I placed my order on June 18th. I still haven't received my item as of yet. I emailed the company and the same response is being given as it supposedly a popular item. Unless you reach out to them, yo... See more
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Poor customer service. Zero clear return or exchange policy. Poor hair quality & useless. I can't see myself in the hair. Horrible looking hair. What you see on the images is not the same when you e... See more
Company replied
I bought a bob here a few months ago so the quality is good, but the bob was cut in a shameful way with the ends at the back totally uneven compared to the front! I don't understand why this wasn't n... See more
I ordered on January 30. It's been a whole week, and I still have no tracking number. Instead someone named Yuki from 86 area code sends me a message on whatspp but did not answer my email. YUKI sen... See more
Company replied
1.5
Bad
92 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered a wig on September 19th
I ordered a wig on September 19th, 2025. As of today, 10/10/25. I hit a confirmation immediately after placing the order and no more communications. I have emailed several times. No one picks up the phone and WhatsApp message is automated. This company is a fraud. BEWARE!!!!!
I am still waiting for someone to respond to me.
October 11, 2025
Unprompted review
Reply from Ilikehairwig
Hi Victoria, we sincerely apologize for the frustration and misunderstanding that led you to feel this way.
We want to assure you that we are a legitimate business, and our goal is always to resolve customer issues.
Our records confirm that our support team did reply to you and has already processed a full refund for your order.
The confirmation should be in your email. If you haven't received it, please email us directly at service@ilikehair.com with your order number, so we can provide the proof and assist you immediately.
We are here to ensure this is resolved for you.
Reply from Ilikehairwig
Hi Traci, we are very sorry to hear that you feel this way.
We want to assure you that we are a legitimate business, and our goal is always customer satisfaction.
Our records confirm that a full refund of $160 was processed for your order on October 13, 2025.
The refunds should already be returned to your original payment method.
We sincerely apologize for any misunderstanding or frustration you experienced.
If you have any further questions, please feel free to contact our customer service team ( service@ilikehair.com )directly.
Its been over a month and a half and…
Its been over a month and a half and still NO wig.
where is my wig??
September 12, 2025
Unprompted review
Reply from Ilikehairwig
"Hi Regina, we sincerely apologize for the delay in receiving your order and completely understand your frustration. We are here to help you get this resolved.
To allow us to look into this immediately and provide you with a specific update, could you please us with your order number?
You can also contact our support team directly at service@ilikehair.com.
We will prioritize your case and do everything we can to solve this for you."
I placed an order several weeks sent…
I placed an order several weeks sent emails and no response, which this is truly my fault usually I review before ordering but I seen the wig on FB so I am not going to send this info to all my social media friends and we will flood the social media so these people will not get business ! I am a business owner so I suggest anyone that is having issues with this company file a compliant with BBB it doesn’t matter if they are not listed but the more the merrier let’s all protect consumers and stop this company from fraudulent acts !
October 1, 2025
Unprompted review
Reply from Ilikehairwig
We sincerely apologize for the extended wait on your order. The new products we recently launched involve more complex craftsmanship and are significantly more challenging to produce, which requires a longer manufacturing time compared to our other wigs. We truly appreciate your patience. You are also welcome to contact us directly via WhatsApp. Our customer service will prioritize your message and assist you as soon as they are online. Leaving a negative review will not expedite the shipment of your order. The most effective way to resolve this is to get in touch with us directly, and we'll personally follow up on your order status for you. Waiting for your reply asap.
Scam and fraudulent
I try my best not to listen to the complaints of others because everyone has different view. However, this company does not value customer service at all. I placed an order with them on June 8th and have yet to receive the item I ordered. I've sent several emails and they reply with several responses with not taking accountability or issuing a refund. They constantly blame it on customs and logistics. I contacted all parties involved and each organization informed me they do not have the information that was given to me by ilikehair. ILIKEHAIR uses fraudulent business tactics and marketing to steal from innocent people. Logistics and customs informed me that most businesses will issue a full refund in 30 days. Be careful with this company, the complaints are true.
June 8, 2025
Unprompted review
Reply from Ilikehairwig
We deeply regret the inconvenience this situation has caused. Please understand that customs inspections are an unforeseen circumstance that is entirely beyond our control as a merchant. We have no influence over the customs clearance process. A negative review will not expedite the release of your package by customs. The most effective solution is to work with us directly. Please contact us, and we give you our full commitment to resolving this issue for you. Waiting for your reply asap.
