Avoid at all costs… “Forgot” to tell me about TWO recalls on the car which could have been dangerous. Took THREE attempts to actually collect the vehicle wasting my time and annual leave - w... See more
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2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... See more
Company replied
Rebecca was extremely helpful, making the whole process as simple as can be. Rebecca was also readily available and helped with all my queries throughout. Even after helping me sorting a vehicle, Re... See more
Company replied
Really easy company to deal with, Rebecca Phoenix and Gareth Wardle on hand to sort things quickly and efficiently. Great communication from Rebecca even a few weeks after delivery of the car to make... See more
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Company details
Written by the company
At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
Contact info
Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, United Kingdom
- 0333 014 5515
- sales@icarlease.co.uk
- icarlease.co.uk
4.1
Great
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
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Great company to deal with and now on…
Great company to deal with and now on my second lease with them. Rebecca Phoenix was brilliant from start to finish, keeping you fully aware of timescales. Faultless service and highly recommended!
May 9, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks so much for your review Mike and for coming back to us for your second lease!! We are really pleased to hear Rebecca looked after you so well and kept you updated every step of the way. Faultless service is exactly what we aim for, so it’s great to see that reflected in your experience.
Most of all though, enjoy your new Kia Sportage!
Ease of doing business
It’s been a simple, straightforward and well explained process working with these guys. I would definitely recommend their services to others
July 2, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks a lot for the review, Cliff. Great to hear the process was simple, straightforward and well explained. We are always aiming to make things as easy as possible, so it’s good to know the service hit the mark. Really appreciate you recommending us to others.
Most of all though, enjoy your new Qashqai!
Top quality service definitely…
Top quality service definitely recommend.
June 26, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks a lot for the review, Aziz. Great to hear you found the service top quality. We are always aiming to deliver the best experience possible, so it’s much appreciated that you’d recommend us.
Most of all though, enjoy your new XC60 Black Edition!
Extremely smooth process
I had to return my work vehicle due to a change in employment and did not fancy purchasing a used vehicle. I searched leasing companies online snd came across icarlease and also read some of the reviews here. I must say that Vik was exceptional and handled my concerns with extreme kindness and patience as I was quite worried about the credit check. Rest assured everything went perfectly and 2 weeks after my initial enquiry I had a new skoda octavia delivered. A special shootout to colin from Listers who delivered the vehicle. He was very knowledgeable and showed every feature of the vehicle. All round fantastic service and highly recommended.
April 9, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Diljit, Thanks for taking the time to leave this.
Really pleased to hear everything went smoothly from start to finish, and that Vik was able to put your mind at ease and guide you through the process. We know it can feel a bit daunting at times, especially with things like credit checks, so it’s great to know you felt looked after.
Big thanks as well for the shoutout to Colin – sounds like he did a great job on handover.
Most of all though, enjoy your new Octavia!
Great service from Vik at iCarLease
Vik at icarlease demonstrated outstanding professionalism, dedication, and efficiency throughout the process of assisting me with the acquisition of a leased vehicle. He has deep knowledge of the leasing process, and combined with his proactive communication style, made the experience seamless and stress free.
From the beginning I found Vik was responsive, detail oriented, and exceptionally thorough. He clearly explained the steps, answered all my questions with clarity and patience, and provided timely updates.
What sets Vik apart is not just his technical knowledge, but his genuine commitment to customer satisfaction. He went above and beyond to ensure things were completed smoothly, even anticipating potential issues before they arose and resolving them with professionalism and care.
Vik is a true asset to icarlease, and his exceptional service deserves the highest recognition. He made what could have been a tedious process feel completely effortless.
April 10, 2025
Unprompted review
Reply from icarlease.co.uk
Really appreciate you taking the time to leave such a detailed review. Vik’s commitment to doing things properly and making sure the process is smooth really shines through here, and it’s great to see that recognised. Thanks again for choosing us — we’ll be here when you’re ready for the next one. Most of all though, enjoy your new XC60 when it arrives on the 25th!
First time leasing with icar and have…
First time leasing with icar and have now taken delivery of Volvo xc60 Black Edition. Many thanks to the wonderful Rebecca Phoenix who guided me through the process and kept me updated throughout. Will definitely be using this company again in future.
March 27, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks so much for the great review and for choosing us for your first lease – what a car to start with! The XC60 Black Edition is a stunning choice. I’ll be sure to pass your kind words on to Rebecca – she’ll be made up. Always here when you’re ready for the next one. Most of all though, enjoy your new car!
Great experience
Great car, leasing experience made easy by the team who answered and queries raised. Would certainly recommend
March 11, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks Mat for your fantastic review! We’re so pleased to hear the team made the leasing process easy and answered all your queries. We really appreciate the recommendation!
