Independent Mortgage BrokersReviews 

243
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, particularly highlighting their patience and clear explanations throughout the process. The customer service is frequently described as excellent, with many appreciating the quick response times and the ease of communication. Reviewers found the service reliable and efficient, noting that the team goes above and beyond to secure great deals and provide sound advice, making complex processes feel simple and stress-free. Many expressed gratitude for the support received, especially during significant life events like buying a first home or remortgaging, and highly recommend the company for its dedication and expertise.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and support... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Clients share positive opinions on response time, with many expressing satisfaction with the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Non-Bank Financial Service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

243 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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5.0

All reviews

(243)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from start to finish

Lee made what seemed impossible at the start become a reality, and was so helpful and approachable during the whole process. His knowledge and expertise made us never doubt we would end up with the house we wanted. I have already recommended Lee to several other friends thinking of buying a house. Thank you very much Lee.

July 28, 2020
Unprompted review
Rated 5 out of 5 stars

Lee has been fantastic with helping us…

Lee has been fantastic with helping us from the get go, from offering unlimited advise and support either over the phone or by text long before we were in a position to use his services.

He has a fantastic "normal approachable guy" manner which immediately made us feel comfortable.

Thank you so much Lee for all your help! A* service.

July 15, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. Great service from Lee and the team - he managed to get us a great deal, even during the rough times created by Covid. Would definitely recommend to anyone thinking about getting a mortgage.

July 7, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. I'm in my new flat thanks to Sarah's hard work. Couldn't recommend her highly enough.
Got me a great deal even with my poor credit history.

June 30, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, helpful and professional throughout. Honest regarding the process and what we would need to provide to aid our application.

June 24, 2020
Unprompted review
Rated 5 out of 5 stars

This is the second time Lee has helped…

This is the second time Lee has helped us though the mortgage process and just like before, we were really pleased with the service provided and advice given. We wizzed through the process and managed to get our mortgage offer really quickly which was all down to Lee’s hard work behind the scenes.
We will be using Lee again when we need to in the future and have already recommended him to friends that are looking for a honest, trustworthy broker!! Thanks for your help Lee!!

June 11, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

I worked with Sarah and she's been outstanding from start to finish. I'm now finally close to completing purchasing my first house! Thank you so much, it's been rather a long journey with the chain collapsing and issues cropping up from the solicitors; but Sarah's been excellent throughout.

May 24, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’ve not had much experience with the mortgage /remortgage process but after finding lee I can honestly say it is the most easy experience I have had. Lee was polite professional and was on hand all of the way keeping myself and my partner up to date throughout. Lee took care of everything and I could not be anymore happy than I am with the service and support from Lee. I would highly recommend to anyone

March 30, 2020
Unprompted review
Rated 5 out of 5 stars

I can't thank Lee enough for all of his…

I can't thank Lee enough for all of his hard work he has put in to sorting my mortgage for me, I had tried to sort a mortgage through lots of other places and had no luck and was ready to give up but thought I would give it one last try through independent mortgage brokers and I'm so glad I did. Lee has done so much more work than I expected and will definitely be going back to him in the future.

March 25, 2020
Unprompted review
Rated 5 out of 5 stars

Top class mortgage brokers.

Top class mortgage brokers.

Regardless of your position or circumstances Sarah and Lee can help.

I work for a mortgage lender and have been very impressed by their knowledge and professionalism.

March 17, 2020
Unprompted review
Rated 5 out of 5 stars

I just couldn't help coming back again…

I just couldn't help coming back again to rate this company. This is because after sale service is even more amazing. I got my mortgage approved and Lee is still following up with the other bits and pieces to ensure everything is 100%. They don't just leave you in the dark. This is very commendable especially for first time buyers like me who don't really understand how the whole process works. Great after sales service!! I would recommend ANYDAY, ANYTIME and ANYWHERE!!!

March 13, 2020
Unprompted review
Rated 5 out of 5 stars

Very good company

Very good company. Trustworthy, professional and courteous. First time buyer so have limited experience with mortgages but this company have made it a breeze. Great rate and great advice in regards to length of fixed rate. Nothing has been too much bother for them. I never thought I'd be able to get a mortgage but this company has made that dream become a reality. Would highly reccomend.

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Lee @ IMB is amazing

Lee Maynard handled my mortgage brokering at IMB in such an expedient and professional manner. Within a few days he had found me and my wife the best deal on the market yet well tailored to our housing needs. The rate was amazing and it came with awesome perks and offers. I would definitely be recommending him - you can be sure of a friendly, hassle-free, unbeatable customer experience.

February 26, 2020
Unprompted review
Rated 5 out of 5 stars

Top notch service

Top notch service. Lee knows his stuff. He talked me through the process from start to finish. Very efficient, friendly and professional. Well done.

February 12, 2020
Unprompted review
Rated 5 out of 5 stars

IMB - Sarah Devine

IMB - particularly Sarah was recommended through my parents friend. I am a first time buyer so not sure how it all works and my parents haven’t purchased a house in 25 years so the process had all changed. Nonetheless, Sarah has walked us through the process from start to finish. Even when I’ve asked silly questions (due to my lack of knowledge), Sarah has always answered them as politely as possible and dealt with my worried parents with ease too! I would definitely recommend, she has made the process very simple for me.

February 6, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Myself and my partner used IMB to obtain out first mortgage with a shared ownership scheme. My credit wasn't amazing but Lee managed to get us a decent rate with a high street bank, he helped us in every way he could and even when the first flat fell through due to the terrible housing association he was straight on it with the next one and even found us a better deal. He always answered my email straight away even when there was no need and always kept me in the loop with what's going on. Now after what's been a nightmare couple of months we get to move into our new home in a few weeks time.

Honestly couldn't recommend him and IMB enough.

February 6, 2020
Unprompted review

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