2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I initially looked at a few reviews as, whilst my other half has leased before, this was my first time. After submitting a quote, Vik was great in communicating and running through my optio... See more
Company replied
This was my second experience of exchanging a car with icarlease and yet again the service was excellent. From my initial contact with Rebecca she could not have been any more helpful in any respect.... See more
Company replied
If you’re looking for a new lease or hire vehicle, I’d highly recommend speaking with Rebecca Phoenix, Accounts Manager at TCH – iCar Lease. Thank you, Rebecca, for all your efforts in securing my... See more
Company replied
Company details
Written by the company
At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
Contact info
Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, United Kingdom
- 0333 014 5515
- sales@icarlease.co.uk
- icarlease.co.uk
4.4
Excellent
206 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rebecca was excellent
Rebecca was excellent, kept me informed throughout the process
January 14, 2026
Unprompted review
New Vehicle.
I was looking for a Range Rover Evoque and came across icarlease, I found the vehicle with icarlease and send enquired, Rebecca Phoenix got in touch with myself and was brilliant to work with and was great help all the way through to getting the vehicle delivered.
Would highly recommend icarlease and Rebecca Phoenix to deal with.
April 30, 2026
Unprompted review
Rebecca made the whole process…
Rebecca made the whole process straightforward and well organised. Communication was clear, everything ran smoothly, and it felt well handled from start to finish. Would happily work with her again.
November 1, 2025
Unprompted review
Fantastic Service From Start to Finish
Fantastic service from initial lease enquiry right though to delivery of vehicle. Rebecca has been so helpful, informative and knowledgeable. I wouldn't hesitate in using icarlease again in the future.
April 30, 2026
Unprompted review
Rebecca was great when sorting my…
Rebecca was great when sorting my lease, talking me through everything so I understood as this was my first lease. Communication is key for me so very happy. An the car is great!!!!
April 30, 2026
Unprompted review
Reply from icarlease.co.uk
Hi Maxine, Thank you so much for the 5 star review! We are thrilled to hear that Rebecca provided such a helpful and informative experience, especially for your first lease. We agree that clear communication is key, so we're happy she kept you informed throughout the process.
Most of all, enjoy your new Audi A3!
100% Recommend
From start to finish, I couldn't fault Rebecca's service when ordering an Audi A3. I would recommend iCarLease to anyone.
March 6, 2026
Unprompted review
Reply from icarlease.co.uk
Hi Josh, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Rebecca provided excellent service from start to finish.
Most of all, enjoy your new Audi A3!
Vik was incredible!
Vik was incredible! I ordered a Jaecoo E5 and the delays were a lot more than promised due to issues with Jaecoo but Vik kept constant communication and always answered the phone, keeping me posted with progress.
April 28, 2026
Unprompted review
Reply from icarlease.co.uk
Hi Maddy, Thank you for your review! It’s great to hear that Vik was able to help you navigate those manufacturer delays with the Jaecoo E5. We know how frustrating it can be when things out of our control hold up a delivery, but Vik always prides himself on keeping that constant line of communication open.
I’ll be sure to pass your kind words on to him.
Most of all, enjoy your new car!
Amazing staff
Very welcoming! Was met by Vikas who took me through the process start to finish and explained all my options. We worked closely to my budgets and it couldn’t have been anymore simple thanks to Vikas who made it so. It’s good to speak to people who know their cars and can appreciate your situations and work with you to get you what you need. Very happy with my decision! Thanks Vikas
April 20, 2026
Unprompted review
Reply from icarlease.co.uk
Thank you for your review, it’s really appreciated. Great to hear Vikas looked after you from start to finish and made the whole process simple. I’ll make sure he sees your feedback.
Most of all though, enjoy your new car!
Can't thank vik enough for sorting out…
Can't thank vik enough for sorting out my Audi. This is my second time using icarlease and would definitely recommend and use again. Thank you!!
April 1, 2026
Unprompted review
Reply from icarlease.co.uk
Really appreciate you taking the time to leave this, thank you. Great to hear Vik looked after you, I’ll make sure he sees this.
Most of all though, enjoy your new car!
2 reasons for 5 stars
2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to my queries, but also she was patient with a business like, but a relaxed, friendly attitude and I can’t emphasise how easy she has made the whole ordering process for my new vehicle.