Ordered a wig on September 5
Ordered a wig on September 5. The wig has not shipped. I attempted ti reach out through the contact email and I requested a refund. They emailed me back and ask if I wanted to pick another wig or go to a store and get a wig. First, if there was a local store in my area with the wig I purchased I would have never used their website. Second if I ask for a refund and you have not shipped the wig. Why not cancel my order and refund me my money. Third, please do not tell me a lie like the reason it has taken so long to ship the wig because you are using good quality hair. I used good quality money when I attempted to buy it. But now I want to cancel my order and I am requesting a refund. They are being difficult
September 22, 2025
Unprompted review
I ordered a wig in June and I’m not got…
I ordered a wig in June and I have not received it yet. They kept saying custom delays and would respond. Now they won’t respond to me they only give me ads for other wigs on WhatsApp. They owe me $110 bucks.
June 25, 2025
Unprompted review
Reply from Ilikehairwig
We're sincerely sorry for the inconvenience. We hope that every customer receives their order asap. However, new wig development requires constant confirmation and adjustment of production details with the factory, so production time needs more time. These initial adjustments lay the foundation for the quality of the wigs later on. If we don't confirm production details and make adjustments with the factory, production time can be shortened, but the quality may not necessarily be high. We strive to provide our customers with high-quality wigs.
If you can't wait for it, please contact us by email. Our customer service will help you to cancel this order and refund you. Is that fine? Waiting for your reply.
False products. Long wait. Deceptive advertising.
False products. Long wait. Decent customer service. July 31 I paid for a sisterlocs wig that was heavily advertised on Instagram and endorsed by trusted influencers. I asked for an ETA via email. No response. Finally got a response via Instagram. Was told I need to wait another three weeks as a week was still being produced. They tried to offer me another wig instead of the one I ordered after waiting for six weeks. They finally decided to issue a refund.
September 8, 2025
Unprompted review
Reply from Ilikehairwig
Hi Hornet,
We apologize for keeping you waiting so long.
We explained that this product is very popular and we've been receiving a high volume of orders. The factory has been working overtime to produce it, and the processing required is complex, so delivery will take longer.
We are also offering a refund or exchange.
We sincerely apologize for the inconvenience.
We will arrange for faster delivery next time.
A negative review won't resolve any issues. If you have any questions, please contact our customer service immediately.
This is a scam company
This is a scam company. I placed an order for past 3 weeks now. No response from this company. I tried to call them ,no response
August 17, 2025
Unprompted review
Reply from Ilikehairwig
We're sincerely sorry for the inconvenience. We hope that every customer receives their order asap. However, new wig development requires constant confirmation and adjustment of production details with the factory, so production time needs more time. These initial adjustments lay the foundation for the quality of the wigs later on. If we don't confirm production details and make adjustments with the factory, production time can be shortened, but the quality may not necessarily be high. We strive to provide our customers with high-quality wigs.
If you can't wait for it, please contact us by email. Our customer service will help you to cancel this order and refund you. Is that fine? Waiting for your reply.
Straw that broke the Camel's back
I didn't do my research because I purchased this kinky Edge wig from this company before and was pleased. They changed the wig completely to a cheaper quality. The wig cap is tighter and the hair is that of a baby doll. I'm so disappointed, in addition, the price increased. I read reviews about returns and I can forget about that. If I could start over, I would check trust pilot reviews and find another company for my wig. Nowadays, the wig companies are hiring these influencers to trick you into liking and wanting to purchase the wigs, however, when you get the wigs it's usually not what we saw on the influencer. This purchase for me was the straw that broke the camel's back. I'm done buying these wigs, period.
August 20, 2025
Unprompted review
Reply from Ilikehairwig
Hi Reign,
We are very sorry for that happen.
Our wigs are 100% human hair, please don't worry.
Our wigs all have a medium wig cap of 22.5 inches. If you need a large wig cap, you can contact us first to customize it.
If you are not satisfied with what you received, please contact our customer service first, we will provide you with a solution, please don't worry.
If you still want to return the product, you can contact our customer service.
Negative reviews will not help solve the problem.
If you have any questions or concerns, you can also contact our customer service.
This is WHY You Always Check Google Trustpilot Reviews First!I
This is WHY I check Google Trustpilot on ALL businesses prior to ordering anything! Trustpilot's reviews/comments deem ILikeHair company A SCAM! No thank you! I'll keep my coins! And they have claims filed at the BBB [Better Business Bureau! That tells you all you need to know right there! TO STAY AWAY!