Most of all though, enjoy your new Kia Sportage. It’s a great car!
Looking to lease,fantastic and responsive Customer Care
Fantastic and responsive Customer Care.
Informative and well organised.
February 5, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Karen, Thanks for your review! Great to hear you found our customer care fantastic and responsive. We always aim to keep things informative and well organised, so it’s great to know we delivered.
Most of all though, enjoy your new Volvo XC60!
Great car
Great car, fabulous experience from the team. Would highly recommend.
March 4, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for your review! It’s great to hear you had a fabulous experience with the team and are loving your new car. We really appreciate the recommendation!
Most of all though, enjoy your new car!
A great experience would trust this…
A great experience would trust this company with every vehicle I buy
March 4, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for your review! It’s brilliant to hear you had a great experience and would trust us with every vehicle you buy. That really means a lot!
Most of all though, enjoy your new car!
Great car and experience from the team
Great car and experience from the team, would definitely recommend.
March 4, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for your review! It’s great to hear you had a great experience with the team and are happy with your new car. We really appreciate the recommendation!
Most of all though, enjoy your new car!
Avoid iCarLease at all costs!
If I could give zero stars, I would. My experience with iCarLease has been nothing short of a nightmare, filled with false promises, poor communication, and financial losses due to their incompetence.
I leased a Polestar 4, and one of my clear requirements was that it had the Pilot Pack included. I repeatedly confirmed this with iCarLease before signing the contract, and they assured me it was part of the deal. When the car was delivered, the Pilot Pack was missing, making it completely different from what I agreed to.
I immediately raised the issue and attempted to reject the vehicle, but instead of addressing the problem properly, iCarLease dragged their feet for months. Despite my clear attempts to return the car, they failed to take the necessary steps, leaving me stuck with a vehicle I never agreed to lease. Their lack of urgency and unwillingness to take responsibility meant that I was forced to keep paying for a car I did not want.
After endless chasing and being ignored for long periods by iCarLease, Arval (the actual lease provider) finally agreed to accept the car’s rejection and refund my initial rental. However, I was still charged £549.38 for a monthly payment covering a period when I was actively trying to return the car. Arval confirmed that this was due to iCarLease’s failure to act in a reasonable timeframe, but iCarLease has so far refused to reimburse me.
This company is a complete joke—they are happy to take your money but disappear when there’s a problem. Their dishonesty, lack of communication, and failure to resolve issues in a timely manner have caused me financial loss and unnecessary stress.
Vik (who I have been dealing with since day one) has been apologetic and has tried to help but his manager, Matthew Rothwell, has been the complete opposite! He even blocked my emails, meaning all communication had to go through Vik!
If you’re thinking of leasing a car through iCarLease—don’t. There are plenty of reputable leasing companies out there who won’t leave you out of pocket due to their own incompetence.
January 3, 2025
Unprompted review
Reply from icarlease.co.uk
We’re genuinely sorry that your experience with us wasn’t as smooth as it should have been. Unfortunately, in today’s world, unless a customer gets everything they demand, a one-star review seems inevitable.
An honest mistake was made, and when you flagged that the wrong car had been delivered, we took full responsibility and worked with you to find a resolution. Initially, you offered to keep the car if compensation was provided. We acknowledged this and offered £1,500, which was the full cost of the missing Pilot Pack. However, you requested £6,500, which was far beyond what was reasonable. Given this, the only viable option was to proceed with returning the vehicle.
It’s also important to note that during this time, you had full use of the vehicle. When the issue was first raised, you initially agreed to keep the car with compensation but later changed your mind and chose to reject it. Given that you had possession and use of the vehicle throughout, it’s perfectly reasonable for charges to apply for that period.
As for the claim that your emails were blocked—this simply isn’t true. You had a dedicated point of contact in Vik, who remained available throughout the process to assist you.
This is the first time we’ve encountered a situation like this, and we appreciate the patience you had while it was resolved. We regret that we couldn’t get it right for you this time and wish you all the best with your next car purchase.
I recently took delivery of my new…
I recently took delivery of my new Volvo with the help of Vik and Luke. The experience was stress free from the first enquiry to the delivery of the car. I have to mention the handover of the car at my home address was excellent and very informative. Thank you icarlease
February 13, 2025
Unprompted review
Reply from icarlease.co.uk
Thank you so much for your kind words, Scott! We’re thrilled to hear that your experience with Vik and Luke was stress-free and enjoyable from start to finish. Providing a seamless and informative service is always our goal, and we’re delighted that the handover of your new Volvo met your expectations.
Thanks for using us and most of all, enjoy your new XC60!!
Outstanding service
I recently leased a car with the help of Vik and Luke, and the experience was outstanding from start to finish. They were professional, helpful, and incredibly friendly, making the whole process smooth and stress-free.
