Imperial RideReviews 

422
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its punctuality, smooth rides, and overall professionalism, making it a reliable choice for various transportation needs. Many people highlight the drivers for being polite, professional, and attentive, often going above and beyond to ensure a comfortable and pleasant journey. Reviewers frequently mention the immaculate and comfortable vehicles, along with excellent communication before pickups, contributing to a seamless experience from start to finish. People feel safe and well-cared for, appreciating the attention to detail and the high standard of service provided.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, punctuality, and... See more

Staff

People report positive experiences with staff, consistently praising drivers for being professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had the pleasure of Vincent picking my family up in the BMW i7. Very prompt in arrival and a smooth ride home. 5 stars and the customer service from Imperial Ride exceeded expectations. I had to chang... See more

Rated 5 out of 5 stars

I recently used the Imperial Ride to for a school run for my child. The driver was punctual, ensuring that my child was picked up and dropped off on time every day. The car was clean and well-maintain... See more

Company replied

Rated 5 out of 5 stars

Ali was a wonderful friendly careful professional driver and his car was immaculate and very comfortable. I felt safe and cared for and would highly recommend this company to anyone needing high quali... See more

Company replied

Rated 5 out of 5 stars

I have used Imperial Ride on multiple occasions to and from Heathrow and Gatwick. They have always provided a first class service, always on time, great communication before each pick up and very po... See more

Company replied


Company details

  1. Taxi Service
  2. Transportation Service

Written by the company

Imperial Ride is a London-based luxury chauffeur company providing reliable, discreet, and premium ground transportation in the UK and worldwide. We deliver seamless journeys for business, leisure, and special events, combining professional chauffeurs, an elite fleet, and transparent pricing. With a trusted global network covering over 60 cities, Imperial Ride serves executives, VIPs, and international travellers who value punctuality, privacy, and comfort. Our easy online booking, 24/7 availability, and consistent service standards ensure every journey is smooth from start to finish. Imperial Ride. Luxury travel, done properly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

422 reviews

5-star
4-star
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1-star

No history of asking for reviews

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4.9

All reviews

(422)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I booked Imperial ride as a gift for my…

I booked Imperial ride as a gift for my father on his birthday. The ride was to travel from his home to a hotel that we had booked for the weekend.
The driver was prompt and we were kept up to date on the booking throughout.
I emailed a couple of queries prior and responses from Imperial ride were very swift.
Car was clean, driver respectful.

However, on registering with Imperial ride they offer a 10% discount on the first booking.
I was only aware of this after making the first booking and asked if I could apply the discount. They said that the discount t can only be applied online at the time of booking.
This was disappointing.

We had booked a Mercedes S-class, but on the day we were advised that the car would be a Range Rover which was fine as the Range Rover was a free upgrade applied, I guess based on Imperial Ride car availability on the day.

Overall very satisfied but let down that they did not allow me to apply the discount!

January 23, 2022
Rated 5 out of 5 stars

Excellent courteous and prompt service…

Excellent courteous and prompt service at every level. Almost immediate response to my emails and had no problems with the changes I had to make. The driver was friendly, polite and anticipated our every need. Will definitely be using them on a regular basis.

January 21, 2022
Rated 5 out of 5 stars

Great Service and communication

Great Service and communication
I found Imperial Ride by chance on google. I needed to book a pick up in France (from a train) back to the UK. I am so glad I chose Imperial Ride. My emails were answered immediately. If I needed to phone there was always someone to pick up. At no time did I feel anxious about the meet or drive back. They were totally professional, competitively priced and a pleasure to deal with. The day went smoothly, the driver made contact to meet at a safe point and the journey back was seemless. I will definitely use again if the need arises and have no hesitation in recommending. Many thanks !

January 14, 2022
Rated 5 out of 5 stars

A consistent and professional service

Imperial Ride have provided a consistently high level of service to me for many years and I would highly recommend. They are a reliable team of friendly professionals who take their clients needs very seriously.

December 29, 2021
Rated 5 out of 5 stars

The best way to drive to mainland Europe

My Driver Nazeer was absolutely amazing. I was travelling with my 17 month old and a cat. He arrived ahead of schedule, helped me bring all of our belongings to the car, and made sure we were all comfortable. He was extraordinarily friendly. When we got to the euro tunnel he helped me check in my cat as I had my hands full with my son. It was an absolute dream! He drove us directly to my husband and in laws in Germany without any delay. The ride was so smooth and comfortable my son was able to play and sleep the whole ride. When we arrived in Germany he promptly helped us unload our bags. Ive done this journey every year for the past 7 years and this was one of the best. This says a lot especially considering how busy the Channel crossing was due to upcoming travel restrictions. I would use this service every year from now on.

December 22, 2021
Rated 5 out of 5 stars

The chauffeur was brilliant

The chauffeur was brilliant. The service was great - will highly recommend Imperial Ride

December 17, 2021
Imperial Ride logo

Reply from Imperial Ride

Thank You for your kind words they mean a lot to us.

Rated 5 out of 5 stars

Imperial Ride review

Imperial Ride were impeccable in the service that they provided. I used them for six trips over three days to take my family and myself to wedding functions. The drivers were on time, courteous and drove their vehicles very safely. I would definitely use them again.

December 14, 2021
Rated 5 out of 5 stars

Range Rover on 9th December 2021

The ride arrived promptly and waited patiently.
The driver was very friendly and professional and made the journey very pleasant.
I wanted a quiet ride and he already could sense what I wanted without me asking - he was very good and figuring out what we as customers wanted.
The mobile phone messaging was very useful and the driver contacted me promptly.

5 stars as couldn't really be better for what I expected.
Perhaps one improvement would be an option to call the service later in the day? My return time was uncertain so couldn't book it initially.

December 13, 2021
Imperial Ride logo

Reply from Imperial Ride

Thank You, Your kind words mean a lot to us. We will always serve you with a better and better service.

Rated 5 out of 5 stars
Imperial Ride logo

Reply from Imperial Ride

Thank You, Sir; it means a lot to us, and we appreciate it greatly:) we will be glad to offer you with the same level and quality service the next time also.

Rated 5 out of 5 stars

The company is simply excellent.

The company is simply excellent. The driver, Mr Amir, is very professional, kind and patient.
My executives had the most luxurious experience. The Range Rover SUV is top of the range, highly executive.

November 18, 2021

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