icon.amsterdam Reviews 269

I am sorry to write a bad review but this is ridiculous, stay away from this seller.

On 16th of august I ordered trousers from this site.

On 19th of august it was on its way,

on 23rd of august it was still on its way and the status was “completed”. After I contacted the company, they told me, that maybe some neighbour took over the package or it was already delivered, they wrote me this: “If the tracking information indicates that the package has been delivered but you have not received it, there could be several explanations, such as the package being accepted by a neighbor, roommate, or doorman, or the package being placed in a discreet location to ensure security.
I would advise taking a moment to check with those who might have accepted the package on your behalf, and also double-check the shipping address for accuracy. It could also help to contact the local carrier for any additional details they might have regarding the delivery. If these steps don't bring any clarity and it's been more than two business days since the order was marked as delivered, please reply to this thread so we can assist you further.” I contacted the customs and the forwarding company and they did not receive the package.

On 27th of august I received the package, it did not fit me, so I sent it back on 30th of august to get my money back, and they wrote me, that it is not problem, there is 14 days money back.

They wrote me on 20th of september that they received the stuff in good order and they offered me voucher, but I wanted my money back.

After that, they told me, that i did not reach the conditions and they cannot send me a refund, only a voucher for their stuff, which I do not want after I know, that does not suit me well.

They offered me 5 times voucher with different amounts. Until this date I still do not have my refund.

Quality of the trousers are average, I went for the measurěents and i could not fit my leg in it.
Date of experience: September 23, 2024

The most awful experience I've ever had with online shopping.

After seeing the adverts on IG, I thought I would give it a go, I ordered x2 trousers and x2 polo shirts. The next day I received a promo email saying the items I had only just ordered little over 24 hours ago, were now buy 1 get 1 free. I immediately emailed them explaining that I would be happy to return them (when they arrive) and order again to quite frankly, benefit from a much better deal than what I ordered on. After a few days I got a feeble response basically saying 'pot luck'. After a few emails back and forth as I was waiting for my order to arrive, they still did not acknowledge my intentions to re order. I waited over a week for a response at by which time, the BOGOF offer had finished so they said its over now. It makes me wonder did they take so long to reply because they knew this or are they just terrible at customer service (reading the reviews now, it would seem like the latter)

When my order finally arrived one of the trousers were missing. It took over another week and multiple chasers to them to finally come back to me asking me to send a photo of the barcode which was no longer in my possession so they can send a replacement which I said I didn't want as I wasn't a fan of the trousers which arrived.

The responses I have received from them have been so sub par its almost comical at this stage. I am still ongoing with them to try and secure a refund for the missing item.

I wouldn't purchase anything from this company ever again even if someone paid me.

Customer service is awful and the clothes are bang average at best.

The only good thing going for them is their marketing department who are doing a great job of 'polishing a t*rd'.

Do not make the same mistake I made.

I placed an order on August 8th. The company sent me an email on August 12th stating that one of the items was out of stock. I've provided them with the new item. It's August 23rd, and there's been zero movement, except their AI emailed me to repeatedly tell me they've forwarded my info to the correct department. I asked for a refund if it was too difficult for them to make a simple change. They have had my money for weeks now. I have never dealt with worse customer service.

Waiting 7 days so far and still no further forward with my order. Keep getting the same email telling me my order has left but the order tracking number gives me no information or status of shipment. Ruined my son's birthday and I had to buy more items to replace the undelivered items.......go elsewhere

Be warned ! Really bad quality products.
Poor material, poor design.
I have inquired 5 times on how to return my items and have received zero response.
In addition ... if you want to return...: the items have to be sent back to the Nederlands, with international documents ... at the customers expense !
Don't buy!

Really bad service. I made an order 3 weeks ago, didnt get any updates on the order and it was in 'being fulfilled' online for 2 weeks. I finally got to speak to a person and they said they were sorry but 3 of 4 items that I ordered were out of stock. They havent responded since, havent said anything about a refund or what they can do to fix their issue. Worst customer service I have ever seen and they still havent given me my money back.

It is more than 10 weeks ago since they told me to refund my money. I still haven't recieved any money. This is a DISGRACE!!!!!!!

The items I received did not sit well on me. I wanted to return. The only shipping address was in the Netherlands. The cost of shipping by Fedex was in hundreds of dollars and exceeded the cost of the items I purchased. I asked for a return label or US address. The customer service representative told me that it was customer's responsibility and I had to ship it to Europe. I will never buy anything from them again and will make sure that I will share this information with everyone around me.

We have ordered 2 pairs of trousers and we have received it on time only those were to big and we have send them back within 14 days. We have also send the receipt of the post office. The payment was going via klarna, so we marked the order as return. And there was a note that Icon Amsterdam was slow with reacting on returned items so we had to contact icon Amsterdam ourselves. And we did. And they replied that we were late with returning the goods even though we returned it with in 14 days. And now klarna opened the statement and they said we still have to pay. We have to pay for the goods we returned on time. See below the email. We have not received the voucher either and we do not want the voucher because we are not going to order anything because of the bad service. Please see the email we have received. And the note what is mentioned at klarna
Waiting for Icon Amsterdam to confirm. Icon Amsterdam normally takes 18 days. Contact store to speed up.

The store never confirmed even though we goods were returned within 14 days.

We are not going to pay for goods we gave returned on time.

Bedankt voor je e-mail en je vraag over Klarna. Graag willen we verduidelijken dat de verantwoordelijkheid voor betaling te allen tijde bij de klant ligt, ongeacht de situatie. Helaas hebben wij geen controle over Klarna-betalingen of de mogelijkheid om aanpassingen te maken aan hun betalingsvoorwaarden.

Onze rol beperkt zich tot het goedkeuren of afwijzen van retouraanvragen. Daarnaast geven we, volgens ons beleid, vouchers uit in plaats van terugbetalingen voor producten die tijdens een sale zijn gekocht. We willen benadrukken dat de klant altijd zelf verantwoordelijk is voor de betaling, ook in het geval van een voucher.

Made an order 12 days ago haven’t heard from them😡 tried to contact them 3 times.

#DK1278

Ordered under thier black friday, first the order took over 8 days where it stands on the website 3-4 days.. I was travelling so you can imagine. Anyway it ended by me travelling without the goods I wanted to have with.
Seconed, first time in europe I see a shop doesn't return goods. And claim that you can only change to something else. That method I heard and read about with only VERY CHEAP, low standard shops. The ones that doesn't sell much and want to keep your money regardless what ever.
That being said, I will return my order and see what will happen.
Irak just warning you all when you buy on that website and didn't read the return policies, thinking that it's like all over Europe.
Cheers all Merry Christmas

Told me that they hadn’t sent my order as I had not put my house number on the order! Seriously…. Some houses actually have names not numbers. I had paid for faster delivery and they haven’t shipped my order from incompetence as far as I can tell, an easy postcode search would have shown it’s a name not a number. Also why do you need to cancel the order and re process. I have simply asked for a refund, that was my first order and I have 0 faith in this company. Hopefully I don’t have to involve the bank and raise a charge back. Ridiculous

I was sent the wrong size and they told me to keep the wrong size, since it was too costly to ship back and they mailed me another pair of pants.

Good for them...Thanks!! Nick H.