Easy ordering, easy payment, prompt delivery to us in the south island all the way from auckland. Items are good quality. Appreciate it thank you.
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See what reviewers are saying
I highly recommend shopping at Independent Living. My elderly mother had a hip fracture / hip replacement and I urgently needed items on the day of the injury, and then to prepare home for her retur... See more
Company replied
The rico reacher I received was NOT the same as the one pictured. The other folding reacher appears as advertised and is functional. Independent Living reimbursed me for the wrong reacher. However,... See more
Your service was first class but I cannot rate the products yet due to the fact that I am recovering from surgery and am still uncertain as to what products are most suitable for me.
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Disability Services and Support Organisation
- Equipment Rental Agency
- Scooter Repair Shop
Written by the company
Independent Living are committed to making daily life easier for disabled people and those living with impairments, by providing the disability equipment NZ can rely on. A not-for-profit organisation, we are your friendly community experts on all things related to disability and helping you to maintain your independence through our disability aids shop. We work with you or your family to understand your situation, concentrating on what your abilities are. We then find solutions for the areas that you need assistance with. Many of us have experienced disability ourselves, so we understand what someone needs to make the most of their current situation.
Contact info
14 Erson Ave, Royal Oak, , Auckland, New Zealand
- 0800 625 100
- info@ilsnz.org
- ilsnz.org
4.6
Excellent
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
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Friendly staff I dealt with Dawn a lot…
Friendly staff I dealt with Dawn a lot and she was fantastic and variety of goods for sale
January 29, 2026
Great service didn't have to wait…
Great service didn't have to wait long, keep up the great work .thanku & Godbless.
January 28, 2026
Wanaka Style Walker
My mother had used the Wanaka style walker and loved it. When she had to return her one to ACC we purchased this one via ILCT. It was in the South Island within the week. Great service.
January 28, 2026
Quick service
January 6, 2026
Order ,
Order ,, reseive at my door 2 Days later.
Wha better service than that
John Thompson.
Stated without obligation
January 5, 2026
❗ Do not rely on this company
❗ Do not rely on this company: Bariatric equipment was low quality, and customer service did not help even with proof of purchase. Research reputable providers before buying.
December 22, 2025
Unprompted review
Reply from Independent Living Charitable Trust
Dear Farhan
We are genuinely sorry to hear about the progression of your health needs and the distress you are experiencing. We take situations such as this very seriously, particularly where safety and wellbeing are concerned.
As previously explained, the bed and bed rails purchased in 2022 were suitable for your needs at that time. Since then, your health requirements have changed significantly. Bed rails are not designed to be used for transferring, repositioning, or bearing body weight beyond their specified limits, and continued use in this way presents a serious safety risk.
Despite the equipment being well outside warranty and the issues not arising from product faults, our organisation — including direct involvement from our Chief Executive — has worked extensively with you, your GP, Disability Needs Assessment Services, and Health New Zealand to urgently progress the correct clinical assessment. This assessment is essential to ensure you are prescribed high-needs equipment that is safe and appropriate for your current condition.
We remain committed to supporting you through this process. However, access to funded, high-dependency equipment can only proceed once the required clinical referrals and assessments are completed by you and your healthcare providers.
Our priority has always been — and remains — your safety and wellbeing. We continue to encourage follow-through with the relevant health services so that the appropriate long-term solution can be put in place.
Kind regards
Independent Living Charitable Trust
Excellent Service
I have dealt with Independent Living Charitable Trust for years. Excellent service and great products.
Very quick online service. Thank you.
November 25, 2025
Reply from Independent Living Charitable Trust
Thank you for your kind words Wendy. We 're glad you enjoy our products and our online store.
Easy to follow website
Easy to follow website, quick efficient service. I would however suggest removing "Shop" as the tracking method, the need to scan with your phone might make it a bit complicated for some people using your service.
November 25, 2025
First Experience
You supplied me with what I needed promptly and without any fuss. Your product has met all my expectations.
November 25, 2025
Really difficult altercation on…
Really difficult altercation on returning commode, which sales person insisted was supplied in a 'red bag'...... which it was not. Company finally conceded we were right as it was a display model and close to closing at weekend. Very stressful experience at a stressful experience at a very sttessful time
October 27, 2025
Came in to look at mobility scooters…
Came in to look at mobility scooters Megan was amazing we were just looking for quotes so not buying, very knowledgeable great practical advice, we actually ended up buying in the interim combination walker wheelchair, which I’d highly recommend ( Newmarket I think)
November 5, 2025
Unprompted review
Prompt delivery
Prompt delivery.
Item as described - sturdier than expected so very happy.
September 28, 2025
Prompt and efficient service.
September 24, 2025
It wasn’t clear on your site
It wasn’t clear on your site. how big or what shape the hole in the ring was. So it is not necessarily helpful when trying to recover from an injury. It may be useful for some but definitely not not all!!
August 25, 2025
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