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Imaginatal Reviews 611

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and professional demeanor, highlighting their ability to explain procedures clearly and provide reassurance. The service is frequently described as outstanding, with many appreciating the unhurried approach and the overall positive user experience. The booking process is also noted as quick and straightforward. However, some people were dissatisfied with the product, specifically regarding the clarity of 4D scan images, with some receiving fuzzy pictures or not getting the expected views. A few other people also felt that the communication from some staff members was lacking, leading to impersonal experiences or unclear reports.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers frequently praise the helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe their experience as... See more

Product

Customers had ambiguous experiences with product. Many reviewers appreciated the keepsakes, such as 3D... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer to... See more

Company replied

Rated 5 out of 5 stars

Such a wonderful place! As soon as you walk in, the place is so calming and relaxing. The woman front of 'house' is so friendly and helpful. The sonographer was unbelievably patient and willing to t... See more

Company replied

Rated 5 out of 5 stars

The absolute best, so welcoming friendly and just lovely ladies that work in there. Spent so much time doing thescan, spoke through everything was very thorough and didnt miss anything. I highly recom... See more

Company replied

Rated 5 out of 5 stars

“I had an early pregnancy scan at Imaginatal and was very impressed. Booking was quick and straightforward, and I was able to get an appointment on same day . The clinic was easy to find and had a ca... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!


4.8

Excellent

TrustScore 5 out of 5

611 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very happy & would recommend

Lovely staff, very knowledgeable scanner too. All super clean and relaxed, really nice vibe. Happy with how appointment went overall & would recommend to anyone who was looking to have a 4D scan done.

December 20, 2025
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for sharing your feedback. We’re really happy to hear you enjoyed the calm atmosphere and that our team made you feel comfortable from start to finish. It’s great to know you felt confident in the scan and loved the overall feel of the clinic. Thanks as well for recommending us for 4D scans — it truly means a lot.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Incredible experience

Incredible experience! The staff were lovely and the sonographer was very thorough and professional. It’s a wonderful clinic that more people should know about. I’m highly impressed and will definitely be a returning. Highly recommended!

December 20, 2025
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Reply from Imaginatal

Hi,

Thank you so much for your kind words. We’re delighted to hear you had such a positive experience with our team and that you felt well looked after throughout your scan. Knowing you found the clinic welcoming and the appointment thorough means a lot to us. We can’t wait to see you again when you’re next in.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Really lovely sonographer

Really lovely sonographer! Highly recommend

December 12, 2025
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Reply from Imaginatal

Hi,

Thank you for taking the time to share your experience. We’re so pleased to hear our sonographer helped make your visit a positive one, and we really appreciate you recommending us. We’d love to welcome you back whenever you need us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend

December 18, 2025
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Reply from Imaginatal

Hi ,

Thank you so much for the recommendation. We’re glad you had a positive experience with us, and we hope to welcome you back whenever you need us again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

10/10 experience!

I was extremely nervous about our early scan but as soon as you walk in to Imaginatal, you feel very welcome and at ease. The staff are very friendly and the sonographer was so kind and calming. Me and my partner was very happy with the service and would highly recommend! 😊

December 18, 2025
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Reply from Imaginatal

Hi,

Thank you for sharing your experience with us. It means a lot to hear that you and your partner felt supported from the moment you arrived. We’ll be sure to pass your lovely words on to the team and your sonographer

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The sonographer was amazing and went…

The sonographer was amazing and went through all my baby’s details and development. I left so reassured and happy.

December 15, 2025
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Reply from Imaginatal

Hi,

Thank you so much for your lovely feedback. We’re really pleased to hear you felt calm and confident after your scan — that reassurance is exactly what we hope every visit provides.

Wishing you a smooth and happy rest of your pregnancy, and we’d love to see you again if you book another scan.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

everything was great

everything was great! very nice staff, and the ultrasound doctor was very helpful. she is very nice and kind!

December 15, 2025
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Reply from Imaginatal

Hi,

Thank you for leaving such a lovely review! We’re so pleased you had a great visit with us, and it’s wonderful to hear our team made you feel comfortable and well looked after throughout your scan.

We’ll be sure to pass your kind words on to everyone — it really does mean a lot. Hope we get to welcome you back again in the future.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Such a relaxing place

I first went here when i found out i was pregnant and the ladies looked after me when i had a molar pregnancy, pregnancy in unknown location to start with and after my d&c happened I fell pregnant again and had a scan before I could see a gp and they looked after me as I booked a scan practically every week because I was excited and so scared and they didn’t judge me and welcomed me every time I came , now have my beautiful baby girl which imaginatal did my gender scan and it was correct x

January 24, 2025
Unprompted review
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Reply from Imaginatal

Hi,

Thank you so much for sharing your journey with us. We’re honoured that you chose to come back during such an emotional time, and we’re really glad our team could be a steady, supportive presence for you along the way.

Hearing that you felt welcomed each visit, without any judgement, means the world — and the biggest congratulations on your beautiful baby girl!

Wishing you and your little one so much happiness as you settle into this next chapter.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Scan booked for my daughter

Booked a scan for my daughter as she was worried something wasn't right and she hadn't heard the heart beat. The staff were so friendly and helpful couldn't have asked anymore. Thank you so much for putting my daughter at her ease and calming her fears. I phoned to book an appointment and got the same day.

