I purchased a swim jet and after receiving the item realized there are no manuals everything's online. All in all I called customer support immediately got a person to talk to they helped with any reg... See more
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I've had nothing but an outstanding customer experience with iGarden. I ordered a swim jet and one of the boxes got misrouted by FedEx. iGarden customer service caught it immediately, sent a replaceme... See more
I purchased the K36 Series Vacuum and unfortunately it does not perform as shown. Unit does not skim water, also cannot climb walls / steps. Unit passes over light dirt piles and hardly cleans bottom... See more
Company replied
1st time owning a pool so I wasn’t sure what to expect. Pretty amazed by the costumer support, any questions at all they are addressing and resolving. The robot it self is a pretty neat design even t... See more
Company details
Written by the company
Welcome to iGarden, where advanced technology meets outdoor living. We are dedicated to simplifying backyard and pool maintenance through intelligent, self-managing systems. Specializing in autonomous outdoor solutions—including our cutting-edge AI-powered robotic pool cleaners, smart lawn mowers, and premium swim jets—we help homeowners eliminate the hassle of manual upkeep and maximize their backyard enjoyment. Driven by innovation, reliability, and real-time smart control, iGarden brings premium efficiency right to your fingertips. We are committed to delivering top-tier product quality and responsive, human-centered customer support. Share your journey with us or explore what our community has to say!
Contact info
United States
- igarden.ai
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Great pool cleaner
“Excellent pool cleaner! It does a great job picking up dirt, leaves, and debris, and keeps the pool looking crystal clear with very little effort on my part. It’s easy to use, moves around efficiently, and saves me a lot of time on maintenance. The only downside is that it doesn’t clean the walls, but for the pool floor and overall maintenance, it works really well. Definitely worth the investment for anyone who wants a cleaner pool with less hassle.” The customer service team was extremely helpful throughout the whole process.
My unit was not working properly
My unit was not working properly. Contacted igarden and they gave me a couple of options to choose from. I choose an option for them to send me an upgraded unit. They are helpful in trying to resolve the problem.
Just to let you know about my…Support Group Experience
Just to let you know about my experience with IGarden support group. I had done my homework on the IGarden Pool Cleaner and in my opinion, it was the best one on the market, so I bought it. When it came, I found I had a few logistical problems, so I contacted the Support line. This is where I was surprised. I have never been treated so respectfully before. I was not made to think it was my problem but issues we could work on together and we did. After several emails with pleasant discussions and what I considered Truthful answers to my questions we resolved the issues. I would say if you ever had to deal with support groups before making you feel uncomfortable and mad. This experience was in-itself worth the price of the product. If I have any pool needs in the future, I will be looking at IGarden first.
Great customer service
The robot did not function as intended. I contacted customer service and they were willing to send a replacement. Great customer service!
I had several questions and the…
I had several questions and the response was very quick. They handled all of my requests with speed and consideration!
IGARDEN IS A GREAT COMPANY TO WORK WITH.
They have great service
They have great service, would definitely recommend this company and their products
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