Independent Mortgage BrokersReviews 

243
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, particularly highlighting their patience and clear explanations throughout the process. The customer service is frequently described as excellent, with many appreciating the quick response times and the ease of communication. Reviewers found the service reliable and efficient, noting that the team goes above and beyond to secure great deals and provide sound advice, making complex processes feel simple and stress-free. Many expressed gratitude for the support received, especially during significant life events like buying a first home or remortgaging, and highly recommend the company for its dedication and expertise.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and support... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Clients share positive opinions on response time, with many expressing satisfaction with the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Non-Bank Financial Service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

243 reviews

5-star
4-star
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1-star

No history of asking for reviews

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5.0

All reviews

(243)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good experience

I have had a great experience with this company. Sarah is very efficient, patient and helpful and the process has felt remarkably stress-free.

February 15, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service!!!

Excellent service! very experience mortgage brokers.
They were always available to answer any questions we had on our mortgage application. Thank you!

February 4, 2022
Unprompted review
Rated 5 out of 5 stars

Sarah at independent mortgage brokers…

Sarah at independent mortgage brokers was extremely helpful throughout the whole process of sorting our mortgage out, so friendly and reliable and trusted her 100%
Highly recommend for anyone especially first time buyers

January 27, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Recommended by a friend and we recieved an excellent service from both Lee and Sarah. Very easy online portal for all documents to be sent and recieved and very professional throughout right through to recieving our mortgage offer. Highly recommended and will definately use this company again.

January 18, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Sarah is very professional, happy to help any time...She explained all the steps we have to do until our mortgage was approved, even after that she still helped us with any enquiries. I highly recommend Sarah,she is a lovely person.

January 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great friendly honest service.

I have now worked with Lee from IMB twice to secure my last two mortgages. Both of which were fairly complex deals - one being Help to Buy, the second including debt consolidation. Lee gave me an honest assessment of my financial situation on both occasions and went out of his way to select and deliver the right product for us. Highly recommended!

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service from a brilliant team

This is the second time for me and my wife using Lee and the team, and all I can say is the work put in is exceptional. They take all the stress out of re-mortgaging, and always come back with the best deal going for the family. Thanks again for the hard work and will be see you again in two years. 5/5

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

Lee Mynard

Lee and Sarah are really great team. Lee was with us all the time and helped us to find the best offer for our Mortgage. A first-time buyer is not an easy process, but Lee gave us the courage to continue with our hunting and to be careful with bad properties. I found Lee by one of my friends and sure will recommend him to other friends who are looking for a really friendly and world-class professional Mortgage adviser. Our relations are not finished, the next stage will be done with his help.
It is not enough to say, thank you, Lee.

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Sarah has been fantastic throughout our mortgage journey. She has kept us up to date every step of the way from chasing up solicitors to letting us know which documents we need and sorting out life insurance. It made the process a whole lot easier and with a new baby that’s just what we needed! Would highly recommend IMB.

December 6, 2021
Unprompted review
Rated 5 out of 5 stars

Lee and Sarah were great.

Lee and Sarah were great.
Very friendly and supportive. Talking to you through the whole journey. Lee was always getting back to me whenever I called if he was not available.
I am grateful for their service in helping me get a mortgage.

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

I met Lee through a couple of friends…

I met Lee through a couple of friends who spoke highly of him, the initial phone call with Lee was simple and concise and I felt at ease after waiting over a year stressing for my bank of over 30 years to sort my mortgage. Lee had 3 mortgage deals for me to choose from within days, he explained everything in basic plain language and after meeting Lee he had my full trust and respect, I’ve never done a review before which shows how highly I think of Lee Mynard.
Michael J Geraghty

November 25, 2021
Unprompted review
Rated 5 out of 5 stars

World class service!

We can't recommend enough Lee and IMB. A world class service from start to finish, a stress-free process and the best result in the end. Definitely will be using Lee's services again when the time comes. Huge thank you!

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome , they took away the stress and nonsense

I was in a position where my fix rate term was coming to an end and I wanted to increase my mortgage loan value. After being bounced around by my original lender, which whom I had been with for the past 20+ years and of which only had a couple of years remaining . I couldn't believe how difficult and time absorbing it was . I was recommended IMB and within no time at all I had completed on a remortgage, even increasing the debt value after the completion date was originally given. They were amazing, took all the stress, nonsense and endless amounts of paperwork out of it and managed the whole process professionally and effectively.
I can't recommend them enough, AWESOME !

October 10, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant

Lee has been great through the whole process. He makes everything very clear and easy for you to understand in such a stressful time. I would recommend him to anyone, especially when computers and IT is not your thing. He guided me through the whole mortgage process.#5 stars.

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service from Lee.

Lee stood with us through the thick & thin of the entire mortgage process.
My wife and I couldn't have asked for a better Mortgage Advisor.
I will surely recommend to friends and families👍

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

Simply the best

Lee and the team have been nothing but amazing throughout the mortgage process and beyond. They came to our rescue when we hit a hurdle completing our own mortgage application and made things simple and easy and kept us up to date every step of the way. I wouldn't hesitate to recommend them! Thank you!

September 24, 2021
Unprompted review
Rated 5 out of 5 stars

Simply the best!

A massive thank you to Lee and his team. I don't think it's sunk in properly yet about being a home owner. I received regular updates throughout the whole process. There were times I almost gave up but the determination and encouragement from Lee to make this happen kept me going. It was all worth it!
Will surely be recommending.

September 22, 2021
Unprompted review

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