Avoid at all costs… “Forgot” to tell me about TWO recalls on the car which could have been dangerous. Took THREE attempts to actually collect the vehicle wasting my time and annual leave - w... See more
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2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... See more
Company replied
Rebecca was extremely helpful, making the whole process as simple as can be. Rebecca was also readily available and helped with all my queries throughout. Even after helping me sorting a vehicle, Re... See more
Company replied
Really easy company to deal with, Rebecca Phoenix and Gareth Wardle on hand to sort things quickly and efficiently. Great communication from Rebecca even a few weeks after delivery of the car to make... See more
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Company details
Written by the company
At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
Contact info
Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, United Kingdom
- 0333 014 5515
- sales@icarlease.co.uk
- icarlease.co.uk
4.1
Great
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Best team ever - look nowhere else!
Craig and Gareth guided me through the process in such a kind and attentive way, always there to answer all my questions (and there were many!) promptly and with no complain. It was so important for me, being an expat and as this was my first time leasing a car in the UK. Could not recommend them more! Even Paul who delivered the car was so helpful and took the time to familiarise me with the car and all the tech. I am so excited to start driving my new Suzuki Swift! Thank you guys!
August 20, 2024
Unprompted review
Reply from icarlease.co.uk
Thank you so much for your kind words, Anna! We're thrilled to hear that Craig, Gareth, and Paul were able to make your first car leasing experience in the UK a smooth and positive one. We understand how important it is to feel supported, especially as an expat navigating new processes, and we're glad we could be there to answer all your questions. We're so happy you're excited about your new Suzuki Swift and hope you enjoy every moment of driving it! If you need anything else, don’t hesitate to reach out and most of all enjoy your new car!
I have received a 5* experience with…
I have received a 5* experience with icarlease. My account manager, Craig Sutton, has provided excellent customer service. He has followed up on my enquires extremely diligently. He is an outstanding representative for the company. I would highly recommend asking for Craig!
August 7, 2024
Unprompted review
Reply from icarlease.co.uk
Thank you so much for sharing your feedback with us! We are thrilled to hear about your 5-star experience with iCarLease.
Craig Sutton is indeed a valued member of our team, and we are delighted to know that he has provided you with excellent customer service. His diligence and commitment to following up on your inquiries are just some of the qualities that make him an outstanding representative for our company.
Most of all though we really hope you enjoy your brand new Suzuki Swift when you take delivery !
Great Service
Craig Sutton assisted me securing the vehicle I wanted. Really helpful and quick communication which made the process smooth.
July 26, 2024
Unprompted review
Reply from icarlease.co.uk
Hi Michael, we are delighted to hear that Craig Sutton assisted you in securing the vehicle you wanted. It's wonderful to know that his helpfulness and quick communication made the process smooth for you.
We strive to provide the best service possible, and feedback like yours is a great motivator for our team. We will make sure Craig receives your kind words. Most of all though we do hope you enjoy your new VW Polo GTi !
I highly recommend icarlease.co.uk
I highly recommend icarlease.co.uk. Craig and Gareth were terrific throughout the lease process, very patient with me being out of the country during the signing of documents, etc. and arranged for car delivery asap. Wouldn't hesitate to use again - thanks gents!
June 26, 2024
Unprompted review
Reply from icarlease.co.uk
Hi Scott, Thank you so much for your glowing review and recommendation! We are thrilled to hear that Craig and Gareth provided you with excellent service throughout your leasing experience. Our team strives to accommodate all our customers' needs, and we're glad we could assist you seamlessly even while you were out of the country.
Thanks once again, and most of all enjoy your new BMW iX2!
Wish I Heard About These Guys Sooner!
I had an excellent experience with this leasing company. When another deal fell through on a Suzuki swift, I went to them and their assistance was magnificent. They explained that they fund themselves, which allowed them to finalise the deal quickly even though I was skeptical. Despite being around for a while, I hadn't heard of them until now, but I am thoroughly impressed. I highly recommend their services and will be returning after a brilliant service and customer care experience.
June 7, 2024
Unprompted review
Reply from icarlease.co.uk
Hi Bernadette, Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience with iCarLease. It's great to know that our team's dedication and self-funding capability helped you get the car you wanted when the other deal fell through with a different company.
Your high recommendation means a lot to us, and we're delighted that you're thoroughly impressed with our service and customer care.
Craig Sutton at Icar Lease was excellent
Craig Sutton at Icar Lease was outstanding - his speed, follow up and patience with my multiple quotes and specification and ability to explain everything so clearly was really appreciated by me and my wife. I look forward to doing business in the future.