Their attention to detail and genuine care for finding the best option for me really stood out. I couldn’t be happier with the outcome and would highly recommend their services to anyone looking to lease a car.
Thank you, Vik and Luke, for making this such a positive experience!
December 9, 2024
Unprompted review
Reply from icarlease.co.uk
Thank you for such a glowing review! It’s brilliant to hear that Vik and Luke provided such a professional and friendly service, making the whole process stress-free. Their attention to detail and genuine care really do make all the difference. We’re so pleased you’re happy with the outcome and grateful for your recommendation.
Most of all though thanks for using us and enjoy your new car!
Dealt with Vik in ordering a new Volvo…
Dealt with Vik in ordering a new Volvo XC60, great service which was responsive, informative without any high pressure sales. Would highly recommend.
October 16, 2024
Reply from icarlease.co.uk
Hi Luke, Thank you for your fantastic review! We’re delighted to hear that Vik provided you with a seamless and informative experience, free of any high-pressure tactics. It's great to know you were pleased with the level of service, and we truly appreciate your recommendation.
Most of all though, enjoy your new Volvo XC60!
Polite, patient and helpful people to deal with
I found all the staff to be helpful, courteous and supportive. Shout out to Vik for his patience with a somewhat ' non-standard' application. The detail required regarding the credit agreement was a bit painful, but both the beginning and end bits were seamless and we are delighted with the car. Thank you all very much!
August 5, 2024
Unprompted review
Reply from icarlease.co.uk
Hi Sharon. We're delighted to hear that you're happy with your new car and that our team, especially Vik, was able to support you throughout the process. We understand that the credit agreement details can sometimes be a bit of a challenge, but we're glad that the beginning and end stages were smooth for you.
Most of all though we do hope you enjoy your new Suzuki Swift !!
My wife and I are both in our sixties
My wife and I are both in our sixties, and technology as past us by, we have never gone down the car lease route before, we had numerous worries and questions that we were concerned about, however a gentleman named Craig Sutton from icarlease. co.uk. explained everything to us , in a polite and respectful manner, he also stayed in contact with us throughout all the process, I’m sure if it was not for Craig’s knowledge and reassurance we would not have gone through this, my wife is over the moon with her new car, and we would certainly give this company our business again.👍
September 24, 2024
Unprompted review
Reply from icarlease.co.uk
Thank you so much for taking the time to leave such a glowing review! We’re thrilled to hear that you and your wife had a smooth and reassuring experience with us, especially being new to the car leasing process. We understand how overwhelming it can be at first, so it's wonderful to know that Craig was able to provide the support and guidance you needed.
We’ll be sure to pass your kind words on to Craig – he’ll be delighted to hear how much you appreciated his help. Most of all though we hope you and your wife really enjoy your new Suzuki Swift!
All Good in the end
Very easy to deal with initially but process stalled a bit leading upto signing hire agreement and delivery date, I believe they were having issues and had a backlog to process. An email to enquire what was happening was met with a quick response and we had the car a few days later. Overall we're happy with the service from the staff and absolutely delighted with the car. Would use icarlease again without hesitation
September 25, 2024
Unprompted review
Reply from icarlease.co.uk
Thank you for your feedback, and we're thrilled to hear that you're happy with both the service from our staff and your new car! We appreciate your understanding regarding the slight delay before signing the hire agreement and delivery. We're continuously working to improve our processes and ensure a smooth experience for all our customers.
It's great to know that you'd choose iCarLease again, but most of all enjoy your new car!
5* service
Excellent comms, very helpful team, particularly Craig. I had an issue that was quickly and comprehensively resolved. Great customer service and would definitely recommend and use them again.
September 19, 2024
Unprompted review
Reply from icarlease.co.uk
Hi Mark, Thank you for taking the time to share such a fantastic review! We're delighted to hear that you found our communication excellent and that the team, especially Craig, was able to support you and resolve your issue quickly. Providing top-notch customer service is always our priority, so we're glad we could meet your expectations.
Most of all, enjoy your new MG!
Excellent experience with icarlease
Excellent experience with icarlease - Luke Walker was extremely helpful, professional and responsive. He found me a car to the exact spec I wanted for the right budget and in a shorter timeframe than originally thought. He answered all my silly questions and helped with a smooth and easy delivery. Would highly recommend
September 6, 2024
Unprompted review
Reply from icarlease.co.uk
Hi Claire, Thank you so much for your fantastic review! We’re thrilled to hear that you had an excellent experience with iCarLease, and I’m especially glad that Luke was able to help you find the perfect car within your budget and timeframe.
There’s no such thing as a silly question—we’re always here to ensure everything goes smoothly, and it’s great to know that Luke delivered on that.
Most of all though enjoy your brand new Audi A1!
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