August 11, 2025
Unprompted review
Reply from Ilikehairwig
We're so sorry for your dissatisfaction. May I know is there any problems with your order? Negative reviews can't help you solve the problem. Please contact us first and we'll help you solve the problem 100%. Waiting for your reply asap.
Terrible product and terrible customer…
Terrible product and terrible customer service.
It has been two months and I still haven’t received a refund.
June 10, 2025
Unprompted review
Reply from Ilikehairwig
We're sorry the hair make this bad experience and the inconvenience caused to you, and totally understand this time do not let you 100% satisfied. But negative reviews will not help you to receive the refund quickly. If you have returned the wig to us, please contact our customer service for refund. Thanks for your patiece.
SCAM FRAUD ,DO NOT BUY FROM THIS CO.
SCAM , FRAUD , DO NOT BUY FROM THIS COMPANY
If there was a zero star I would give them zero
Seller advertised wig on their website as Celebrity Put on and Go 100% Human Hair Wig
The wig I received is a Synthetic wig with limp flat curls , shedding a lot of hair .
The wig is shapeless which means you still need to take it to a hair salon and pay through the nose to get it styled
I complained and they kept on asking me to send pictures
I put a one star review on their website with my complaint and they deleted my review
They have false reviews and pictures on their website which says the quality of the wigs are very good
Please Do Not Believe This it is a lie , scam and fraud
I also thought I was dealing with a US company but they actually send you fake wigs from China
They asked me to send wig back and all their shipping handling charges would have eaten up all the refund owed .
I was lucky that I paid through PayPal but I had to prove my case by sending PayPal all the evidence of emails and photos to show that I recieved a synthetic wig when I paid for a 100% human hair wig.
This company is a scam and they do everything not to give you a refund
They scammed me on 7 July and I note that they are still scamming people from review of 30 July here
Buyers beware and please take these reviews seriously
If this was a UK company I would have reported them to the Ombudsman and Trading Standards
This company should not be allowed to operate because they a fraud and a scam .
July 5, 2025
Unprompted review
Reply from Ilikehairwig
Hi Christine,
We're deeply sorry about this.
Our products are indeed 100% human hair.
The package may have been damaged during shipping, which may have contributed to your dissatisfaction.
We are processing your order according to normal procedures.
We accept returns to our US return address.
If you have any questions about returns, please contact our customer service again.
Leaving a negative review will not help resolve the issue.
Ilikehair should be Ilikescam
This company is a scam. The wigs come from Jerry Yasfbara, at 9208 Charles Smith Avenue in Rancho Cucamonga CA and they seller will not give you your money back on a return. The pictures on the wigs are pictures from LUVME sites and are FAKE. The customer service is terrible. SCAM, SCAM do not order from this site
July 14, 2025
Unprompted review
Reply from Ilikehairwig
Hi Melonny,
We are very sorry for this.
We are processing your order according to the normal process.
Our return policy also states that we cannot return directly to the address on the package.
We have explained everything to you.
If you want to return the wig, you need to contact our customer service first.
We will solve the problem for you.
Negative reviews will not help solve the problem.
If you have any questions or concerns, you can also contact our customer service.
Delivered to wrong address won’t refund
They sent it through one carrier service, then switched it to another. I sent them evidence showing that they delivered it to the wrong address. They gave me the runaround. I still have yet to receive my wig and I’m out of $300.
June 5, 2025
Unprompted review
Reply from Ilikehairwig
We're so sorry for the inconvenience. We have provided you the correct tracking number. You can use it to check the package. If you have still not received the package, please feel free to contact us. We'll solve it for you 100%, please don't worry.
If I could give zero stars
If I could give zero stars, I would! They haven’t submitted any tracking information. I’ve reached out numerous times. Nobody has returned my emails or WhatsApp messages. Their reviews on Google are fake and it seems like someone from their company is doing it all the anonymous ones. Give me back my money.
July 13, 2025
Unprompted review
Reply from Ilikehairwig
Hi Susannah Hunt,
We are very sorry for this.
Which email address did you contact us from?
We'll definitely respond.
It's possible your email settings have blocked your message; please check all your email accounts.
If you still haven't received it, please contact us again.
Negative reviews will not help solve the problem.
If you have any questions or concerns, you can also contact our customer service.
I got a used smelly cheap wig and they blamed me!
The wig box was damaged, the wig had no shape, it had a smell and greasy feel on the. I was not even packed right. The packing tissue paper was not on the wig and the netting for the wig was not on it either. Also the style does not look like the video. I have been emailing and writing bad reviews on their instagram and they keep erasing my comments. I sent pics to show what I got. They told me to return the wig. I do and then they send me pics of a different wig and tell me I cut it and no refund. So they have the wig and my money. DO NOT BUY FROM THEM!