April 29, 2024
Unprompted review
Reply from icarlease.co.uk
Hi Chirag, Thank you so much for taking the time to share your positive experience with Craig Sutton! We're thrilled to hear that Craig's dedication to exceptional service stood out to you and your wife. Providing prompt responses, thorough follow-up, and clear explanations is always our goal, and it's fantastic to know that Craig delivered on all fronts.
We truly value your feedback and are delighted to hear that you're looking forward to doing business with us again in the future. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out.
From first enquiry to delivery
From first enquiry to delivery .
Service was first class .
April 16, 2024
Unprompted review
Reply from icarlease.co.uk
Hi Marc, thank you for taking the time to leave a review. Your mention of the exceptional service from initial contact to delivery is greatly appreciated. Ensuring top-notch service throughout the entire process is our priority. We're absolutely delighted to hear that your experience with us exceeded expectations and was truly first class. Most of all though, enjoy your new Kia Sportage!
Sorely let down
I was sorely let down by the team at iCarLease.
Having spoken to them emphasising my urgent need for a vehicle I was told that it could be possible to get a car delivered within a week or two at the latest.
After contacting them many times to obtain an update on progress I was told that they would do their best to expedite the process. This was, it turned out, just lip service and I felt there was no sense of urgency whatsoever.
When I eventually received a delivery date it was via email and was almost a month after my initial quote was issued.
If they were unable to help why did they not explain at the outset so I could choose an alternative provider. I have had to hire a car to bridge the gap of having no vehicle after I carefully explained that I my personal circumstances meant my need for a vehicle was vital.
April 19, 2024
Unprompted review
Reply from icarlease.co.uk
Hi James, I'm truly sorry to hear about the disappointment you recently experienced with us. While there was indeed a delay in taxing the vehicle, I want to emphasise that we did keep you informed through both phone and email. Our commitment to providing clear communication and quick deliveries for stock vehicles is a priority.
Regarding delivery dates, it's our policy always to confirm them in writing before finalising. Typically, we offer an estimated timeframe of 2-3 weeks from the order date. I understand your frustration that you couldn't get the car right away; we have processes to go through, and above all else, we work as quickly as possible for you. It's worth noting that we always strive to manage expectations transparently.
I want to assure you that your feedback is incredibly valuable to us, and we take it seriously. While I understand your decision to leave a one-star rating, I do feel it might not fully reflect the efforts we exerted to meet your needs. Nonetheless, your perspective is vital, and we'll use it to refine our processes for future interactions.
Should you require further assistance or wish to discuss your concerns in more detail, please don't hesitate to reach out directly at matthew.rothwell@icarlease.co.uk.
Great service
From my initially enquiry to taking delivery of my new car it was a simple and seamless process. Thanks particularly to Craig Sutton who helped source and price it competitively despite me often deciding on different spec/colours almost daily….we got there in the end and wouldn’t hesitate to do business with you again
March 26, 2024
Unprompted review
Reply from icarlease.co.uk
Hi Andrew, thanks for taking the time to leave positive feedback and for choosing us for your car lease. It's great to hear that Craig Sutton played such a pivotal role in making your experience smooth and enjoyable. We know making decisions about specifications and colours can be tough, but we're glad Craig was able to guide you through the process, ensuring you found exactly what you were looking for.
Most of all though enjoy your new Audi !
AMAZING TEAM
From day one after my initial enquiry at end of January, Craig and Gareth have guided me throughout the process from accepting the offer, to finance documents, down to confirming delivery logistics. I know for a fact before my term is up I will be contacting the friendly team over at iCarLease to sort out my next car. 10/10 would recommend to anyone looking for a great deal.
February 23, 2024
Unprompted review
Reply from icarlease.co.uk
Hi Mansoor, thanks you for taking the time to share your experience with iCarLease, and for giving us a glowing 10/10 recommendation! It's fantastic to hear that Craig and Gareth provided such excellent guidance and support throughout your leasing journey, from your initial enquiry all the way to confirming delivery logistics. We take great pride in offering a seamless and efficient process for our customers, and it's wonderful to know that we could meet your expectations.
Most of all though, enjoy your new Fiat 500e!
Really helpful, professional and competitive
I have no hesitation in recommending these guys. They were competitive, efficient and professional at all times. They get back to you when they say they will, the documents arrive on time and their prices were excellent.
Vic and Gareth were both excellent.
