Independent Mortgage BrokersReviews 

243
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, particularly highlighting their patience and clear explanations throughout the process. The customer service is frequently described as excellent, with many appreciating the quick response times and the ease of communication. Reviewers found the service reliable and efficient, noting that the team goes above and beyond to secure great deals and provide sound advice, making complex processes feel simple and stress-free. Many expressed gratitude for the support received, especially during significant life events like buying a first home or remortgaging, and highly recommend the company for its dedication and expertise.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and support... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Response time

Clients share positive opinions on response time, with many expressing satisfaction with the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Non-Bank Financial Service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

243 reviews

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1-star

No history of asking for reviews

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5.0

All reviews

(243)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second time, will definitely use again!

Second time with Lee sorting out our new mortgage from start to finish. Such an easy task when the communication is as excellent as what Lee gives you. I cannot recommend IMB enough. The online portal is simple and easy to navigate, and a phone call is never too much trouble.

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

Life changing

My case was little tricky but Sarah was there every step of the way.
Thanks to her and her team I have managed to escape a nasty, abusive man who tried to ensure myself and our children ended up on the streets. I will forever be grateful z we have a future again

August 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great Again!

Second time the team has helped my mortgage requirements - getting an offer within days. Always have a nice personal approach to each case, and deal with it very efficiently - getting the results needed!

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

I cannot fault IMB online

I cannot fault the IMB. Having been told by several brokers that they would be unable to find a product for us I was skeptical when Lee said he would be able to, but today we recieved our mortgage offer! I am so grateful for all the hard work the team at IMB have put in and their service has been faultless, keeping us up to date and informed along the way.

August 17, 2022
Unprompted review
Rated 5 out of 5 stars

Most efficient service delivery in my life

The service delivery was excellent and I couldn't have asked for anything better. Lee is professional, efficient in what he does with up-to-date knowledge of it, anticipates issues even before they arise and makes the whole process seem so easy.

Communication was excellent, and the portal was secure and easy to use.

Lee helped me with practically everything I needed for my mortgage and got me the best available deals. I am a very satisfied customer and would highly recommend Independent Mortgage Brokers anytime, any day.

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

I can only express positive feedback…

I can only express positive feedback for Lee & the team. I have 'non-standard' requirements, & Lee has gone out of his way to support me in finding a lender that meets my needs. The customer portal is easy to use and makes my life much easier (as I am travelling a lot & working obscure hours). I really appreciate the excellent customer service & straightforward approach. Thanks

July 11, 2022
Unprompted review
Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Independent Morgage Brokers. My first contact with them was amazing and the support I received was timely. During my dealings with them I had nothing to worry about as my case was dealt with in such a way that I could never have imagined. Cherelle and Sarah kept me updated from time to time and the customer relation was fantastic. They all have been wonderful and I am so happy with the service rendered

July 8, 2022
Unprompted review
Rated 5 out of 5 stars

We are first time buyers …

We are first time buyers with a colourful credit history however lee was amazing and very quick at getting us our mortgage in principle easy t contact even at weekends very pleased with the help through the whole process

June 20, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, delivered on everything, kept informed answered our questions honestly and never gave us false hope, highly recommend and I will definately use them again if need to and Sarah is an absolute star and very professional and was easy to contact via phone or email their rating for me is definately 5 star plus

June 7, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing and professional service all around

I'm a first time buyer and not getting any younger either. Mr Lee M and his team have been amazing. Lee took time to explained everything each steps of the way. He managed to secure me a mortgage and get me closer to be moving in my house... place I'll be able to call home. I strongly recommend IMB but mostly Lee M and his team. Even, if he's really busy he always take time to talk to you if need be.
Thank you Lee and everyone at IMB
Benoit

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

Lee was amazing

Lee was amazing, he really understood my situation and got me a mortgage in principle in the same day I had been to there competitors (mortgage key and two others) and they all said I would have wait till my credit improved, but the was not the case when I spoke to Lee, I honestly can’t thank him enough, not to mention his amazing communication he made sure he kept me fully informed every step of the way overall I was just Amazed at the speed of how fast he worked and his impeccable customer service so lovely. I was hesitant at first as I had sold dreams before but he made sure that he delivered.

May 12, 2022
Unprompted review
Rated 5 out of 5 stars

Many thanks to Mr Lee

Many thanks to Mr. Lee Maynard for helping us get a house we only dreamed of, he was with us all the time with answers to his questions, I recommend with the utmost confidence

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

We've had a very professional and…

We've had a very professional and consistent experience with IMB. They helped us 5 years ago to get on to the property ladder and have also done a stirling job with our remortgage. They are very proactive too and I recommend them!

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service all around!

IMB were recommended to us by a relation. We are first time buyers and Lee explained and communicated everything we needed to know at every stage of our mortgage process. Lee was extremely helpful, positive and encouraging delivering a professional service. We would highly recommend IMB Mortgage Brokers and will definitely use again. Thank you Lee!

April 5, 2022
Unprompted review
Rated 5 out of 5 stars

IBM the best

I have been working with Lee and Sarah at IMB for several years now, in fact, they do all my mortgage deals. Hassle free, fast, efficient and professional service always!!!

March 2, 2022
Unprompted review

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