Avoid at all costs… “Forgot” to tell me about TWO recalls on the car which could have been dangerous. Took THREE attempts to actually collect the vehicle wasting my time and annual leave - w... See more
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See what reviewers are saying
2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... See more
Company replied
Rebecca was extremely helpful, making the whole process as simple as can be. Rebecca was also readily available and helped with all my queries throughout. Even after helping me sorting a vehicle, Re... See more
Company replied
Really easy company to deal with, Rebecca Phoenix and Gareth Wardle on hand to sort things quickly and efficiently. Great communication from Rebecca even a few weeks after delivery of the car to make... See more
Company replied
Company details
Written by the company
At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
Contact info
Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, United Kingdom
- 0333 014 5515
- sales@icarlease.co.uk
- icarlease.co.uk
4.1
Great
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and great deal
I received excellent service from Rebecca from start to finish. The market is very challenging just now but I ended up with a very good deal, and she made the process very easy and stress-free.
October 13, 2023
Unprompted review
Reply from icarlease.co.uk
Hi James, Thank you for your kind words! We're thrilled that Rebecca was able to provide you with excellent service during these challenging times. It's great to hear that you found the process easy and stress-free and secured a very good deal.
We truly appreciate your feedback, and most of all enjoy your new car!
Happy customer
Rebecca has clearly communicated throughout the whole process and the car was delivered as originally promised.
September 6, 2023
Unprompted review
Reply from icarlease.co.uk
Hi Alexander, thank you for your kind words and positive feedback. We're thrilled that Rebecca's clear communication and our on-time delivery met your expectations.
Most of all though enjoy your new car :)
Great price and great service
Great price and great service! Vik and his colleagues kept me up to date throughout the process and nothing was too much trouble. I would definitely recommend them to friends and family, and I wouldn’t hesitate in using them again in the future.
October 2, 2023
Unprompted review
Reply from icarlease.co.uk
Hi Helen, thank you for your kind words! We're delighted to hear you had a great experience with iCarLease. Vik and our team are dedicated to providing excellent service, and your recommendation means a lot to us.
Most of all though thanks for using us and enjoy your new Mini !!
Rebecca is a credit to icar Lease
Rebecca is a credit to icar Lease, she was brilliant from initial contact through to after delivery contact. We will definitely be back again !
September 6, 2023
Unprompted review
Reply from icarlease.co.uk
Hi Richard, thank you for your kind words! We're delighted to hear that Rebecca provided you with a brilliant experience from start to finish.
Most of all though thanks for using us and enjoy your new Porsche Taycan!
We inquired about a certain car that…
We inquired about a certain car that was unavailable. And within a couple days the ground work had been done a an alternative car was found. Everything sorted and car delivered 10 days later. Fantastic service and 100% would recommend.
September 5, 2023
Unprompted review
Reply from icarlease.co.uk
Thank you so much for taking the time to leave such a positive review! We're delighted to hear that you had a great experience with us. Finding the perfect car for our customers is our top priority, and we're thrilled that we could provide you with an excellent alternative so quickly!
Great team, great experience
Vik and the team are a pleasure do deal with. Prompt with replies, happy to help and always understanding when things go south :)
September 22, 2023
Unprompted review
Reply from icarlease.co.uk
Hi Lazi, thanks for the great feedback! It's very reassuring for us to know our team, especially Vik are doing a great job!!
Enjoy your new car and thanks for using iCarLease :)
Very professional service throughout.
Vik was extremely helpful from the point of the initial enquiry through to delivery.
Very reassuring to be dealing with a quality outfit like this.
September 8, 2023
Unprompted review
Reply from icarlease.co.uk
Hi Philip, thanks for the great feedback! Its very reassuring for us to know our team, especially Vik are doing a great job!!
Most of all though enjoy your new car :)
Thanks Vik for the help!
Got recommended this company by a friend and spoke with my account manager Vik who helped me throughout the whole process and was very patient even though we changed the order few times! Thanks Vik 5 stars
July 13, 2023
Unprompted review
Reply from icarlease.co.uk
Thank you for the 5-star review and for choosing iCarlease based on your friend's recommendation. We're delighted to hear that Vik, your account manager, provided you with excellent service and displayed patience during the process.
Excellent customer service all around…
Excellent customer service all around from Vik, was very knowledgeable and took the time to answer all my questions.
September 7, 2023
Unprompted review
Reply from icarlease.co.uk
We appreciate your kind words and are delighted to hear about your positive experience with Vik. Providing excellent customer service and addressing your questions is our top priority.
Most of all though enjoy your new car !
Excellent Service
Probably the smoothest experience I've had with a car leasing company. Vik was polite, timely and patient with everything I requested even after changing my mind a few times! I would highly recommend them.
July 3, 2023
Unprompted review
Reply from icarlease.co.uk
Hi Stefan, we're thrilled to hear you had such a smooth experience with iCarlease and Vik. Thank you for your recommendation and most of all though, enjoy your new car !
Great service
Great service, great care, extremely happy with my car. If you're using this company ask for Vik. He was very professional and understanding of my circumstances. He helped my find the best deal for the car of my choice. Would definitely recommend and use it again for my next purchase.
August 1, 2023
Unprompted review
Reply from icarlease.co.uk
We're very pleased to hear about your positive experience with iCarLease. Especially that the service, care, and professionalism from Vik, made your car purchase a great one.