April 22, 2026
Unprompted review
Reply from icarlease.co.uk
Thanks for taking the time to leave this, really appreciated. Great to hear the service stood out, and I’ll make sure Bex sees this as well. She’ll appreciate it.
Most of all though, enjoy your new Audi A3 when you get it!
Extremely poor customer service and aftercare
Avoid this company is my advice. Having paid for the maint and servicing package they have done everything to avoid providing that service. Having been with them for well over a year I contacted them to ask what was happening, only to be asked this once I went through what should have been a simple service booking process:
Who told you the car needed a service? Why do you think your car needs a service.
I mean, what on earth? Bear in mind the mileage was on the booking form - that in itself was an indication it was due.
I've heard nothing since filling that in and submitting or since contacting them directly to register my displeasure.
It's basic really, if someone pays for something in good faith, provide it. Don't put up barriers and ignore.
April 10, 2026
Unprompted review
Reply from icarlease.co.uk
Hello Julie, Thanks for taking the time to leave the feedback.
I know we did help you with this and got things moving, and whilst I don’t want this to come across as dismissive at all, I do think there’s been some frustration around the process rather than us not providing the service.
To be clear, we are not avoiding providing anything you’ve paid for. The maintenance and servicing package is there to be used, and we do honour that.
The questions you’ve mentioned from the booking team aren’t barriers, they are there for a reason. They’re used to confirm the vehicle is actually due a service and to make sure it’s booked correctly with the right garage, at the right time, under the correct terms of the agreement. That avoids failed bookings or incorrect work being carried out.
Once you’ve provided all the relevant information, the booking team will then contact the garage, arrange the appointment, and confirm everything back to you. It’s not an instant process as it involves coordinating with third party garages, but it ensures everything is booked in properly.
We manage a large number of vehicles and all customers go through the same process, whether that’s online or over the phone. It’s there to make sure everything is done properly and consistently, and it’s something that generally works well for everyone.
While we don’t agree with the one star review, it is of course your opinion and we respect that. The process itself has been reviewed and there will be no changes to it, as it is there for a reason and works across our wider customer base.
I’m sorry you’ve felt the need to leave a review on this, but I do hope the above, along with the emails from our team explaining the process prior to the review, helps give some more context.
Absolutely thrilled with my new Audi A3…
Absolutely thrilled with my new Audi A3 Black Edition, would recommend iCarlease highly!
March 4, 2026
Unprompted review
Reply from icarlease.co.uk
Hiya Isabel. Really appreciate you taking the time to leave this, great to hear you’re happy with the Audi A3 Black Edition, they’re a great car.
Thanks again for the recommendation, it means a lot.
Most of all though, enjoy your new car!
Rebecca was quality *****
Rebecca was quality, kept in contact with me at all times , responded well.
Had never heard of this business was a bit unsure but EXCELLENT SERVICE and the car is brilliant
April 1, 2026
Unprompted review
Reply from icarlease.co.uk
Hi Stephen, thanks for taking the time to leave this.
Really glad Rebecca looked after you properly and kept everything on track. We know trying a new company can feel a bit unsure at first, so it’s good to hear we delivered for you.
Most of all though, enjoy your new Jaecoo!
New car delivered with mechanical fault
Secured a lease deal for brand new Audi A3. Delivered (new) 26 reg, with a mechanical fault. 3 weeks in, unable to use the car, but being charged. In my opinion, it should be reasonable to receive the car in working order.
March 31, 2026
Unprompted review
Reply from icarlease.co.uk
Hi Darren, thanks for taking the time to leave this.
I’m really sorry to hear you’ve had an issue with the car, especially so early on, I completely get why that’s frustrating.
Just to give a bit of context, the vehicle was delivered on the 9th and the issue was reported on the 23rd. All vehicles go through Audi’s pre delivery checks before handover, and there were no issues reported at delivery by either the supplying dealer or the driver.
From our side, we’ve been responsive throughout and advised getting this looked at via Audi Assist or your local retailer so it can be properly assessed. As of yesterday, Audi were still investigating and had indicated it may not be a straightforward warranty issue.
