Ideal Mortgage Advisers Reviews 

571
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing clear guidance, efficient communication, and professional support throughout the entire mortgage journey. People note that advisors are exceptionally responsive, ensuring that every question is answered promptly and complex financial situations are handled with great care and ease. Though some customers noted occasional stress caused by external third-party delays, reviewers emphasized that the team stepped in proactively to keep things on track. Consumers truly appreciate this dedicated and reassuring approach, making many repeat clients eager to return for future property purchases and renewals.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting top-notch support and effortless mortgage... See more

Customer service

Consumers find customer service to be positive and exceptionally helpful throughout the entire mortgage... See more

Response time

People report positive experiences with response time, highlighting super speedy replies and prompt... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as effortless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian was my advisor and he was absolutely amazing. Mind you the process started way before I even found my house. He was patient, professional, understanding, helpful. Thats just barely explaining ho... See more

Rated 5 out of 5 stars

Andrew O'Neill has helped us on many remortgages and is always incredibly helpful, efficient and goes above and beyond. Even with complex situations he is patient and calms and we highly value his exp... See more

Rated 5 out of 5 stars

We used Alex as our mortgage advisor for our first home and he was super helpful all the way through the process. He answered many questions which were not even directly related to the mortgage proces... See more

Rated 5 out of 5 stars

Used Ideal Mortgage Advisers for our first mortgage and remortgage 5 years later. Truly great service, very helpful and informative throughout the whole process. Richard has been great for us and we w... See more


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Ideal Mortgage Advisers are six experienced mortgage & protection brokers who jointly have over 60 years of experience. We are based in sunny Bristol, but have customers from all over the UK. Give us a call to see how we can help you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

571 reviews

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5.0

All reviews

(571)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Supportive and Helpful

Brian was incredibly helpful and informative during what can be a stressful time for most people. Can highly recommend the support that Ideal MA provide. Thank you!

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Stress-free and professional

Alex provided timely and considered advice and was able to secure us a mortgage product that beat our expectations.

Throughout the process the communication was prompt and timely making the whole process stress free.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Would highly recommend IMA and Brian in particular. Brian was very knowledgeable and helpful and provided a great service to me as a first time buyer. He was regularly in contact, very responsive and even helped chase my solicitors for updates as well. I can highly recommend Brian and will certainly be using IMA again in the future.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

5 stars service: Rhys Weaver!

I can't recommend Rhys Weaver highly enough! He was incredibly helpful and supportive throughout my remortgaging process, always keeping me updated and securing the best offer whenever interest rates improved. His expertise and proactive approach made the whole experience stress-free. Thank you for your amazing service!

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent professional,personal…

Excellent professional,personal service, we were advised at each stage of the process .
Our needs were not straight forward but the their exoertise were second to none

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

First Time Buyers Experience

We have recently just completed purchasing our first property and used Ideal Mortgage Advisors to help navigate available products and the wider process. Brian was amazing and incredibly helpful. We will be using them in the future and can not recommend them enough.

September 22, 2024
Unprompted review
Rated 5 out of 5 stars

Alex is an absolutely fantastic mortgage adviser

I was recommended to contact Alex by a family member and he has been absolutely amazing! From start to finish. It was my first time buying a property so I was a bit anxious and even though there were problems along the way with mortgage providers, due to the fact that the properly was so old, Alex handled it all quickly, professionally and very kindly. I can honestly 100% recommend him. He even kept in touch with me and my solicitor throughout the buying process and continued to be so helpful. I am so happy with my new home and so grateful to him 😊

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I had a quick response to my enquiry. Brian was amazing. I was listened to when we discussed finances and what sort of mortgage I wanted. Always at the end of the phone and email. Willing to talk me through everything and answer all my questions and concerns. Really good service and would highly recommend.

September 18, 2024
Unprompted review
Ideal Mortgage Advisers logo

Reply from Ideal Mortgage Advisers

Thank you

Rated 5 out of 5 stars

Rhys is brilliant

Rhys has handled my mortgage twice now, once for my first property and now for my remortgage. He has been brilliant on both occasions, patient, understanding and answers any questions with ease. Can't recommend enough!

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent client care and service

We picked Ideal Mortgage to help us with our first house purchase as they came highly recommended by many of our friends, and for good reason - Brian Donovan has been our adviser, and beyond succesfully securing the loan we needed for our purchase, he has felt more like a guide through the ardous process of buying a property. He was always available for discussions and has given us sage advice throughout - an invaluable service, particulalry for someone inexperienced like us. Thank you Brian, and the Ideal Mortgage team!

September 3, 2024
Unprompted review
Rated 5 out of 5 stars

Recommended 200%

When we first decided to purchase our own property, we inevitably had a million of questions. Asking a friend, who recently bought hers, about the processes she stopped me and said... " you have to speak with Brian...he is brilliant and he will explain everything. Totally recommend him".
A few weeks ago we finally finished our journey in buying our property, with the help of Brian and just like my friend, that will also be my advice.

"Speak to Brian. He will assist and guide you with his unique and kind way throughout"

September 11, 2024
Unprompted review
Ideal Mortgage Advisers logo

Reply from Ideal Mortgage Advisers

Thank you, all the best for the new property

Rated 5 out of 5 stars

Proactive and helpful

Working with Alex was a great experience. He has impressed us with his proactive and helpful approach. He is a great listener who advised us after recognising our specific requirements. We are extremely grateful to Alex.

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Really great

Really great, did all they could do find the best deal for us and get us on the property ladder

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

This was the second time we used IMA,and again our case was dealt by Brian. Service was spot on as usual,communication was promt and everything was taken care of,every little detail was explained in a language that was easy to understand and follow.
The whole process seemed like a smooth sailing and got our mortgage very quickly.
Thank you again!

August 30, 2024
Unprompted review
Ideal Mortgage Advisers logo

Reply from Ideal Mortgage Advisers

Thank you

Rated 5 out of 5 stars

Exceptional service -would 100% recommend

Andrew provided us with an exceptional service - positive and pro-active. This is the 3rd time we have used Ideal Mortgage Advisers and I am exceptionally happy with the service they provide. Knowledgeable and quick to respond to queries. I would, and do, recommend them to friends who are seeking professional and informed mortgage advice.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Andrew was truly excellent throughout

Andrew was truly excellent throughout. I’d been given poor advice my a previous broker who then stopped returning my calls. Andrew stepped in and negotiated the best possible mortgage deal for me at a time when interest rates were super changeable. He was clear and responsive and basically performed some kind of magic to get the most out of my limited funds. I’m not sure the deal would have gone through without him. Courteous, friendly and patient! A total star!

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and efficient service

Professional and efficient service. They have responded quickly to my requests and been flexible when I've needed more time.

August 9, 2024
Unprompted review
Ideal Mortgage Advisers logo

Reply from Ideal Mortgage Advisers

Thank you, Brian

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