I got a reply and still no resolution. WHAT I SENT AFTER THEIR RESPONSE AND STILL NOTHING. DO NOT BUY ANYTHING FROM THEM.
Again I have tried several times to get a resolution about the wig that I received and mailed back. I am still waiting for someone to make good on this issue or I will continue to write bad reviews until something is done.
I mailed an unused wig to you after I sent a pic that you authorized as good to send. You then send me back a pic that is not accurate and keep my money and the wig. How is this fair. I also started communicating with you the day I received the wig and this has dragged out over 4 months now. I would like a resolution. You owe me that.
March 31, 2025
Unprompted review
Reply from Ilikehairwig
We're sorry the hair make this bad experience. Our wig is brand new and has not been used by anyone. For the smell, it's the smell after the final style. Please don't worry. You can place the wig in a ventilated place for 2-3 days, the smell will come out gradually. About the box damage, we're sincerely sorry for this issue. Because it's an international shipment, there may be damage. If you have any problem when you get the wig, please contact us in time and we'll definitely solve it. And the factory can't repair the wig if it has been used and cut the lace, so we don't recommend returning it. Hope you can understand. We have sent you the email and have given you the upgraded solution. We're waiting for your reply. Please contact us firstly instead of leaving the feedback directly, we'll give you a satisfied solution, thanks for your nice understanding.
NEVER TRUST THIS BUSINESS AT ALL
NEVER TRUST THIS BUSINESS AT ALL. ITS FULL OF SCAM AND FRAUD!!
I ordered 3 wigs from this business and then the wigs came in and didn’t meet my satisfaction as they were not fitting well in my head.. I contacted them to let them know that I need to return and get a refund, these people replied by saying that I should send pics to see if they were still good (never worn) I sent them pictures. After receiving pictures these people never got back to me and I kept sending emails non stop to follow up cause I knew they were buying time so they can come back and say exchange or refund time has passed. And during that time these people only sent 2 wigs out of the 3 that I ordered. Funny enough while they were ignoring my emails for the returns they sent me the 3 wig after I also wrote that they didn’t even sent the full order. All my emails about requesting a shipping label back to them were ignored since the month of MAY now this JULY thy came back and told me that refund time has passed/expired.
July 9, 2025
Unprompted review
Reply from Ilikehairwig
Hi Sara,
We're so sorry for your dissatisfaction.
Our wigs are 100% human hair, please don't worry.
We are processing your order according to the normal process.
We respond to every customer's message.
If your email address is incorrect or blocked, you may not receive a reply from us.
Please check your spam folder first.
If you are dissatisfied with the product, please contact us first.
We will definitely help you resolve the issue.
Leaving a negative review will not help you resolve the issue.
If you have any questions or concerns, you can also contact our customer service.
Scam Alert
Scam Alert – Do NOT Order from Them!
I was charged $247 for a wig I never received. I tried to contact them multiple times, and instead of helping me, they bombarded me with spammy and irrelevant messages. This company is a complete scam. They took my money and provided no product or real customer service.
Please be careful – do not trust this site or make any purchases from them.
July 3, 2025
Unprompted review
Reply from Ilikehairwig
We're so sorry for your dissatisfaction. Our orders are shipped according to the order sequence. After receiving the order, we'll arrange production or shipment immediately. We also sincerely hope that every customer can receive the order asap. But a bad review will not make you receive the package faster. You can contact us by email first and tell us your order number. We'll help you check whether your order is in production or delayed in logistics. We do business with integrity and will never deceive any customer. If there is any problem, we'll solve it 100%, please don't worry.
The wig looks like something made at…
The wig looks like something made at home. It is not human hair. Also not a natural black color. I also found it difficult to return. I’m tired of being taken advantage of from companies not in the United States. I’m done!
May 15, 2025
Unprompted review
Reply from Ilikehairwig
Hi Rhonda Dockery,
We are very sorry for this.
Our wigs are 100% human hair, please don't worry.
We are processing your order according to the normal process.
Because the product is dyed, there is a possibility of 3% color difference. The angle of the photo and the different pixels of the mobile phone may also produce different effects.
We have explained everything to you.
If you still want to return the product, you can contact our customer service.
We will solve the problem for you.
Negative reviews will not help solve the problem.
If you have any questions or concerns, you can also contact our customer service.
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