Enjoy your new car!!
Had the pleasure of dealing with Vik
Had the pleasure of dealing with Vik. Professional and communication consistent throughout. Would absolutely recommend.
August 14, 2023
Unprompted review
Reply from icarlease.co.uk
Thank you for the review Jacob, great to get feedback and very much appreciated that you would recommend us.
We hope you enjoy your new car and thanks again for choosing iCarlease !
Spoke to Vik
Spoke to Vik, very friendly, knowledgeable and knew his stuff
September 14, 2023
Unprompted review
Reply from icarlease.co.uk
Hi Mario, thanks for taking to time to write a review. It's always good to hear those specific words. Knowledgeable and friendly!
We do hope you enjoy your new car and look forward to dealing with you again in the future :)
Excellent, no pressure service
Didn't end up completing the deal due to family issues on my side but leading up to it I had some extremely helpful chats with a very knowledgeable and friendly young man called Vikas? (I think)
Will definitely be returning, wasn't any pressure selling and wasn't made to feel guilty when my plans changed
September 8, 2023
Unprompted review
Reply from icarlease.co.uk
Hi John, Thank you for sharing your experience. We're sorry to hear about your family issues but glad to know that you found our interactions helpful and pressure-free. When you're ready, we'll be here to help :)
I highly recommend given Katie Bantock…
I highly recommend given Katie Bantock a call, she was helpful and professional coming back to me from start to finish with ansering number of questions when ordering my A4, slight issue caused by Audi at the end, which Katie jumped on straight away and dealt with, cannot ask for more.
September 4, 2023
Unprompted review
Reply from icarlease.co.uk
Thank you so much for taking the time to share your positive experience with us! We greatly appreciate your recommendation and are delighted to hear about your exceptional experience with Katie Bantock.
Katie's dedication to helping you from start to finish, her professionalism, and her prompt responses to all your questions are a testament to her commitment to customer satisfaction. We understand that sometimes unforeseen issues may arise, and it's fantastic to hear that Katie jumped on the situation and resolved it promptly, ensuring your complete satisfaction.
Most of all though enjoy your new car and thank you for using iCarLease !
Lease hire.. Audi A4 Avant
The whole experience from start to finish was very good and professional. Rebecca Phoenix was outstanding throughout the whole process and I wouldn’t hesitate to recommend to anybody in the market for a lease car.
September 6, 2023
Unprompted review
Reply from icarlease.co.uk
Thank you so much for taking the time to leave this wonderful review! We are thrilled to hear about your positive experience with our Audi A4.
Our team works tirelessly to ensure that our customers receive the highest level of service and satisfaction, and it's incredibly rewarding to know that we've met your expectations. Your feedback is amazing but most of all, enjoy your new Audi A4 and thanks for using iCarLease!
excellent experience
I had an excellent experience working with Rebecca for my car lease! She was incredibly knowledgeable, attentive, and went above and beyond to help me find the perfect vehicle. Her professionalism and expertise made the process smooth and stress-free. I couldn’t be happier with the service I received. Thank you, Rebecca, for your outstanding assistance!
June 23, 2023
Unprompted review
Reply from icarlease.co.uk
We're delighted to hear about your excellent experience working with Rebecca for your car lease. Her knowledge, attentiveness, and dedication to finding you the perfect vehicle made the process smooth and stress-free.
We'll be sure to share your kind words with Rebecca. Most of all though enjoy your new car and thank you for using iCarLease!
Excellent Service
We ordered a Mini for our daughter as she’s just passed her test and this is her first car.
It was a surprise and icarlease and especially Craig Sutton have been absolutely fantastic from start to finish in helping us with this. All the way through to delivery today.
Craig has been so good and so helpful and i can’t thank him enough.
I would never use another lease company, these guys are that good.
September 1, 2023
Unprompted review
Reply from icarlease.co.uk
Thank you for your review, Louie! Above all, we sincerely hope your daughter adores her new car – what a fantastic surprise!
We'd also like to express our gratitude for acknowledging Craig's exceptional performance. Both Craig and our team truly value your wonderful feedback.
Account manager 5 stars
Rebecca our account manager was fantastic, she deserved 5 stars. However the car was delayed by 1 week which caused major issues, hence only 3 stars
July 31, 2023
Unprompted review
Reply from icarlease.co.uk
Hi Denise, thanks for sharing your feedback and very glad you though Rebecca did a 5 STAR job. It’s a shame the delay with the manufacturing of the car caused you to lower your feedback for our service as it was beyond our control, but we do strive to always do better and value your feedback. Most of all though enjoy your new car and thanks for using iCarLease.
Rebecca was absolutely brilliant from…
Rebecca was absolutely brilliant from start to finish accommodating our needs and budget.
Will definitely use again and recommend!
August 18, 2023
Unprompted review
Reply from icarlease.co.uk
Hi Gaz, thank you for taking the time to leave such a positive review of iCarLease. We are thrilled to hear that Rebecca made your experience with us a great one and I'm sure she will appreciate the shoutout!
At iCarLease, we strive to provide exceptional service to our customers. Your feedback means a lot to us and will inspire us to continue delivering excellent experiences to all our customers.
We appreciate your recommendation and most of all thanks for using us!
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