I placed my order on June 18th. I still haven't received my item as of yet. I emailed the company and the same response is being given as it supposedly a popular item. Unless you reach out to them, yo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Poor customer service. Zero clear return or exchange policy. Poor hair quality & useless. I can't see myself in the hair. Horrible looking hair. What you see on the images is not the same when you e... See more
Company replied
I bought a bob here a few months ago so the quality is good, but the bob was cut in a shameful way with the ends at the back totally uneven compared to the front! I don't understand why this wasn't n... See more
I ordered on January 30. It's been a whole week, and I still have no tracking number. Instead someone named Yuki from 86 area code sends me a message on whatspp but did not answer my email. YUKI sen... See more
Company replied
1.5
Bad
92 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The babyhair on the hairline is too…
The babyhair on the hairline is too beautiful,the quality of wig is super good,I like it very much
January 9, 2025
Reply from Ilikehairwig
Hi Kathy Vick，
Thank you for your feedback.
We believe you will look very charming and beautiful when you wear them!
You will definitely receive a lot of compliments!
If you like it, you can also recommend it to your family and friends.
Shipping took maybe 2 weeks
Shipping took maybe 2 weeks. The hair is nice. Might have to cut the bangs to get the picture look.
December 19, 2024
Reply from Ilikehairwig
Hi Christina,
Thank you for liking our wigs, we will do better in the future.
Next time if you have time requirements, you can make a note after placing the order and we will give priority to your order.
Wearing it will definitely make you look very beautiful and charming!!!
i just have to brush my hair back and…
i just have to brush my hair back and cut some of my bang it was irritating my eyes .. other than this i love it.
December 3, 2024
Reply from Ilikehairwig
Thanks for liking our wig! Because our bangs are actually made in the same way, we left long bangs in the front because everyone's face shape is different, so you can trim it according to your own requirements.
Do not order from them!
This company is shady and they will try and keep your money. I ordered a wig from them and luckily I paid through PayPal because it was like pulling teeth to get the return address from them. Once I got the return address the company blocked my email address. I ended up opening a claim through PayPal to get my $200 back. I recommend everyone to pay via PayPal and file a claim through PayPal if ILikeHair doesn’t refund you. As long as you have proof of them receiving the wig via tracking then you will get your money back. It is sad that the company uses unfair practices to rip off their customers.
Update 01/30/25: I have receipts and screenshots of all my interactions with this company. You did indeed block me after I told you that I was returning the wig and I had to open a dispute to get a refund. Don’t play games because I don’t uploading the proof. Do better!
September 16, 2024
Unprompted review
Reply from Ilikehairwig
Hi there,
We're sincerely sorry for the wig can't meet your expectations.
We followed every step to run your order.
We're happy to receive your feedback.
But negative reviews can't help you solve the actual problem. If you are not satisfied with our wig, please contact us first.
We will solve the problem for you first, and then if you insist on returning it, we will provide you with an address for return.
But you said that we blocked your email address, which is impossible. We have not blocked every customer's address. It may be that you failed to send it or for other reasons.
You can contact us with another email address, and we will arrange a refund for you after we receive your return.
Thanks for your feedback. We'll improve our wigs and do better in the future.
I paid for a bleached knots got send…
I paid for a bleached knots got send the wrong g wig.
December 23, 2024
Unprompted review
Reply from Ilikehairwig
We're sincerely sorry for the wig can't meet your expectations. We followed every steps to run your order. A negative feedback will not help anything. we checked that we sent the nice and correct hair for you. We have pre bleached the knots, because each customer's needs are different, some want to leave a little black knots, some hope to be completely bleached, our standard for bleaching knots is conventional, so that customers can also customize according to their own requirements, whether to wear it directly or to wear it again after bleaching. These do not affect to use.If you have any questions, please contact our customer service firstly instead of leaving the feedback directly. We'll give you a satisfied solution. Thanks for your understanding.
I wish there were more cap sizes…
I wish there were more cap sizes available, but I still rate the hair and lace a ten. The cap was somewhat large.
December 4, 2024
Reply from Ilikehairwig
Hi Pauline,
We really appreciate your likes and feedback.
Our wigs cap are all for medium size 22.5 inches with adjustable belt and combs. You can adjust the belt to wear.
If you want the other wig cap size, you can contact us or leave a note after you placed the order, we will customize the small wig cap for you.
Wish you a blessed day!
I would not recommend ordering a wig…
I would not recommend ordering a wig from this company. The wig I ordered looked nothing like what was advertised. When I contacted them to return the wig I would get emails from them trying to convince me to keep it or put products on it to make it look like what was advertised. I did not put any products on the wig because I felt that it be used to not take the wig back. Finally was given instructions on how to return the wig. This has been a three month process to get a refund. As today I have not received my refund. I don’t thing this company is very professional. I will continue to send them emails for my refund and perhaps file a small claims. The wig cost was 109.00 not including tax plus shipping and handling.
October 16, 2024
Unprompted review
Reply from Ilikehairwig
Hi Renee Hall
,
We're so sorry for your dissatisfaction.
We're a legitimate store.The influencers use our wigs themselves before posting pictures and videos.
Our wigs are high quality, and we accepts returns, if the wig has not been used, cut, dyed or bleached.
We're happy to receive your feedback. But negative reviews can't help you solve the actual problem. If you are not satisfied with our wig, please contact us first.
If we see the problems we can solve it for you 100%. Waiting for your contact.
This new straight wig is amazing
This new straight wig is amazing! The hair is as smooth as cotton and perfect. I think this is my favorite! This one looked really natural after I trimmed it, added bangs, and curled it with my large barrels; the praises kept coming in! Thank you.
