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Imaginatal Reviews 611

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and professional demeanor, highlighting their ability to explain procedures clearly and provide reassurance. The service is frequently described as outstanding, with many appreciating the unhurried approach and the overall positive user experience. The booking process is also noted as quick and straightforward. However, some people were dissatisfied with the product, specifically regarding the clarity of 4D scan images, with some receiving fuzzy pictures or not getting the expected views. A few other people also felt that the communication from some staff members was lacking, leading to impersonal experiences or unclear reports.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers frequently praise the helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe their experience as... See more

Product

Customers had ambiguous experiences with product. Many reviewers appreciated the keepsakes, such as 3D... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer to... See more

Company replied

Rated 5 out of 5 stars

Such a wonderful place! As soon as you walk in, the place is so calming and relaxing. The woman front of 'house' is so friendly and helpful. The sonographer was unbelievably patient and willing to t... See more

Company replied

Rated 5 out of 5 stars

The absolute best, so welcoming friendly and just lovely ladies that work in there. Spent so much time doing thescan, spoke through everything was very thorough and didnt miss anything. I highly recom... See more

Company replied

Rated 5 out of 5 stars

“I had an early pregnancy scan at Imaginatal and was very impressed. Booking was quick and straightforward, and I was able to get an appointment on same day . The clinic was easy to find and had a ca... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!


4.8

Excellent

TrustScore 5 out of 5

611 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We had the best experience with our…

We had the best experience with our gender reveal scan, the facilities are spotless and it’s such a warming and calm environment.

January 22, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your lovely review! We’re thrilled to hear that your gender reveal scan was such a special experience. It’s wonderful to know you enjoyed the spotless facilities and felt at ease in our calm and welcoming environment.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very satisfying experience and the…

Very satisfying experience and the doctor is really gentle and patient.

January 21, 2026
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Reply from Imaginatal

Hi,

Thank you for your kind words! We’re so glad to hear you had a satisfying experience and that the doctor’s gentle and patient approach helped make your visit a positive one.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very good.

Very good.
I am happy.
Thankyou.🤗

January 13, 2026
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Reply from Imaginatal

Hi,

Thank you! We’re so happy to hear you had a good experience with us. Your kind words mean alot

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The whole experience was professional

The whole experience was professional, calming and reassuring. The sonographer was very polite and spoke through the whole experience clearly. She was happy to answer any questions at the end which was very helpful.

The reception staff were very welcoming and friendly.

I would definitely recommend this to others and would visit again in the future.

January 19, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your thoughtful review! We’re so pleased to hear that you felt calm and reassured throughout your visit, and that both our sonographer and reception team made such a positive impression. It’s great to know your questions were answered with care. We truly appreciate your recommendation and look forward to welcoming you back again in the future.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing experience

Amazing experience, booked in the morning arrive mid afternoon was seen earlier than the time I booked, thorough scan even if baby wasn’t playing ball, saw what we needed to see and the gender confirmed second time around from a previous scan.

January 18, 2026
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Reply from Imaginatal

Hi,

Thank you for your lovely review! We're so glad we could accommodate you quickly and that everything went smoothly—even with a cheeky baby not quite cooperating! It’s great to hear the scan was thorough and that you were able to get that all-important gender confirmation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

quick, ease of experience, prompt service

The service provided was good overall care, with attentive staff and clear communication. Appointments are generally well organised, and care was thorough.

January 9, 2026
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Reply from Imaginatal

Hi,

Thank you for your kind review! We're glad to hear you felt well cared for and that our team provided attentive support and clear communication throughout. It’s great to know the appointment process felt smooth and well-organised for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Wonderful experience!

We had a wonderful experience for an early scan at almost 9 weeks. We'd had an early scan with our last pregnancy at a different clinic and this one far exceeded that experience.
After previously experiencing a miscarriage and fertility issues, it was so appreciated that everything was explained to me in such detail. As it was early, I had a probe scan as the ultrasound alone wouldn't detect much. The probe was able to show me a much clearer image of my baby, and hear the heartbeat which was amazing. I feel more connected to my baby at this early stage and would 100% recommend Imaginatal.

January 15, 2026
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Reply from Imaginatal

Hi,

Thank you so much for sharing such a heartfelt review. We’re deeply moved to hear how meaningful this experience was for you. It’s wonderful to know that the clarity, care, and detailed explanations helped you feel reassured and more connected to your baby at this early stage. We’re honoured to have been a part of such a special moment and truly appreciate your recommendation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

I had a very positive experience

I had a very positive experience. The staff was polite and especially the doctor was kind , patient and very helpful. she explained everything clearly and made me feel safe and relaxed during the procedure. I'm very grateful for her care.😇

January 8, 2026
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Reply from Imaginatal

Hi,

Thank you for your kind and thoughtful review! We're so pleased to hear that you felt safe, relaxed, and well cared for during your visit. It’s wonderful to know the doctor took the time to explain everything with such kindness and patience. Your words truly mean a lot to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Place is lovely and staff are very…

Place is lovely and staff are very friendly, Joseph did the scan and he was great, put us at ease and was very informative. Thanks for a great experience

January 13, 2026
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Reply from Imaginatal

Hi ,

We’re really happy you enjoyed your visit and felt comfortable from the moment you arrived. We’ll be sure to pass your kind words on to Joseph; he’ll be delighted to hear he helped you feel relaxed and well looked after throughout the scan.

