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ilumiti Reviews 589

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and extensive knowledge, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting that advisors are approachable, explain complex topics clearly, and take the time to understand individual needs. The service provided is frequently described as excellent, with consumers appreciating the efficiency, professional guidance, and the ease of their overall experience. Reviewers are particularly impressed with the clear explanations and the ability of the staff to simplify complex financial information, helping them feel more confident about their decisions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Customer service

People report positive experiences with customer service, highlighting the knowledge and professionalism of... See more

Service

Users describe positive interactions with service, highlighting excellent and helpful experiences. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From day one meeting my advisor I could tell he understood my financial life plan and he never deviated from putting this plan into action in order to achieve my goals. Just a wonderful service, such... See more

Rated 5 out of 5 stars

The whole process from first contacting ilumiti to the meeting with Andy, our financial adviser, was second to none. Both Anastasia and Andy were very helpful and friendly. There was a lot of informat... See more

Rated 5 out of 5 stars

The consultant, Andy, described concisely all the factors which need to be taken into account when trying to make a decision on the PIE offer. Any questions which I had during this process, he was abl... See more

Rated 5 out of 5 stars

Andy was knowledgeable, well informed and skilled at engaging in 2-way conversation with me. The generalities of a PIE as well as my own situation were amply covered and the decision my wife and I hav... See more


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

We’re refreshingly friendly and caring money experts in employee benefits, work pension schemes and personal financial planning. And we’re here to offer you greater prosperity through financial clarity. By financial clarity, we mean that we inspire people to optimise their financial future by helping them clearly understand what’s achievable – and then enabling them to achieve it. From the lightbulb moment of clarity understanding what is financially possible, to long term clarity about how to fuel and realise your dreams, goals and ambitions to the max. All delivered through crystal clear advice, understanding, communication and clever technology. And delivered by friendly professionals who are genuinely caring, highly collaborative and relentlessly focussed in their efforts to bring added value into your life. If you are looking to make employee rewards more rewarding, retirement options less hard work and personal wealth planning a richer experience, you are talking to the right people. Why not join the growing number of professional and personal clients turning to us for prosperity through clarity.


Contact info

5.0

Excellent

TrustScore 5 out of 5

589 reviews

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Rated 5 out of 5 stars

Very clear and concise advice

Very clear and concise advice and I was able to see several scenarios during the session which was valuable. As a new joiner to the scheme, all of my questions were answered so overall the whole experience was really useful. I thoroughly recommend this type of session to anyone consider their pension and forward planning options for their financial security in the future.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Pension help…

From my initial contact with Phoebe who explained the process and sent the appropriate paperwork and kept me informed throughout to Ben who talked me through my pension and what options are available and explained to a complete financial novice how it all works - thank-you both for helping this old man to understand his future a lot clearer.

February 18, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had a telephone appointment…

I recently had a telephone appointment with Ben Gow to discuss my PIE pension options. I did not know what to expect and was a little nervous and worried at the thought of taking in and understanding all the jargon.
I had no need to be worried after talking to Ben and telling him my concerns and thoughts for the future he carefully listened then explained everything to me in a way that was easy to understand. He was, patient, honest, knew his stuff and not biased in any way. By the time we finished the call I felt very reassured and confident knowing that with Bens help and advice not only was I able, I knew I was going to make the right decision for my future.
Thank you Ben from Maureen Taylor.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Good advice from The Informed Pensions advisor.

The Informed Pensions advisor, Andy Johnston, was very clear and measured in the advice he gave me. Any questions that I asked him were answered competently and quickly. Overall it was a pleasure in having the helpful conversation and advice.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Jack Saunders

Jack Saunders was very knowledgeable and helpful in my one video call and gave some excellent advise.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very understanding of personal needs.

Very understanding of personal needs.
Did not suggest/recommend anything but talked through the options available.
Helpful on individual circumstances with no bias to options available.
I've now got a clearer understanding of pensions and retirement.
Thanks

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Discussion very helpful.

Talking through PIE offer has helped me decide how to proceed. I changed my mind because of sound and practical advice given today.
A productive meeting indeed.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Jack was friendly, polite and professional. He made the whole experience enjoyable and easy to understand. I would highly recommend Jack and his services to anybody wishing to get good financial advice.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended service

I had a very useful financial health check with Ben Gow. The session was very informative - we covered a lot during the session and he was patient with my questions. From the session I have been able to better understand how to achieve my goals and create an action plan.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great Pension Advice

Jack had some great advice regarding my pension diversification, general life advice and setting me up for the future. An easy to understand and productive conversation over teams.

November 1, 2024
Unprompted review
Rated 4 out of 5 stars

Great, varied advice with a clear action plan

Jack Saunders listened to my queries and gave me relevant advice. As a mid-career, but new company employee he gave me relevant guidance of how to maximise my pension. He also pointed me towards budgeting tools for day to day spending. I feel this advice was invaluable as it was what I expected to hear, but wanted confirmation as it was the opposite of current company pensions guidance. I am more confident to make my pension work for me and that I can afford to retire on my own terms. To improve, I would have liked a slightly better email outline of our conversation as I was unable to take everything down that we discussed.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Pension advice from Jack Saunders

I had been struggling for months with fragmentary and conflicted information about the terms and conditions affecting the decisions I needed to make in order to access my pension benefits. Jack was able to give me clarity on several key points which, until that point, had been mired in doubt and mixed messaging.

October 14, 2024
Unprompted review
Rated 4 out of 5 stars

A very comfortable experience…

Initial access to advice was delayed due to my employer’s pension scheme (who were paying for this advice) - no fault of Informed Pensions.
A telephone appointment was then made swiftly, and the advisor (Ben) called promptly at the agreed time. The advisor was clear to obtain all relevant information and was easy to talk to. I would say that his questions were comprehensive and that he fully understood our needs and concerns.
His advice was provided at time of discussion and followed up with a clear report.
All-in-all a very comfortable experience and I have confidence in the advice given.

September 26, 2024
Unprompted review

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