We’ve also asked the supplying dealer to speak directly with the retailer you’ve booked into to help move things along and get some more clarity.
I do understand this isn’t the experience you expected. We’ve stayed close to this and will continue to support you while Audi complete their investigation.
Rebecca was brilliant!
Rebecca was brilliant to deal with. Provided me with loads of different quotes and all the info I needed to make my choice. The price was the best on the market. The delivery was smooth and I'm loving the car.
March 9, 2026
Unprompted review
Reply from icarlease.co.uk
Hi Scott, Thanks for taking the time to leave this, really appreciated.
It's great to hear Rebecca looked after you properly, she’s done a great job there giving you the options and making sure you had everything you needed to decide.
Also that the delivery went smoothly as well and even better that you’re enjoying the car, that’s what it’s all about.
So most of all though, enjoy your new Audi A3!
Was an ok service
Was an ok service, accounts was good and responsive despite them charging a few times when they shouldn’t have. When it came up to the car going back I had no option to extend, and I asked about what replacement cars they could offer and did not receive a reply. On pick up of the car there was some minor scratches which the rep said were wear and tear, but then received an invoice for fixing the bumpers. Disputing this at the minute, but my main gripe was their lack of contact when I asked about a new car. (I’m still in the market for one as well, evaluating options) Other than that, and the accounts issues that were sorted pretty quick my experiences were ‘ok’.
March 30, 2026
Unprompted review
Reply from icarlease.co.uk
Hi Mike, Thanks again for discussing this today.
From looking back at the emails, I think part of the issue was we weren’t fully clear on what you wanted at the time, and we didn’t actually get a quote sent out through the CRM. Once that’s done it usually keeps things moving and keeps in touch, but we didn’t get to that stage here, which is on us that's fair.
Once you’ve decided whether you’re going down the salary sacrifice route or want to look at another PCH deal, just let us know. More than happy to help and we’ve got some strong offers on at the minute.
5 star service!
Extremely smooth sailing from start to finish! Quick response time from customer service and vehicle delivered with no hassle and exactly as described. Would definitely use this company again! Vik was who I was dealing with and couldn’t fault his advice and communication :)
March 9, 2026
Unprompted review
Reply from icarlease.co.uk
Hi Nicole, Really appreciate you taking the time to leave this, thank you. Glad everything went smoothly from start to finish and that the car arrived exactly as described.
I’ll pass this over to Vik as well, he’ll be pleased to see it.
Most of all though, enjoy your new Audi A3!
I’ve leased a few cars and these people…
I’ve leased a few cars and these people are a cut above, attentive, focused on compliance and making sure I got the right car for me. I did also speak with the head of brokerage Matthew and his first question was how has my experience been. They seem to be focused on always doing better, which I liked being in customer service myself
February 27, 2026
Unprompted review
Reply from icarlease.co.uk
Hi Edwina, Really appreciate you taking the time to leave this, thank you. It was good speaking with you as well, and I’m glad the experience came across the way we intended. We do genuinely try to keep improving and make sure everything’s done properly, not just quickly.
Most of all though, enjoy your new Jaecoo!
Reply from icarlease.co.uk
Hi John, Thanks for taking the time to leave a review, it’s really appreciated.
Great to hear everything went smoothly and that you’re happy with the service. Most of all though, enjoy your Audi A3!
I’m still shocked
I’m still shocked at how quickly I got my car booked in for delivery. I spoke to them and got my finance in place on a stock car and was told a timeframe of 2/3 weeks was what I was looking at. I got my car in 10 days…. Absolutely brilliant, shout out to Luke for answering every single question I had and helping me with my insurance struggles!
Would recommend to anyone, the A3 is fabulous!
January 30, 2026
Unprompted review
Reply from icarlease.co.uk
Hi Sammy, thanks for taking the time to leave such a positive review, it is really appreciated.
You are right on the delivery times, with stock cars things can move very quickly once finance is in place, but even then 10 days is a great turnaround. From our side I am pleased everything went smoothly and we were able to get the car booked in far quicker than initially expected. We are glad Luke was able to help, he did a great job answering your questions and supporting you through the insurance side, and I will make sure this is passed on to him.
Great choice with the A3, they are cracking cars, and most of all though, enjoy your new car!
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