Two systems installed in 2009. Now in 2021 we have been told the underground pipes which were layed as specified, were not deep enough by half. Also apparently the length of the pipes in the field sho... See more
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See what reviewers are saying
I've been trying to get technical support since Xmas 2016. Have had the system for just over a year and has failed numerous times. The website suggests what to do if one wants to order or has orde... See more
Placed air source heat pump and underfloor heating order last year for delivery on 27th Jan. Part order arrived, could not get anyone from Ice Energy on the phone (automated messages), no response fr... See more
Company replied
We paid a deposit of £1150 to Ice Energy last September for a heat pump to be installed this year into a new build house, why didn't they have a deposit guarantee scheme in place? I run a double gla... See more
Company details
Information provided by various external sources
Ice Energy is the UK’s leading provider of Ground Source Heat Pumps who also provide a range of Air Source Heat Pumps, Mechanical Ventilation & Heat Recovery, Solar PV and Underfloor Heating systems.
Contact info
9-10 Oasis Business Park, OX29 4TP, Oxford
- 0808 145 2340
- sales@iceenergy.co.uk
- iceenergy.co.uk
1.1
Bad
130 reviews
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ASP three years later
Three years no problem, warm house and half the cost of running storage heaters. ICE advice and information second to none! If I move I will install another ASP!
May 20, 2016
Unprompted review
Reply from Ice Energy Technologies
Good morning,
Thank you for leaving a 5-star review for our company. Don't forget, if you recommend us to friends or family and they install a system from Ice Energy, we will send you £100 to say thank you.
Kind Regards,
George Greening
Marketing & E-Commerce Assistant
The best customer service I've ever had
The only reason Ice Energy doesn't get five stars is because therTrustpilot definition of that is "no reservations".
Of course I've got the odd reservation. Ground Source heat pumps aren't as economical as they're cracked up to be. They're expensive to install and they're not maintenance free.
But, on balance, I'm pleased we've got one and I'm very pleased we picked Ice Energy. Their after sales service is absolutely brilliant. Six years after our heat pump was installed, I can still ring them up any time - including weekends - for help if there's a problem. There's someone at the end of the phone with free advice. Tell me another company with service like that.
May 20, 2016
Unprompted review
Good in parts
Ice Energy initially took good care of our installation - an air heat pump. The pump was linked electronically to an oil boiler which provided backup during the coldest winter days. There were teething troubles with this arrangement, but diligent work by their hi tech expert eventually got it right. The company has a problem solving service which solves most queries.However I had a problem with the pressure in the air pump system which I was unable to solve and the Ice Energy solution was that I should call in a plumber. Because they are centred in Oxford and do not seem to have a national network of technicians I w3as thrown back on someone who had never seen a system like mine and could only guess the solution. However, because of the generally good after sales service I decided to let Ice Energy instal solar photovoltaicc panels which they did most efficiently. All is now running well and I hope Ice Energy will be there for us if we have a problem in the depths of winter. .. .
May 20, 2016
Unprompted review
Reply from Ice Energy Technologies
Dear Keith,
Thank you for leaving a 4-star review for our company.
We're sorry to hear that you had issues with the installer. Please be assured that we run monthly installer training courses to ensure anyone that we recommend is trained correctly to understand the complexities of heat pumps and the installation processes. Given your comments, we would be very interested to know who the installer was so that we can ensure they receive additional training or are no longer recommended by us.
Don't forget, if you recommend us to friends or family and they install a system from Ice Energy, we will send you £100 to say thank you.
Kind Regards,
George Greening
Marketing & E-Commerce Assistant
Honest referral
I would recommend this company to others, thinking about installing a Ground Source Heat Pump and have indeed done so on many occasions having fitted 3 systems myself .
May 20, 2016
Unprompted review
Reply from Ice Energy Technologies
Dear James,
Thank you for leaving a 5-star review for our company. Don't forget, if you recommend us to friends or family and they install a system from Ice Energy, we will send you £100 to say thank you.
Kind Regards,
George Greening
Marketing & E-Commerce Assistant
Excellent product, Excellent service
I have a ground source heat pump from Ice Energy. The location of the property is the north west coast of Scotland. The pump provides both room heating and hot water. I'm very pleased with the reliability and performance of the product and the the after sales service is also excellent.
May 20, 2016
Unprompted review
Reply from Ice Energy Technologies
Dear Neil,
Thank you for leaving a 5-star review for our company. Don't forget, if you recommend us to friends or family and they install a system from Ice Energy, we will send you £100 to say thank you.
Kind Regards,
George Greening
Marketing & E-Commerce Assistant
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