December 5, 2025
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Reply from Imaginatal

Hi

Thank you for your lovely review. We’re really glad we could see your daughter so quickly and help ease her worries — that peace of mind can mean everything in those moments. It’s lovely to hear our team helped her feel comfortable and supported throughout the appointment.

Please pass on our best to your daughter, and if you ever need us again, we’ll always do our best to help.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Lovely calming atmosphere

Lovely calming atmosphere, friendly and welcoming. Would book here again

December 10, 2025
Imaginatal logo

Reply from Imaginatal

Hi

Thank you so much for the 5-star review! We’re really pleased you felt comfortable from the moment you arrived, and that our team helped make your visit feel smooth and reassuring. We’d love to welcome you back whenever you’re ready to book again.

Best wishes,
Imaginatal Team

Rated 1 out of 5 stars

Could have been handled much better

I went for an early reassurance scan and unfortunately the sonographer was not happy with what she saw, however she did not give me much information and told me that they did not have a lead sonographer on site but someone would be in touch. A few hours went by and I got a phone call from the lead explaining that they could not confirm anything but it is their policy to refer me to my local early pregnancy unit (I knew what this meant). 3 days went by and I had to contact the unit myself, they confirmed that they had not received any information about me from imaginatal and my scan report had not been forwarded.

December 7, 2025
Rated 5 out of 5 stars

The way staff attended to me was very…

The way staff attended to me was very friendly and the Sonographer took her time to explain the procedures to me.

December 9, 2025
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Reply from Imaginatal

Hi,

Thank you for your kind feedback! We’re so glad to hear that you felt welcomed and well looked after during your visit. It’s wonderful that our sonographer took the time to walk you through everything and make the experience comfortable.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

I highly recommend them

I highly recommend them. Excellent service, staff was so friendly and went to extra mile to try and get a good 4D picture of my baby’s face, unfortunately both times my baby didn’t want to show her whole face. As I said, both times they took their time and tried to get a good picture. We also received a nice gift bag from them🥰
Thank you to the team for their kindness.

December 8, 2025
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Reply from Imaginatal

Hi,

Thank you so much for your heartwarming review! We’re really touched to hear that our team went the extra mile to try and capture that perfect 4D moment, even if your little one had other plans! It’s lovely to know you still felt well cared for and appreciated the effort, kindness, and little gift from us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Loved my scan lovely staff friendly and…

Loved my scan lovely staff friendly and imformative

December 6, 2025
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Reply from Imaginatal

Hi,

Thank you for your kind review! We're so happy to hear you loved your scan and felt well cared for by our friendly and informative team.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The staff were so friendly and…

The staff were so friendly and welcoming and the scan was perfect. We couldn't have asked for a better experience

December 6, 2025
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Reply from Imaginatal

Hi,

Thank you so much for your lovely review! We’re thrilled to hear that everything went perfectly and that our friendly team helped make your visit such a positive and memorable one.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great service

Great service. Recommended for anyone seeking additional reassurance beyond routine NHS appointments, as well as a pregnancy keepsake.

November 28, 2025
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Reply from Imaginatal

Hi,

Thank you for your kind words! We’re so glad to hear that you found our service helpful for both reassurance and creating a special pregnancy memory. It means a lot to us that you’d recommend us to others looking for that extra peace of mind.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Highly recommended

Highly recommended! The staff are incredibly friendly and they offer plenty of freebies. Ultrasound machine is so very high-tech and impressive.

December 3, 2025
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Reply from Imaginatal

Hi

Thank you for such a lovely review! We're thrilled to hear you’d highly recommend us. It’s wonderful to know our team’s friendliness stood out and that you enjoyed the little extras we provide to make the experience even more special. We’re also glad the ultrasound technology impressed you — we take pride in offering high-quality imaging for our parents-to-be.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent service 👏

Excellent service 👏

November 25, 2025
Imaginatal logo

Reply from Imaginatal

Hi

Thank you so much for your kind words! We’re delighted to hear you had such a positive experience with us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Had a great experience for our 4d scan…

Had a great experience for our 4d scan this evening, unfortunately both baby and placenta were not playing ball so we didn't get the clearest of images but what we did see was fantastic. The clinic were very generous and offered a re-scan to hopefully get some clearer pictures next time. Joseph our sonographer was really friendly as was the lady on reception 😊

December 1, 2025
Unprompted review
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Reply from Imaginatal

Hi

Thank you for taking the time to share your experience. We’re so glad to hear that, even with your little one being a bit camera-shy, you still enjoyed the 4D scan and loved the moments you were able to see. Sometimes babies and placentas have their own plans, so we’re happy we could offer a re-scan to give you another chance at those clearer images.

It’s wonderful to hear your kind words about Joseph and our reception team — they’ll be delighted to know they helped make your visit feel friendly and relaxed.

We look forward to welcoming you back soon!

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very welcoming and they explained…

Very welcoming and they explained everything step as they went along

November 29, 2025
Imaginatal logo

Reply from Imaginatal

Hi

Thank you for sharing your experience with us. It’s great to hear that you felt warmly welcomed and that everything was clearly talked through during your appointment . We’re so pleased the team helped you feel comfortable throughout.

Best wishes,
Imaginatal Team

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