Had the pleasure of Vincent picking my family up in the BMW i7. Very prompt in arrival and a smooth ride home. 5 stars and the customer service from Imperial Ride exceeded expectations. I had to chang... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I recently used the Imperial Ride to for a school run for my child. The driver was punctual, ensuring that my child was picked up and dropped off on time every day. The car was clean and well-maintain... See more
Company replied
Ali was a wonderful friendly careful professional driver and his car was immaculate and very comfortable. I felt safe and cared for and would highly recommend this company to anyone needing high quali... See more
Company replied
I have used Imperial Ride on multiple occasions to and from Heathrow and Gatwick. They have always provided a first class service, always on time, great communication before each pick up and very po... See more
Company replied
Company details
Written by the company
Imperial Ride is a London-based luxury chauffeur company providing reliable, discreet, and premium ground transportation in the UK and worldwide. We deliver seamless journeys for business, leisure, and special events, combining professional chauffeurs, an elite fleet, and transparent pricing. With a trusted global network covering over 60 cities, Imperial Ride serves executives, VIPs, and international travellers who value punctuality, privacy, and comfort. Our easy online booking, 24/7 availability, and consistent service standards ensure every journey is smooth from start to finish. Imperial Ride. Luxury travel, done properly.
Contact info
Cedar House Vine Lane, Hillingdon Uxbridge, London, UB10 0NF, London, United Kingdom
- +442080904926
- info@imperialride.com
- imperialride.com
4.9
Excellent
422 reviews
No history of asking for reviews
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Driver had to clear his own rubbish out…
Driver had to clear his own rubbish out of boot to put our cases in, air on not on, driver asking fairly personal questions to talk on way there. Couldn't find address despite having post code and map, definitely didn’t feel like an imperial experience. To be fair an Uber Prius would have been just as good.
May 16, 2022
Reply from Imperial Ride
Dear Scott,
Thank you for taking the time to provide the review. We take all feedback very seriously, and since you received unexpected service, we sincerely apologise. Your honest review has been very helpful to improve the service and we can guarantee you that this will never happen again.
We agree with you, and after researching the matter in response to your review, we determined that the service you had was not commensurate with a service of the luxury class. We have also taken serious action against our chauffeur.
Please contact us directly when you would like to make your next reservation, and we will provide you with an exceptional service and an outstanding discount to make up for the inconvenience you experienced in the previous job.
Once again our sincere apologies.
Kind Regards,
Customer Care Imperial Ride
Reply from Imperial Ride
Your feedback is much appreciated, thank you for your time.
On time with great communication!
May 4, 2022
Due to a last minute cancellation of…
Due to a last minute cancellation of our previous arrangement, we contacted Imperial who were fast and efficient! We are a family of 4 and we’re carrying 9 suitcases at that time! They accommodated us nicely and professionally even with an hour’s notice! Superb!
May 1, 2022
London chauffeur service for VVIP customer
First day, driver was late, but was understood due to no parking space. However, driver called and arranged necessary things. Second, third and other days were arranged quite OK and smotthly. Excellent service!
April 25, 2022
I used them as a shuttle mini bus…
I used them as a shuttle mini bus between the two venues for a ceremony. The whole experience was smooth. The drivers were very professional.
April 24, 2022
Driver was very courteous and helpful…
Driver was very courteous and helpful and his driving was of a very high quality
April 22, 2022
Awesome Service!!!!!
The flight was delayed and then baggage was further delayed. However, the chauffeur waited patiently and was understanding of the situation. He also understood the roads well and manuevered around traffic prone areas to reach destination quickly. Also, was efficient in loading and unloading the suitcases (6) pretty quickly and efficiently.
April 7, 2022
Great service !
April 5, 2022
Excellent service
Excellent service. Efficient organisation and great driver. Would highly recommend.
March 20, 2022
It was a absolutely perfect experience.
It was a absolutely perfect experience. My card was not working and I contacted the costumer service for help. They helped me fast and easy. The car was on time. I would only recommend.
March 14, 2022
Excellent experience all around
Very personable driver. Excellent service. Booking process was easy and straight forward, which was very much appreciated as it was an International transaction
March 10, 2022
Excellent customer service
Excellent customer service, highly efficient and professional company. I have used them twice and I find their service to be excellent.
March 7, 2022
Reply from Imperial Ride
Thank You :)
Excellent service
excellent service, drivers are very professional and my clients were very impressed. I will use these again next time I am in London.
March 2, 2022
Nice Experience
Our driver was on time and was very professional. He helped with all the bags to and from the curb. It was a comfortable and very clean car. He was a smooth driver. We have used this company before and will use them again.
March 1, 2022
Just fabulous
Just fabulous, the drivers were on time, opened doors, and they made the experience stress free. Will use again and will recommend to friends. Thank you
March 1, 2022
Reply from Imperial Ride
Thank You :) We will always go extra mile to serve you best again
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