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Imaginatal Reviews 611

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and professional demeanor, highlighting their ability to explain procedures clearly and provide reassurance. The service is frequently described as outstanding, with many appreciating the unhurried approach and the overall positive user experience. The booking process is also noted as quick and straightforward. However, some people were dissatisfied with the product, specifically regarding the clarity of 4D scan images, with some receiving fuzzy pictures or not getting the expected views. A few other people also felt that the communication from some staff members was lacking, leading to impersonal experiences or unclear reports.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers frequently praise the helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe their experience as... See more

Product

Customers had ambiguous experiences with product. Many reviewers appreciated the keepsakes, such as 3D... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer to... See more

Company replied

Rated 5 out of 5 stars

Such a wonderful place! As soon as you walk in, the place is so calming and relaxing. The woman front of 'house' is so friendly and helpful. The sonographer was unbelievably patient and willing to t... See more

Company replied

Rated 5 out of 5 stars

The absolute best, so welcoming friendly and just lovely ladies that work in there. Spent so much time doing thescan, spoke through everything was very thorough and didnt miss anything. I highly recom... See more

Company replied

Rated 5 out of 5 stars

“I had an early pregnancy scan at Imaginatal and was very impressed. Booking was quick and straightforward, and I was able to get an appointment on same day . The clinic was easy to find and had a ca... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!


4.8

Excellent

TrustScore 5 out of 5

611 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very beautiful calming setting per se

Very beautiful calming setting per se , great service and attention to the details in our first scan , we loved it and we will use it again

January 1, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your lovely review! We’re so happy to hear that you enjoyed the calming setting and felt well looked after during your first scan. It means a lot to know the attention to detail made a difference—and we can’t wait to welcome you back again!

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

I had a really lovely experience at…

I had a really lovely experience at Imaginatal for my baby’s 4D scan. The place has such a calm and welcoming atmosphere, and the staff were very kind and professional throughout the appointment. Even though my baby was a little uncooperative and they couldn’t see the face clearly, they were so understanding and reassuring. They kindly offered a rescan, which I really appreciated. It made me feel well cared for and excited to come back and see my baby again. Overall, it was a beautiful experience and I would definitely recommend Imaginatal to other parents-to-be. 💕👶✨

January 7, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for such a heartfelt review. We’re really happy to hear you enjoyed the calm atmosphere and felt looked after from start to finish. Babies love to keep us guessing during 4D scans, so we’re glad our team could reassure you and make the experience feel positive even when little one wasn’t keen to show their face!

We’ll be delighted to welcome you back for your rescan and hopefully catch a clearer peek next time. Thanks again for recommending us — it truly means a lot.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Friendly, thorough and knowledgeable

We had a great experience with Imaginatal! They made us feel very welcome, the range of services was great and the sonographer was knowledgeable and thorough. Would highly recommend!

January 7, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for taking the time to share this. We’re so glad you felt genuinely welcomed and well looked after during your visit. It’s also wonderful to hear you found the options we offer useful and that your scan felt clear, thorough, and reassuring. Your recommendation means a lot to us, and we’d love to see you again in the future.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great service and staff was amazingly…

Great service and staff was amazingly helpful!

January 1, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your lovely review. We’re really pleased you had a great experience with us, and we’ll be sure to pass your kind words on to the team. We look forward to welcoming you again whenever you need us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent and knowledgeable sonographer would recommend

Sonographer has scanned two pregnancies with me she is very knowledgeable and very trustworthy! She gave me baby’s measurements and listened to the heartbeat, she was very helpful and puts you at ease, the receptionist was also very welcoming and kind

January 6, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for coming back to us and for sharing such lovely feedback. It means a lot to hear that you’ve felt confident in our sonographer’s care across both pregnancies, and that you left feeling reassured with everything clearly checked and explained. We’re also really pleased our reception team helped make you feel comfortable from the moment you arrived.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Felt so at ease the minute I walked…

Felt so at ease the minute I walked through the door. Reception area nice & inviting, and gives off a very relaxed calm vibe. We went for the earlier scan package £104, which included 1 print out and then the rest get sent to you via email. So happy I have these to keep. Will definitely be back for a follow up scan.