February 15, 2024
Unprompted review
Reply from icarlease.co.uk
Thank you for your kind words and recommendation. We're thrilled you found our service competitive, efficient, and professional. Should you need assistance in the future, feel free to reach out.
My Lease car arrived yesterday and it…
My Lease car arrived yesterday and it made me reflect on the whole process using I-Carlease. I was in contact with Rebecca from Day 1 and that continuity has I ensured I continued with my order despite many delays in the VAG logistics chain. None of that was the fault of I-Carlease.
I have been kept fully informed through the process and Rebecca went above and beyond when considering other car options when my existing order was delayed.
January 11, 2024
Unprompted review
Reply from icarlease.co.uk
Hi Simon, thank you for sharing your experience with iCarLease and specifically mentioning Rebecca's excellent support. We're delighted to hear that despite the challenges in the VAG logistics chain, Rebecca's continuity and dedication ensured a smooth process for you. We do appreciate your understanding and patience.
Most of all though enjoy VW Golf!
This was the first time I had leased a…
This was the first time I had leased a car and Icarleasing were very helpful at every stage providing me with all the information I needed and answering my questions quickly. They kept me updated and fully informed throughout the process right through to the delivery of the car.
December 19, 2023
Unprompted review
Reply from icarlease.co.uk
We're thrilled to hear about your positive experience with iCarLease! Thank you for choosing us and we're delighted that our team could assist you every step of the way. Your satisfaction is definitely our priority, and we're here to make the leasing process seamless.
Most of all though enjoy your new car !
Smooth service
All requests were fulfilled, and communication was efficient and friendly.
October 25, 2023
Unprompted review
Reply from icarlease.co.uk
Hi Annette, Thank you for taking the time to leave a positive review of iCarLease. We do strive to provide exceptional service to our customers, and it's wonderful to know that we did the job! Thanks you for using us and most of all though, enjoy your new VW T-Roc!
Excellent customer experience
It has to be said Rebecca Phoenix made a difference to the whole experience from start to finish. She even went over and above when my mini didn’t arrive on the promised delivery day. She contacted the Dealership told them it was unacceptable and ensured it was delivered the next working day by 8am
October 30, 2023
Unprompted review
Reply from icarlease.co.uk
Hi, Thanks for sharing your positive experience with Rebecca. We're thrilled to hear that she made a significant difference in your overall satisfaction and she resolved an issue with the delivery date. Her proactive approach is something we work to with all our customers and we appreciate your feedback!
Most of all though enjoy your new Mini :)
All round excellent service
December 3, 2022
Reply from icarlease.co.uk
Hi Pete, Thanks for the feedback. Its very much appreciated. All the team here at iCarLease really strive to give a great experience to all our customer and were again glad of the feedback.
Most of all though enjoy your Land Rover !
Excellent service
Excellent service. Very straightforward and a car at a reasonable price and delivery timescale 👍
June 1, 2023
Reply from icarlease.co.uk
Thank you for your positive feedback! We're delighted to hear that you found our service excellent and straightforward, with reasonable pricing and a timely delivery. Most of all through enjoy your new Audi :)
A huge shout out to Katie Bantock
A huge shout out to Katie Bantock. Thank you for everything you have done You've been brilliant every step of the way! Unfortunately, I didn't move forwards with this lease as per our conversation due to personal reasons but thank you for help with financing and excellent communication
October 24, 2023
Unprompted review
Reply from icarlease.co.uk
Thank you for your kind words about Katie Bantock. We appreciate your feedback, and we're glad to hear she provided excellent service. Personal reasons can indeed affect decisions, and we respect your choice. If you ever reconsider leasing in the future, please feel free to reach out. We'd love to be able to help you source your next new car !
icarlease were amazing
icarlease were amazing! They made the whole leasing thing seem easy with their guidance and patience and put me at total ease. Super helpful, I will be returning!
October 13, 2023
Unprompted review
Reply from icarlease.co.uk
Hi Enzo, we're delighted that you had an excellent experience with iCarLease, finding our guidance and patience made the leasing process straightforward. We look forward to serving you again in the future. Most of all though enjoy your new vehicle!
Icarlease - fab experirnce
I used icarlease for my Kia Sport.my contact there was Katie Bantock. I cannot speak highly enough about Katie. She has great communication skills, always prompt with replies, polite and efficient.
October 16, 2023
Unprompted review
Reply from icarlease.co.uk
Thank you for taking the time to share your feedback about your experience with iCarLease and Katie. We're delighted to hear that Katie provided you with excellent service and we really appreciate your kind words. Most of all though enjoy your new car :)
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