iGarden Reviews 

I have upgraded both my SwimJet and vacuum. Every product I have had is top notch, as is the service. Professional, great follow through, fantastic products. Highly recommend.

I want to update my previous review. After many back and forth emails customer service stepped up and tried to make things right. They sent me a new upgraded model of the same cleaner. I used it several days and it turned out to less efficient than the original model. They wanted my honest feedback and this is it. These cleaners are jut not good!
I’ll say that after many exhausting back and forth emails customer service did do the right thing. I still believe than can update their return policy and customer service. I do need to mention they ended up refunding my money, that’s the one star.

iGarden Customer Support is very helpful and responsive. I was confused by the number of different pool cleaner robots they offer and didn't find their online information adequate to help decide which product might be best for my needs. I sent a long list of questions to iGarden Customer Support who were very diligent and patient in answering all my questions and addressing all my concerns, thank you!

IGarden products and service will exceed your expectations. Their great service and technical support team is exceptional and provides 5 Star customer service.
Their “Satisfaction Guarantee”is more than words because it’s backed by a commitment to providing great products and fantastic customer service. Don’t hesitate to buy their pool cleaner…you
won’t be disappointed!

I came across iGarden while researching portable swim jets and had a few questions before committing. Summer from their support team got back to me quickly, was straightforward in her replies, and made the pre-sale process easy.

What drew me to the X Series specifically was the wireless, battery-powered setup — I didn’t want to deal with construction or a permanent install for an existing pool. The longer runtime on the higher-tier model and the adjustable current settings also fit what I was looking for, since I swim regularly for fitness.

This group is incredibly responsive
I purchased the pool cleaner months ago and it’s impressive and the support shen needed wa within a day. The products I’ve received have been delivered promptly and worked as described

Hi, I just wanna say that the igarden X35 portable swim jet. It’s gonna be a great addition to our pool. and my two autistic boys and myself are going to enjoy it all summer. And thank you so much to igarden for their service and support. I couldn’t . be more happy with your service. Great company great product..if you get a chance check this product out. You won’t be disappointed..

We're very happy and impressed with the quality and technology of our new K Pro 100. It have does everything as advertised as well as being well built and tou can't beat the 3 year warranty. Highly recommended!

They make great products and their customer service is helpful and kind. Great to work with!

I needed to make a change to my order. The support team was super fast and helpful. I wouldn’t hesitate to purchase from iGarden again either direct or from kickstarter!

Because the swimjet x was a Kickstarter item, I was very reluctant at first to buy it. I was able to talk to customer service two separate times. Both times, they were extremely patient and knowledgeable. They were able to compare models for me. They were able to give me suggestions on which would be better for me. I was very happy to be able to talk to them before I had to purchase my item. It was much better experience than I could have hoped. I hope the product turns out to be as awesome as the customer service. Thanks to both of you that I spoke with.

their customer service team responded quickly to all our issues

My experience thus far has been the igarden team is very responsive very professional and good to work with. Do not hesitate to reach out to them and they will do whatever they can to solve whatever issue you may have.

Strongly believe in this venture. Customer Service is phenomenal! Answered questions and took care of my situation immediately.

I bought an Igarden robotic cordless pool cleaner. the delivery was faster than expected and the machine was user friendly. in hindsight I may have bought the wrong model, since I have a very large pool. I reached out to igarden and spoke with a representative concerning my dilemma. they were very cordial and understanding.
they offered a return without any hassle and are sending me an upgraded model. very pleased with their customer oriented service

Great customer service. I was confused about some of the details of shipping and received a human (shock!) who explained to me how it worked. I had previously cancelled my purchase, but have now re-ordered. Thanks for your help!

They're replacing my pool cleaner. K36 with a K70 device itis a better it has a better longer battery life.
very pleased with their support...

Everton Chrusciaki

I thought I had done my homework when researching robotic pool cleaners, and decided on an IGARDEN model. I selected the right brand, just not the best model for my application. Expecting indifference when I contacted customer support, I was overwhelmed by their concern, and the surprising solution offered by their team within minutes. It’s been many years since I’ve experienced responsive, respectful support after a purchase. First class! And great product!
UPDATE:
Finally received my “upgraded” product (K70) with turbo boost feature to insure better wall cleaning. Features include a difficult to read LED display and a totally useless app. Still really cool looking, like a hypercar!! LOL… Turbo mode drains battery in half the time, has no improvement with wall climbing, and is totally disoriented by my kidney-shaped pool. On a positive note, this unintelligent robot IS entertaining. Friends visit just to laugh at its floundering around with no direction known. Does not perform as expected. Make a better choice.

My MI-55 did not function properly. But customer service has been great and after they offered me some options they are replacing my unit with an upgraded model. So they stand behind their product.

IGarden customer service went above and beyond to make sure our buying experience was a good one. I know that I have not worked with a company who was this committed. Thank you!