Independent Mortgage BrokersReviews 

243
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, particularly highlighting their patience and clear explanations throughout the process. The customer service is frequently described as excellent, with many appreciating the quick response times and the ease of communication. Reviewers found the service reliable and efficient, noting that the team goes above and beyond to secure great deals and provide sound advice, making complex processes feel simple and stress-free. Many expressed gratitude for the support received, especially during significant life events like buying a first home or remortgaging, and highly recommend the company for its dedication and expertise.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and support... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Clients share positive opinions on response time, with many expressing satisfaction with the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Non-Bank Financial Service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

243 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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5.0

All reviews

(243)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well we never fort we would get a…

Well we never fort we would get a mortgage but then we met Lee and Sarah and now we have absolutely brilliant very professional and quick they literally took all the stress on they did everything they have made are dream come true we carnt thank them enough we would highly recommend Lee and Sarah real thank you so much 😊

February 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great service from Lee

Lee has being very supportive in leading me through to securing my property. Everything was well explained to me in-depth and her largely did all I needed to do for me. I will always recommend him to anybody. He provided excellent service.

February 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Throughout Lee was very professional and reliable, with excellent communications keeping the process stress free. I would highly recommend Lee.

February 10, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely the best

Absolutely the best company we have come across, had a bloke before that just could not be bothered to help but Sarah has been absolutely fantastic and helped every step of the way with everything. Could not thank her enough definitely would recommend to others to use these guys are top notch for everything.

January 16, 2021
Unprompted review
Rated 5 out of 5 stars

Let down repeatably until I found IMB

After being let down and left hanging by numerous mortgage advisors previously A friend recommended Sarah.
She’s been absolutely brilliant and helped no end. A complicated case seemed to scare off other advisorsbut not Sarah. Cannot recommend IMB highly enough. I also cannot thank them enough for helping ensure we get our dream family home.

January 14, 2021
Unprompted review
Independent Mortgage Brokers logo

Reply from Independent Mortgage Brokers

Hello Lucy,

Thank you for your glowing 5-star review and for your trust in IMB Online! We're thrilled to hear that you had such a positive experience with Sarah Devine.

Sarah, like all our team members, is dedicated to providing our clients with the advice they need to find the perfect mortgage, no matter how complicated the case may be. We're glad to hear that her commitment and expertise made a difference in your home buying process.

Your feedback about our professionalism and dedication to helping our clients secure their dream homes is greatly appreciated. We're delighted that we could assist you in your journey and provide you with peace of mind.

We also want to extend our heartfelt thanks for your recommendation. We look forward to assisting you again in the future!

For more updates and insights, we invite you to like and follow our Facebook page. Just search for "IMB Online" on Facebook and you'll find us there.

Thank you for choosing IMB Online, your trusted mortgage broker in Leeds. We look forward to serving you again in the future!

Best regards,
Lee Mynard
#IMBOnline #MortgageBrokersLeeds #HomeOwnership #FinancialServices

Rated 5 out of 5 stars

An Excellent Choice

In 2013, I got into some financial difficulties, which made getting a mortgage very difficult due to poor credit. I carried out intensive research to find a specialist mortgage broker who could get me a mortgage. The best offer I got was from Independent Mortgage Brokers(IMB) with Sarah being my broker. I cannot speak highly enough of the help and support offered by Sarah. She went painstakingly through the entire application step-by-step multiple times, answered my numerous questions and never lost patience. Her help and advice was invaluable at every turn from start to finish the whole process became far less fraught. Even after the mortgage was issued, she continued to help liaising between the solicitors, estate agents and myself. I consider myself lucky to have found Sarah and worked with her as she really made the process so painless and stress free. Anyone who works with IMB and is lucky enough to have Sarah literally has nothing to worry about. I would be happy to have her as my broker every time.

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

I cannot thank Lee and Sarah enough!

I cannot thank Lee and Sarah enough!! They have been amazing!! So trustworthy very responsive to every question we have had. They have changed our life’s for the better, we have finally got our new dream home we have always wanted and it’s all thanks to you. I could cry with happiness honestly your both amazing!!!!!

