Independent Mortgage BrokersReviews 

243
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, particularly highlighting their patience and clear explanations throughout the process. The customer service is frequently described as excellent, with many appreciating the quick response times and the ease of communication. Reviewers found the service reliable and efficient, noting that the team goes above and beyond to secure great deals and provide sound advice, making complex processes feel simple and stress-free. Many expressed gratitude for the support received, especially during significant life events like buying a first home or remortgaging, and highly recommend the company for its dedication and expertise.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and support... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Clients share positive opinions on response time, with many expressing satisfaction with the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Non-Bank Financial Service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

243 reviews

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1-star

No history of asking for reviews

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5.0

All reviews

(243)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from great people

Fantastic service from great people. Can’t recommend Lee and Sarah at IMB more highly. Lee was incredibly helpful and friendly and was able to sort out our insurance quickly and efficiently. The process was smooth and effortless on our part and Lee was able to answer all our questions throughout.

I would recommend IMB to anyone.

September 8, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing

Couldn't be more happy with the service they provided! After been told by other advisors that I can't get a mortgage because I'm self employed, I called Lee and he reassured me and said he could help. A few months later and we are now home owners!!! Can't thank and recommend them enough. If you have any special requirements or worries, be sure to give them a call. You won't regret it!

September 6, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely Incredible!

Lee Mynard has been absolutely fantastic from start to finish to ensure I got a mortgage offer. I am ever so grateful and can’t thank my friends recommendation enough to follow through and come to this company. I have now told others that need a mortgage to follow suit and go see Lee and I also hope to come back in future for any renewal or new mortgage.
Thank you again.

August 25, 2021
Unprompted review
Rated 5 out of 5 stars

Efficiency, honesty, fast. 3 Words that define IMB.

Great thing about IMB is how efficient they are in regards to advice, recommendations and delivery. IMB do not mess about and they get straight to the point and everything from the very first moment is crystal clear. I have had a very pleasant experience from the day I contacted them about my mortgage. Mr Lee Mynard has been dealing with my mortgage, everything he has said and done has been spot on, moreover, the transparency and ease of contact with Lee and his team has been such a smooth process.
Keep up the great service IMB!

Customer: Raul Alam.

July 31, 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Lee at IMB provided us with an exceptional service. Nothing was too much trouble. We approached IMB to help find a mortgage for us and it needed to be dealt with very quickly. This was actioned as requested which enabled us to go ahead to make an offer on the property we wished to purchase, which in turn helped us to secure the acceptance of our offer.
He had constant contact with us at all times of day and evening to help us through. We have the highest regards for IMB and would absolutely recommend them to anyone who needs this kind of service. Thanks so much Lee

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

I used IMB to re-mortgage my property

I used IMB to re-mortgage my property. It was something I had known I'd needed to do for some time, but had been putting off as I thought the process would be complicated and painful. It wasn't and I wish I'd done it sooner as it could have saved me some sleepless nights. Sarah made the process simple and painless. She didn't use jargon and was very swift to respond to any emails and calls. I would highly recommend her.

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from IMB

Myself and my husband wanted to remortgage and change the names on our mortgage deed. SARAH WAS FANTASTIC, always one step ahead and was reassuring, confident and professional. We didn't really have to do anything other than provide some documents and sign some! Their portal is great and stores everything in one place. I would 100% highly recommend Sarah and IMB to anyone who needs assistance with a mortgage. Thanks for making it so easy. Oh and finally thank you for the card of congratulations! Personal touch too. So glad we found you!

May 6, 2021
Unprompted review
Rated 5 out of 5 stars

Mortgage renewal made easy

Sarah and Lee at independent mortgage brokers are the best we have used and once again have done a brilliant job on getting us a fantastic deal. Lee found us a great mortgage a few years ago and we didn't hesitate calling Lee when we were looking to change this time around.

Always there to answer all of our questions and queries and came up with the solution best suited to our needs.

Friendly and professional company will definitely use again,

April 27, 2021
Unprompted review
Rated 5 out of 5 stars

Sarah Devine at IMB has been absolutely…

Sarah Devine at IMB has been absolutely fantastic. Nothing was too much trouble and she was very reassuring about the whole remortgaging process. She allayed any concerns we had and recommended a mortgage that was perfect for us. She was very efficient and helpful throughout the whole process and has made herself available even though we have an agreed mortgage should we have any further concerns. I would definitely use her again and wouldn't hesitate to recommend her. Many thanks indeed.

April 19, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service!!

Absolutely amazing service!!!
We would definitely recommend to use Independent Mortgage Brokers! They have been so helpful and provided fantastic fast service. We will definitely be using again!

April 16, 2021
Unprompted review
Rated 5 out of 5 stars

Sarah is fantastic !! 100% recommend

Sarah Devine has been amazing from start to finish. She was clear in her emails about what was happening and was always there to put me at ease throughout this process. Thank you !!

April 13, 2021
Unprompted review
Rated 5 out of 5 stars

Legendary Service; Highly Recommended

I can’t recommend Independent Mortgage Brokers enough. A friend recommended IMB and encouraged me to give them a call; I am glad I did. After some fact finding with Lee, we set sail. It is noteworthy that Lee’s knowledge of lenders and their respective requirements is top notch! Outcome focused, he matches one’s circumstance to the most competitive prospective lenders with a caveat “I am 99% positive”. End to end, Lee has provided a legendary service and just like my friend, I will have no reservations in recommending to family and friends.

March 29, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Services & Advice, 100% Recommended.

We chose Independent Mortgage Brokers after Sarah was recommended by multiple friends, and we were not disappointed. Being first time buyers we had lots of questions and concerns about how things worked.
We went through the process of getting a mortgage and purchasing a house throughout the pandemic and this brought with it additional hurdles. Sarah guided us every step of the way.
We would definitely recommend Independent Mortgage Brokers, they take the stress and legwork out of finding the right product.

Thank you Sarah, we will be in touch in the future :)

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with the service…

Absolutely delighted with the service offered by Lee and Sarah. This is the 2nd time I have used Lee, first time was when no other companies could offer me the mortgage I needed but Lee went above and beyond to get me the right deal. 2nd time 5 years later and Lee was the first person I contacted to arrange my new mortgage for the new house. I have now moved in and couldn’t have done this without Lee & Sarah.

March 11, 2021
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Independent…

I would highly recommend Independent Mortgage Brokers to anyone looking for a great deal.

They secured our mortgage on a great deal with a low Apr rate & cash back deal .

Lee also organised our building insurance & life insurance all at the same time which saved us a lot of stress & got us a deal that works for us .

Communication with both Lee & Sarah was fantastic guiding us all the way through the process.& keeping us updated at the different stages of the process .

Lee is very knowledgeable and was recommended through a friend I am so pleased we used his service . He is very easy to talk to & will go above & beyond
To ensure you are happy with the service he offers .
Thank you Lee & Sarah 😀
I will definitely be recommending you to all our friends & family .

March 8, 2021
Unprompted review

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