January 4, 2026
Imaginatal logo

Reply from Imaginatal

Hello ,

Thank you so much for your kind review — we’re really pleased you felt comfortable from the moment you arrived.

It’s lovely to hear you enjoyed the Early Scan package and that you’re happy with the keepsakes from your appointment — those photos and videos are such special memories to look back on. We can’t wait to welcome you back for your follow-up scan when the time comes.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Highly recommend

Very friendly and professional staff and space. Really helpful and made us feel at ease. Would highly recommend

January 3, 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you for the lovely 5-star review. We’re so pleased you enjoyed both the clinic environment and the care from our team

We truly appreciate the recommendation and hope to welcome you back whenever you need us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Good and friendly

Good and friendly

January 3, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your review! We’re really pleased you found the team welcoming and approachable. We hope to see you again whenever you need us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The sonographer was really kind and…

The sonographer was really kind and patient, explained everything and the whole experience was 5*, I had a warm welcome at reception and a nice package to leave with at the end which was well equipped and thoughtful just makes the extra difference.

January 2, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for such a lovely review. We’re really happy to hear you felt cared for throughout your visit — from the friendly welcome at reception to the scan itself being explained clearly and calmly. And we’re glad the little leaving package added that extra special touch for you too. Wishing you all the very best on the rest of your journey!

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Everybody was so friendly and helpful

Everybody was so friendly and helpful, really reassured my partner and I and put our minds at ease.

January 3, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for the wonderful 5-star review. It means a lot to hear that you and your partner felt supported and left feeling calmer and more confident. Creating a relaxed, reassuring experience is exactly what we aim for, and we’re so glad we could help.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent service sonographer and the…

Excellent service sonographer and the receptionist was amazing

January 2, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your 5-star review! We’re delighted to hear you felt so well looked after. We’ll be sure to pass your lovely feedback on to the team.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very good experience

December 30, 2025
Imaginatal logo

Reply from Imaginatal

Hi,

We’re really pleased you enjoyed your visit and felt well looked after. If you ever need another scan or a bit of extra reassurance, we’d love to welcome you back.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Really lovely and informative.

December 20, 2025
Unprompted review
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your review! We’re really happy to hear you felt well looked after and that everything was explained clearly — it’s important to us that you leave feeling reassured and confident.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great

Great! Amazing attitude!

December 28, 2025
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for the lovely feedback! We’re really pleased you felt that positive energy during your visit — our team works hard to make every appointment feel friendly, calm, and reassuring. Hope to welcome you back again soon.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

We had an amazing experience

We had an amazing experience, staff was lovely and very welcoming and so worth the price!!

December 27, 2025
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for such a kind review! We’re delighted to hear you felt genuinely welcomed and looked after. It also means a lot that you felt it was great value, as we always try to make every visit feel special and memorable.

We’d love to see you again whenever you’re ready for your next scan.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great experience

Great experience, highly recommended

December 24, 2025
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for taking the time to share this — we’re so pleased you enjoyed your visit.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Quick appointment and good service

Quick appointment and good service

December 23, 2025
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your feedback. We’re pleased everything was efficient and that you were happy with the service you received. If you ever need another scan or have any questions, we’ll be here and happy to help.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Nice experience

Nice experience

December 21, 2025
Imaginatal logo

Reply from Imaginatal

Hi,

Thanks for leaving a review. We’re really glad you had a nice experience with us and look forward to welcoming you again in the future

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Really lovely service

Really lovely service. Very friendly and helpful staff. Great surroundings. Photos and videos sent straight afyer

December 21, 2025
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your lovely review. We’re so pleased you felt well looked after by the team. It’s great to hear everything ran smoothly and that you received your photos and videos promptly — we know how exciting it is to have them to look back on straight away. We’d love to welcome you again anytime.

Best wishes,
Imaginatal Team

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