December 14, 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding service provided!!

Outstanding service provided!!! Lee took the time to get to know my personal circumstances, and what specific product I wanted. After being told no by other mortgage brokers, Lee not only came up with a deal, but one of the best the market was offering at the time. Lee promptly answered any questions and i was made to feel like a valued customer. Would highly reccomend in the future!

December 4, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent services

I heartily recommend the services of this office.Very quick and efficient contact with the client (me). The matter was settled in an express pace. Thank you so much.

December 1, 2020
Unprompted review
Rated 5 out of 5 stars

Worth every penny!

Independent Mortgage Brokers took the time to really get to know my unique financial situation and where other brokers had failed, not only managed to arrange a mortgage for me - but secured a very good deal! I Can’t thank them enough for the time, effort and perseverance in getting my finances sorted out! I would highly recommend to anyone in any situation as the advice given prior to application was exceptional!

November 25, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service, highly recommended.

Sarah recently assisted me with a mortgage application following a recommendation by a work colleague. The service was professional, speedy and supportive, the whole application process was completed in a record 10 days, when I received my mortgage offer.
I cant recommend this service enough, many thanks.

November 9, 2020
Unprompted review
Rated 5 out of 5 stars

I was recommended by a friend and I am…

I was recommended by a friend and I am please to say, knowing Lee is a dream come through.
Mr Lee from day one has presented very professional, efficient , speed and precise about my enquiry in relation to my mortgage application. He has shown and demonstrated patience and proactive . Lee is a soluction solver in my opiinion with mortgage enquires, full of ideas and good customers service is brililant .
I will 101 percent come back to lee in the nearest future to seek another mortgage application, I was able to obtain a mortgage even with my bad credit. Thank you so much to make my dreams come into reality. This is the begining of my destiny after waited for many years unsucessful mortgage application with other mortgage lenders.
Thank You so much Iee. I am very grateful.

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, really understood what we wanted to achieve and got the right deal for us. Would definitely recommend them

October 13, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, hassle free, fast and fantastic company. First time buyer, and had a previous broker unable to help, but Sarah and the team took only a couple of weeks to finalise a mortgage offer and could not have been any more professional and helpful.. 5 stars!

October 11, 2020
Unprompted review
Rated 5 out of 5 stars

Great!

So helpful! It was my first time buying I was a little unsure with somethings. Sarah and the team helped every step of the way. Really easy and made it stress free !
Thank you !

September 22, 2020
Unprompted review
Rated 5 out of 5 stars

Above and beyond brilliant

I cannot begin to explain how grateful I am that we stumbled across IMB - we had 2 other brokers tell us that we simply wouldn't be eligible for a mortgage, both of whom came highly recommended by friends and family, but Lee continuously persisted and supported us in order to get us across the finish line and allow us to purchase our dream home, against all odds. I honestly cannot express how brilliant his service was and how grateful we are for his patience and genuine commitment to getting the best outcome for our family.

September 16, 2020
Unprompted review
Rated 5 out of 5 stars

Karl & Louise

We had our hand forced into exploring the possibility of buying a house before we had planned and therefore thought we had little to no chance of getting a mortgage. Lee and Sarah made it possible for us and help us changed our lives. They held our hands throughout the whole process, were very reassuring and and were very quick to respond to queries both from us and the lender.

August 27, 2020
Unprompted review
Rated 5 out of 5 stars

I would recommend Independent Mortgage…

I would recommend Independent Mortgage Brokers, especially Lee he has given us hope he work really hard to get us a Mortgage.
Everywhere we been they told us that we can not afford due to Credit Scores. The journey was not that easy for us as we got refusal everywhere, we were about to give up till we meet with Lee.
However when we meet with Lee he told us don’t worry trust him and that had really proven. The work were very impressive and his positiveness we were very happy to know Lee, and we will recommend him to our friends.

August 20, 2020
Unprompted review

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