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ilumiti Reviews 589

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and extensive knowledge, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that advisors are approachable, explain complex topics clearly, and take the time to understand individual needs. The service provided is frequently described as excellent, with consumers appreciating the efficiency, professional guidance, and the ease of their overall experience. Reviewers are particularly impressed with the clear explanations and the ability of the staff to simplify complex financial information, helping them feel more confident about their decisions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Customer service

People report positive experiences with customer service, highlighting the knowledge and professionalism of... See more

Service

Users describe positive interactions with service, highlighting excellent and helpful experiences. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From day one meeting my advisor I could tell he understood my financial life plan and he never deviated from putting this plan into action in order to achieve my goals. Just a wonderful service, such... See more

Rated 5 out of 5 stars

The whole process from first contacting ilumiti to the meeting with Andy, our financial adviser, was second to none. Both Anastasia and Andy were very helpful and friendly. There was a lot of informat... See more

Rated 5 out of 5 stars

The consultant, Andy, described concisely all the factors which need to be taken into account when trying to make a decision on the PIE offer. Any questions which I had during this process, he was abl... See more

Rated 5 out of 5 stars

Andy was knowledgeable, well informed and skilled at engaging in 2-way conversation with me. The generalities of a PIE as well as my own situation were amply covered and the decision my wife and I hav... See more


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

We’re refreshingly friendly and caring money experts in employee benefits, work pension schemes and personal financial planning. And we’re here to offer you greater prosperity through financial clarity. By financial clarity, we mean that we inspire people to optimise their financial future by helping them clearly understand what’s achievable – and then enabling them to achieve it. From the lightbulb moment of clarity understanding what is financially possible, to long term clarity about how to fuel and realise your dreams, goals and ambitions to the max. All delivered through crystal clear advice, understanding, communication and clever technology. And delivered by friendly professionals who are genuinely caring, highly collaborative and relentlessly focussed in their efforts to bring added value into your life. If you are looking to make employee rewards more rewarding, retirement options less hard work and personal wealth planning a richer experience, you are talking to the right people. Why not join the growing number of professional and personal clients turning to us for prosperity through clarity.


Contact info

5.0

Excellent

TrustScore 5 out of 5

589 reviews

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Rated 5 out of 5 stars

Clear guidance

Ben was very professional in guiding us through the pensions minefield with clear explanations and cutting through the terminology to provide us with sound advice and recommendations. Thanks!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

DB pension advice.

The Teams meeting with ilumiti consultant Andy was very professional and helped me understand more easily the options available when dealing with a Defined Benefit pension. The meeting was well paced and Andy was able to assist with all my questions. For anyone who is unsure about whether professional advice is needed then based on my experiences with ilumiti and Andy I would definitely recommend taking advice. Thank you to all at ilumiti for your help, Tony.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, personable, and knowledgeable.

Ben is articulate, polite and respectful. He is clearly very knowledgeable and was able to present the current situation and available options in a clear and understandable way. The session I had with him was not only useful and informative, but also very enjoyable. I would recommend him to anyone seeking financial advice.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased I had this discussion

Really good advice which helped settle pension anxiety. I was given an honest appraisal from the consultant who listened intently to my points and answered accordingly pointing out my different options and pros and cons of each.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Jack was excellent

Jack was excellent! He explained equities and bonds clearly and gave me advice tailored me to my situation. I feel much more confident about my pension now.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

A skilled advisor indeed!

Andy was knowledgeable, well informed and skilled at engaging in 2-way conversation with me. The generalities of a PIE as well as my own situation were amply covered and the decision my wife and I have made is partly as a result of Andy's input. Thanks Andy.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Well worth speaking to Andy, my Consultant

Andy was extremely polite and easy to talk to. He went through everything thoroughly and took time to explain my options. I’m feeling much happier with my decision now I have had my meeting with Andy. Thank you

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent advice

Andy Johnston's advice was independent, detailed and easy to understand. I changed my original decision because of the information provided. The follow up documentation was prompt, informative and valuable for me to confirm my final decision.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

PIE squared made rationale

Clear, precise and very useful advice provided by Andy Johnstone, Consultant ilumiti. Andy was very easy to talk to and I felt confident in his knowledge and his independence. Extremely prompt follow up providing a clear recommendation report which confirmed our conversation and and assured me with my decision. All round excellent experience.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Andy was very helpful

Andy was very helpful, understanding and he explained himself very well.
He provided advice which he justified to my complete satisfaction.
Thank you

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, detailed discussion on the key aspects of the PIE pension options from someone who was well informed on the proposed changes.

August 14, 2025
Unprompted review

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