I was doubtful. I thought... there's no way these guys are offering these watches at these prices with this level of care and service. No need to doubt, they were, they do and they are. Couldn't recom... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The guys at Imperial Time really went above and beyond with all aspects of their service here. Came in for a simple valuation request at the recommendation of one my friends. Ended up leaving with two... See more
Company replied
Beautiful bracelet, super knowledgeable and efficient, would both highly recommend & purchase again. I bought from the web page as I’m too far away from the shop, however after chatting to Zarius (... See more
Great bunch of guys with outstanding customer service…they even bought my daughter some marshmallows for my second visit as she’d mentioned she was a big fan of them! No high street shop would bother... See more
Company details
Written by the company
Imperial Time UK Ltd sells & buys luxury watches & jewellery. Established in 2015 we have years of experience, expertise & market knowledge. As members of the National Association of Jewellers our aim is to provide the best service & price. With our secure online platform & Showroom located in heart of London's Diamond District, Hatton Garden, we provide a quick, transparent & high-end service to those buying or selling Jewellery, Diamonds, Gold, Rolex, Audemars Piguet, Patek Philippe, & Cartier. Buy or Sell Rolex DateJust, Rolex Daytona, Rolex Submariner, Rolex Yacht-Master, Rolex Oyster Perpetual, Rolex SkyDweller, Rolex DayDate 40, Rolex DayDate II, Rolex Gmt-Master II, Patek Philippe 5711, Patek Philippe 5980, Audemars Piguet Royal Oak.
Contact info
79 Kensington Church Street, W8 4BG, London, United Kingdom
- 020 3380 1542
- info@imperialtime.co.uk
- imperialtime.co.uk
4.9
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My first watch experience was…
My first watch experience was absolutely amazing, very well taken care of.
If your looking for a place to pick up your first watch with full assurance, this is the place to go.
May 17, 2021
Unprompted review
Very fast efficient service..
Very fast efficient service... recommended to all.
January 14, 2021
Unprompted review
I purchased a Rolex from Sharif and the …
I purchased a Rolex from Sharif and the service was excellent and highly recommend
January 26, 2018
Unprompted review
Rolex GMT
First every Rolex bought GMT and it was a great experience. Very friendly, honest and professional staff. Nothing was too much trouble, would highly recommend Imperial Time and definitely use them again.
December 12, 2017
Unprompted review
Bad company
Bad Bad company. No customer service at all. Impossible to contact after buying.
November 13, 2017
Unprompted review
Reply from Imperial Time UK Ltd
Mr Knudsen purchased a timepiece from us in 2017. Before making the purchase via our website he sent multiple emails enquiring on the insurance for our delivery service.
We send all watches out fully insured and with a 12 month warranty.
On delivery Mr Knudsen claimed he had not received the parcel and wanted a refund. We contacted our specialist delivery courier who where able to provide a signed delivery ticket in his name as well as photographic evidence of the parcel being delivered to his address.
When we contacted the Swedish police who interviewed the delivery driver and showed his information Mr Knudsen withdrew his claims.
He then resorted to leaving this negative review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.