November 18, 2024
Reply from Ilikehairwig
Hi Nereida Williams,
We're honored that you like our wig!
Our wigs are affordable and of high quality. And we also provide fast shipping.
Wearing it will definitely make you look very beautiful and charming!!!
Thank you for your appreciation again!
Reply from Ilikehairwig
Hi Alexandra,
Thank you for liking our wigs, we will do better in the future.
Wearing it will definitely make you look very beautiful and charming!!!
If you like, please recommend our wigs to your family and friends.
If you have any requirements for time, you can make a note next time and we will arrange faster logistics for you.
Have a nice day!
Well
Well, I placed an order for a wig a few days ago and have NOT received any response about my order. Can someone contact me via email regarding this matter. If anymore info is needed please email me and I will provide the details and my contact info and order number.
November 29, 2024
Unprompted review
Reply from Ilikehairwig
Please send your shipping address and your order number to our email, our customer serive will help you to check your order.
I gave it three stars instead of less…
I gave it three stars instead of less because I'm partially to blame for my dissatisfaction. I have a quirky hairstyle. Although it's difficult to cope with, people say it's pretty. I believed this would be a match in it's blown out state. Sadly, its thin, delicate nature is not ideal for supporting anything and is not good for concealing anything. I accept responsibility for that.
September 5, 2024
Reply from Ilikehairwig
We're sorry that you are not 100% satisfied. You can contact our customer service, and our customer service will provide you with tips on how to care for and wear the wig. It will make your wig look more natural after you wear it.
I really love this wig.
July 10, 2024
Reply from Ilikehairwig
Your like is our honor! We'll do it better next time!
Poor quality; poor customer service
The wig is not good quality and the color is dull. I returned the wig 100% to their specifications for a refund and they suggested I keep it if they refund me $40. That led me to believe they knew it would not satisfy. I sent USPS Priority Mail and it was delivered and they are still stalling. I plan to file a police report.
November 29, 2024
Unprompted review
Reply from Ilikehairwig
We're so sorry for your dissatisfaction. Our wig is 100% human hair with high quality. We offered you '$40 refund to keep the wig' option is because we want to provide you with multiple options to resolve the issue quickly. If you want to return it, we'll accept it. A negative review will not help you get a refund quickly. If you notice the return item has been delivered, please contact our customer service. If we confirm the receipet of the return, we'll arrange the refund for you, please don't worry.
wigs are not the same as pictured
wigs are not the same as pictured. Cheap looking but pricey not at all worth it. Wig I recieved is a total mess.
Very dissatisfied.
November 19, 2024
Unprompted review
Reply from Ilikehairwig
Hi Frida, we're sorry the hair make this bad experience to you.
Our wigs are styled and installed by our stylists before taking photos, so the effect will look better.
You can contact us and send us the pictures of the wig you received, we'll help you to style this wig and solve this problem for you asap.
So gald to receive your feedback, but bad reviews won’t help you solve your problem. Please contact us, we must give you the best solution.
Do not purchase from this company
Do not purchase from this company. The product does not arrive as advertised! I’m so mad that I fell for this scam. I paid too much for a wig that looks nothing like I ordered. Never again. I’ve bought better and less expensive wigs from Temu.
November 15, 2024
Unprompted review
Reply from Ilikehairwig
Hi there, we're so sorry that this time do not let you 100% satisfied.
Normally when we post the pictures or videos to our website and social media, our hairstylists installed and restyled the wigs, so it looks more gorgeous.
You can contact us first after you received the wig, we'll send you some suggestions on how to care and style the wig.
Thanks for your feedback. We'll improve our wigs and do better in the future. Negative reviews will not solve your problem. Please contact us and we'll definitely solve this problem for you.
Please don’t buy anything from this…
Please don’t buy anything from this company it’s a scam Despite what is said the product is cheap and nasty and you cannot return it.
The Influencers lack credibility don’t trust them.
October 24, 2024
Unprompted review
Reply from Ilikehairwig
Hi there, we're so sorry for your dissatisfaction.
We're a legitimate store.The influencers use our wigs themselves before posting pictures and videos.
Our wigs are high quality, and we accepts returns, if the wig has not been used, cut, dyed or bleached.
We're happy to receive your feedback. But negative reviews can't help you solve the actual problem. If you are not satisfied with our wig, please contact us first.
If we see the problems we can solve it for you 100%. Waiting for your contact.
Wig is not worth the money
Wig is not worth the money. It is so basic. It's supposed to have bangs but the bangs as past your eyes. This was g construction is so cheap and when you put it on you can. Still see the creases of where the wig has been creased in the package. They dont include any information to return the wig either. Stay away from this company.
October 30, 2024
Unprompted review
I order a wig from this site
I order a wig from this site. I got the wig in 7 days it is nothing what I ordered not even close, do not order from this company
September 27, 2024
Unprompted review
****Please do not waste your money****…
****Please do not waste your money**** You will not receive what you ordered and the reviews on ILikehairwig are fake. They will NOT refund your money or respond to any emails regarding your refund. The BBB has several bad reviews on this company. I wish I would have read these reviews before buying.
September 2, 2024
Unprompted review
Please listen to the reviews.
Please listen to the reviews.
I had the same issue gladly I paid with klarna so will take my issue up with them.
I claimed there was a quality issue they go ahead and claim that a 20 dollars fee will not be charged despite me accepting that the 20 dollars fee can be charged so they can handle the return fee.
Not worth the hassle stick to the expensive wigs.
August 5, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.