IMP Mortgage & Protection Advice Ltd Reviews 

124
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Dawn was excellent at supporting a first home purchase. Being a first-time buyer and having no idea where to even start, Dawn was so helpful every step of the way; from initial enquiry, supporting wi... See more

Rated 5 out of 5 stars

Dawn made my first home purchase as smooth and easy as possible. Available for phone calls to explain and discuss throughout the process.

Rated 5 out of 5 stars

Five years ago contacted IMP to see if they could help us find a mortgage as we have a specialised job and are not as young as we used to be. We had tried a few local agents who struggled with our re... See more

Rated 5 out of 5 stars

Dawn, thank you for all your help & advice since we first started our mortgage journey with you just short of a decade ago. We've just purchased our second home & your knowledge is always appre... See more

Company details

  1. Mortgage Broker

Written by the company

With over 35 years of experience in financial services, we've been helping people find the right mortgage and protection solutions since 1995. After years of working for major high-street lenders, we founded IMP Mortgage & Protection Advice in 2014 with one goal: to provide honest, personalised advice without the pressure of sales targets. We take the time to understand your needs, explain your options clearly, and support you every step of the way. Our reputation is built on trust, reliability and excellent customer service, with many of our clients coming to us through referrals and recommendations. Whether you're buying your first home, moving, remortgaging or reviewing your protection needs, we're here to help. Friendly advice. Tailored solutions. No pressure.


Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

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4.9

All reviews

(124)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommend Dawn

Dawn was excellent at supporting a first home purchase. Being a first-time buyer and having no idea where to even start, Dawn was so helpful every step of the way; from initial enquiry, supporting with mortgage, protections etc, and lots of first-time buyer questions. Dawn responded to calls/emails quickly and was always calm with her approach. Genuinely cannot put into words how helpful and kind Dawn has been. For anyone looking for support, I'd recommend Dawn 100%.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Honest, helpful and positive experience!

Dawn was recommended to us and we're so glad we listened! She helped us throughout the process of buying our first home and we truly would have been lost without her. She was so helpful, patient and friendly. From our first phone call I felt so at ease an the Dawn made the process feel significantly less stressful. Emails were answered quickly and if any problems came up she was right on it. It was made clear that no question was a stupid question which really helped with my anxiety. Overall an amazing service and honestly the highlight of our house purchase experience. Thank you!

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and support throughout

Dawn provided an excellent service from start to finish and was always on hand to talk through any queries. Made the whole process hassle free and ensured everything was dealt with in a timely manner. Would highly recommend IMP for anyone looking for a a mortgage advisor!

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

IMP Mortgages

Dawn was absolutely fantastic in helping us secure a new mortgage for our new home. Her service was outstanding from start to finish—always quick to respond to emails and calls, answering every question we had with patience and clarity. She kept us on the right track throughout the whole process, making everything feel smooth and stress-free. We are so grateful and honestly couldn’t recommend Dawn and IMP Mortgages highly enough!

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

The service I received from Dawn was simply outstanding. She guided me step by step making the process straightforward. I would 100% recommend this business. Thank you Dawn for your help and support I very much appreciate it.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

5/5 service from Dawn

Dawn was fantastic from start to finish. So helpful, supportive, honest/straight talking and kept us in the loop at every stage. You’re worth your weight in gold Dawn, really appreciate everything and will definitely recommend you and use again, thanks so much!!

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and professional

Rita was totally knowledgeable and professional throughout the whole process. She kept us informed and ensured we fully understood every little detail. I would highly recommend using Rita for mortgage related business. She supported us through equity release..

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great service with Dawn

Dawn made the entire process of getting the mortgage easy. All the information about the mortgage was broken down and explained well and any questions we had we were given a quick response. I couldn't recommend a better service especially for first time buyers.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and knowledgeable

Rita was extremely helpful and knowledgeable. She made the whole process of navigating the mortgage market very straightforward and was always available to answer our queries. We have no hesitation in recommending her service.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend

Rita Davidson was Absolutely fantastic from start to finish . She promised me she wouldn't give up until we got the results we were looking for and she kept her word. I wouldn't be in the house I'm in now without her.
The situation I was in, I certainly didn't make it easy for her! 100% recommend this company

April 7, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage Advice and Application

IMP Mortgage and Protection were excellent in the service they provided. They were very informative throughout, and kept me updated on developments. I have used a couple of other mortgage advisors before, but this company is by far the best, and I would certainly recommend them.

February 12, 2025
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Many thanks for your review, it is greatly appreciated!

Rated 5 out of 5 stars

Very informative and helpful

Rita was so informative and helpful when arranging Equity Release for me, she explained what options were available and regularly kept me updated throughout the application process.

February 11, 2025
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Many thanks for your review, it is greatly appreciated!

Rated 5 out of 5 stars

First time buyer

Dawn helped us buy our first home recently. Her knowledge and expertise was second to none and I honestly couldn’t have done it without her. Her communication was excellent, always quick replies to emails and messages. Aside from her knowledge and professionalism, Dawn is a very lovely person who was so reassuring to me as a (slightly) anxious buyer 😂
Thanks again Dawn!

February 7, 2025
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thanks Sam, wishing you all the best for the future in your new home 🥰

Rated 5 out of 5 stars

First time buyers - Shared Equity

Our mortgage was handled by Dawn Ramsay, and we couldnt be more pleased with the service she provided. Being first time buyers, Dawn's advice and explanation of processes was invaluable. In addition, she went over and above to advocate for us when we experienced delays with the build. Cannot reccommend Dawn highly enough - she was the most helpful and reliable person involved throughout the process of buying our first home.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Dawn was absolutely fantastic, I would not have managed without her. She was very patient when I had lots of questions and explained everything to me in simple terms so that I understood and was instrumental in helping me buy my first house.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from an expert

This is the third time we have come back to Dawn and IMP to remortgage having used another broker previously. Excellent advice and communication throughout, whilst also listening to our thoughts on our current situation and plans to make sure we have all the right info to make informed choices. No hesitation in recommending to others.

August 22, 2024

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