 4 stars because it is not specifically designed for sighthounds so I have had to compromise a little for it to fit my Whippet (e.g. I am not happy with the neckline but it is OK). Also, if you are buying for a sighthound, usually the back length is the most important sizing but with this coat you need to take ALL the measurements into consideration. I had to order one size up and one size down as her back length was 'inbetween' and try them both ... the smaller one had the best fit all over, although still very generous so she just wears a fleece vest under it. However, returning the larger one was easy and the refund received very quickly so A1 customer service

November 6, 2023
Rated 5 out of 5 stars

perfect

Easy to use website, quick delivery and product is perfect. Harness fits well, easy to put on and lovely and soft.

November 1, 2023
Rated 5 out of 5 stars

monsoon jacket

Happy with our girls monsoon jacket. Size is perfect if measured correctly.
Speedy delivery, arrived just in time for this week's monsoon.

October 30, 2023

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