We truly appreciate you choosing Imaginatal and hope to see you again in the future.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent service

The staff were very friendly and informative. We are very happy with our experience at Imaginatal and would gladly recommend to anyone!

January 13, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for taking the time to leave such a lovely review. We’re really pleased you felt well looked after and that our team could guide you through everything clearly It means a lot that you’d recommend us, and we’d be delighted to welcome you back whenever you need us again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

It was amazing!

January 11, 2026
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Reply from Imaginatal

Hi ,

Thank you so much! We’re really happy to hear you had an amazing experience with us and we’d love to welcome you back anytime.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Professional, very high quality

Professional and high quality instruments. Very pleasant and positive experience.

January 11, 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you for your kind review. Creating a high-quality experience from start to finish is so important to us, and it’s lovely to know it came through for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The staff are lovely and welcoming

The staff are lovely and welcoming, had all my private scans here & always had a lush experience

January 3, 2026
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Reply from Imaginatal

Hi ,

Thank you for your lovely feedback. It means so much that you’ve chosen Imaginatal for all of your private scans, and we’re really pleased each visit has felt warm, comfortable, and enjoyable.

We truly appreciate your continued support and look forward to welcoming you back whenever you need us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent service & very friendly staff

We couldn’t be happier with how our baby’s HD 4D scan went. The service provided by Imaginatal in Oxford was outstanding. Their staff was extremely friendly, they put us at ease and provided us with all the necessary information prior to scanning. The environment was very clean. They delivered what the package stated. Even more. We received a great quality goodie bag at the end of our appointment. Highly recommended!

January 10, 2026
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Reply from Imaginatal

Hi ,

Thank you for your kind review. We’re delighted your scan in Oxford was such a special experience and that you left feeling confident and well looked after.

It’s lovely to hear the team helped you feel relaxed from the moment you arrived, and that everything felt clear and well explained before the scan began. We also really appreciate you noticing the little touches — from the spotless environment to the extras at the end.

Thank you again for recommending us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Such a great experience

Such a great experience. Real difference from an NHS scan. Thank you team <3

January 9, 2026
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Reply from Imaginatal

Hi ,

Thank you so much for your lovely message. We’re really happy to hear you had such a great experience with us. Creating a calm, personal and unrushed appointment is exactly what we aim for, so it’s wonderful to know that came through for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Pelvic

I would like to give a very positive review to my sonographer, Rumbi Mhlanga.
She was very kind, patient, and professional throughout the appointment. She explained everything clearly and made me feel comfortable and at ease.

She took her time, listened carefully, and showed genuine care. I never felt rushed or ignored. Her attitude and professionalism made a big difference, and I truly appreciated her support.

Thank you, Rumbi, for your excellent care.

January 10, 2026
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Reply from Imaginatal

Hi ,

Thank you so much for sharing this wonderful feedback. We’re delighted to hear how supported you felt throughout your appointment, and we’ll be sure to pass your kind words on to Rumbi Mhlanga.

Creating a calm, reassuring experience is so important, and it means a lot to know Rumbi’s care, patience, and clear explanations helped you feel relaxed and listened to. We really appreciate you taking the time to recognise her in such a thoughtful way.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very happy- lots of information and checks

We brought our two year old and they were all very friendly. I felt like we got a lot of information from the scan. Very happy

January 10, 2026
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Reply from Imaginatal

Hi,

Thank you for taking the time to leave such a lovely review. We’re really pleased your little one felt comfortable with us, and that the appointment felt clear and informative throughout. It means a lot to know you left feeling confident and happy with your experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great experience for our early…

Great experience for our early assurance scan. Place was very clean & chilled and we were able to choose a scan photo to be printed as well as having them all emailed over.

January 2, 2026
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Reply from Imaginatal

Hi,

Thank you for your lovely review! We're so pleased to hear you had a great experience during your early assurance scan. It's wonderful to know you enjoyed the calm atmosphere and appreciated being able to take home a printed photo as well as receiving the digital copies.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Reassurance scan

We attended an appointment this week and were anxious, the staff were amazing ! Fatima who completed our scan talked us through the whole Process and make sure we were comfortable throughout! Would highly recommend.

January 7, 2026
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Reply from Imaginatal

Hi,

Thank you for your wonderful review! We're so glad to hear that Fatima and the team helped ease your nerves and made you feel comfortable during your appointment. It’s great to know the whole process was explained clearly and with care. We truly appreciate your recommendation!

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Fast thorough and very knowledgable

Fast thorough and very knowledgable.
Very efficient, more than welcome, they made the whole process extremely easy and comfortable . Every woman knows how difficult some of these examinations are. I definitely recommend them.

January 8, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your thoughtful review. We're really glad to hear that our team helped make the process feel easy and comfortable for you. It means a lot to know you felt welcomed, well cared for, and in knowledgeable hands.

Best wishes,
Imaginatal Team

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