hygym.co.uk Reviews 

194
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Ordered pair of dumbells & only received one. Have tried contacting through email & no response. Phone number disconnects & Benjamin the chat bot does not answer. I’m assuming the company is no longer... See more

Rated 3 out of 5 stars

Purchased dumbbell set and rack which are great. Adjustable bench had 2 small pieces missing but contacted and sent next day delivery. Main gripe is the delivery service - cancelled twice then tur... See more

Rated 5 out of 5 stars

Ordered the Power Rack and from the outset they were upfront and honest about the delay in it being delivered. There were issues caused by the delivery company but Ben (HyGym customer service) was re... See more

Rated 1 out of 5 stars

As of writing this, I have just filed a complaint with my bank. I have tried countless times over the last three weeks to contact Hygym with no luck. I even turned up at their address in Swindon to... See more

Company details

  1. Fitness and Nutrition Service

Written by the company

Daniel and Shane started HyGYM from a single garage on a mission to help keep gyms open during the global pandemic and support mental health: originally providing PPE equipment for gyms.


Contact info

2.8

Average

TrustScore 3 out of 5

194 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.8

All reviews

(194)

3 reviews in the last 12 months

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Rated 4 out of 5 stars

Exceptional

So I bought a squat rack off these guys and I must say when it came I was more than happy with it. In my opinion it’s worth more that they sell it for. I’m quite picky when I get something and look for faults. The welds look strong and once up it’s solid as a rock. I’m so happy with it. The delivery time was longer than normal but with the current climate you expect that anyway. Shane one of the guys at HyGYM is an absolute top guy. Nothing was too much for him. I’m a nightmare wanting info about products before I buy and I always have loads of questions and he was more than happy to answer every question. He’s even messaged me and talked me through assembly. They company as a whole is a great one as far as I can comment. I’d recommend to anyone. I WILL be ordering again. Thanks guys I wish you all the luck in the world with your company. 🤪

January 9, 2021
Unprompted review
Rated 5 out of 5 stars

Well priced and great service!

I had been searching for dumbbells for while that are the weight I need and at a reasonable price and when I found these I had no hesitation in purchasing them. And communication with the company and delivery of my products was very quick!

January 8, 2021
Unprompted review
Rated 4 out of 5 stars

Communication fixed

Order placed on 17th November for a set of adjustable dumbbells. It is now 4th January, and I have not received any response to my emails, (23rd Dec & 2nd Jan)

UPDATED: Shane (founder) called and explained the challenges they have been having due to COVID, and delivered against the new timelines he gave me.

Great product aswell!

January 4, 2021
Unprompted review
Rated 5 out of 5 stars

customer service issue

Placed order on 6th December as an Xmas Gift for and instock item to be delivered on the 16th. It’s now the 22nd, I have called this company over and over with no answer. Emailed and received no response.

Update:Had a response shortly after leaving this review which at least is a positive way forward. I have been assured that goods will be shipped next week and that the issue has been logistical problems which I understand in the current climate. If goods arrive as promised then I will update rating.

Update: Just to let everyone know. Goods eventually arrived. After initial issues, had good communications and all issues were resolved.

December 22, 2020
Unprompted review
hygym.co.uk logo

Reply from hygym.co.uk

Hello John

Thanks for your message, hope you are well.
Can you please email in with your order number as I cannot find you anywhere on our system. Please let us know which product you ordered aswell, as we have estimated delivery dates on all products and if in stock the would have already been sent your order out.
Thanks
Shane
HyGYM

Rated 4 out of 5 stars

Ordered the Full rack and power bench…

Ordered the Full rack and power bench from Hygym.co.UK after researching I found hygym to be at the spec I wanted for the budget I had. I knew when ordering there was going to be a wait due to COVID and was given an estimate of 45 days for delivery before I placed my order. I was notified of a delay and offered a 5% discount. I’ve bought from major brands and had delays upto to a month with no gesture of goodwill, so FairPlay to hygym for that. In total it did take 53 days but it was to be expected and no doubt stock issue will get better when the pubs open again!

Building - I would recommend a decent socket and ratchet set as the spanners provided are abit gutless. Once built its solid, good welds, decent powder coated finish to the frame and coated in red colour way poly in the bash areas and bar supports, dip bars. Handles are abs, forged carabiner links, steel cable pulley system.

The bench is also decent fully adjustable and quick and easy to adjust, takes all the weight of 100kg dude like myself 👍

I’ve started following Hygym on the socials as they are due to bring out add-ons in the new year, there are also images of set ups there on the feeds as I can't post pics here

Cheers,
Peter

December 17, 2020
Unprompted review
Rated 5 out of 5 stars

I ordered the adjustable dumbbells

I ordered the adjustable dumbbells. A slight delay on delivery but well worth the wait. Great product and the team did a great job getting them to me and keeping me informed. I did a lot of research on competitive products and I like quality items...these are great for the money! Yes I would recommend.

October 9, 2020
Unprompted review

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