IMP Mortgage & Protection Advice Ltd Reviews 

124
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Dawn was excellent at supporting a first home purchase. Being a first-time buyer and having no idea where to even start, Dawn was so helpful every step of the way; from initial enquiry, supporting wi... See more

Rated 5 out of 5 stars

Dawn made my first home purchase as smooth and easy as possible. Available for phone calls to explain and discuss throughout the process.

Rated 5 out of 5 stars

Five years ago contacted IMP to see if they could help us find a mortgage as we have a specialised job and are not as young as we used to be. We had tried a few local agents who struggled with our re... See more

Rated 5 out of 5 stars

Dawn, thank you for all your help & advice since we first started our mortgage journey with you just short of a decade ago. We've just purchased our second home & your knowledge is always appre... See more

Company details

  1. Mortgage Broker

Written by the company

With over 35 years of experience in financial services, we've been helping people find the right mortgage and protection solutions since 1995. After years of working for major high-street lenders, we founded IMP Mortgage & Protection Advice in 2014 with one goal: to provide honest, personalised advice without the pressure of sales targets. We take the time to understand your needs, explain your options clearly, and support you every step of the way. Our reputation is built on trust, reliability and excellent customer service, with many of our clients coming to us through referrals and recommendations. Whether you're buying your first home, moving, remortgaging or reviewing your protection needs, we're here to help. Friendly advice. Tailored solutions. No pressure.


Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

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4.9

All reviews

(124)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Top class service and advice.

What can I say. Absolutely unbelievable service from Dawn. From the moment we made contact she was more than happy to help us, she was super efficient, very helpful and had some great advice too.
We had booked an appointment with our bank but it was a few weeks off so we contacted Dawn, everything was done and we had a mortgage and additional funds in place well before the appointment with the bank. We cannot recommend Dawn at the independent mortgage partnership highly enough.
Thank you so much.

May 19, 2022
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Delighted to have been able to assist Keith, thank you for your review!

Rated 5 out of 5 stars

Excellent service

Rita was most helpful on a subject we knew nothing about, explaining each stage clearly so we understood exactly what we were choosing.
Would highly recommend her.

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

10/10 amazing service

Dawn has been a massive help to me over the last TWO years (sorry Dawn!) that it is has taken me to find the right home. As a first time buyer, I really appreciate the guidance from Dawn throughout the whole process and the time she has taken to explain everything to me. I would never go to anyone else in the future :)

March 25, 2022
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thank you Alex! So pleased that you found your perfect home!

Rated 5 out of 5 stars

EXCELLENT SERVICE Despite our current deal not coming to…

Despite our current deal not coming to an end for a few months Rita was able to get us an equally good deal for a period of time of our choice. The process was completely painless, as you know you can trust entirely the information you are given. Excellent company that always goes above and beyond, that's why this is the third time we've used them, wouldn't go anywhere else!!

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Exceptional Service from the Team at IMP in securing a suitable Mortgage to meet our needs in a short space of time.
Knowledgeable, Positive, Reactive and totally Trustworthy - all the attributes needed to ensure a high level of comfort when dealing with financial matters.
Highly Recommended and look forward to utilising their skills in the future.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

Since contacting Rita of The IMP some…

Since contacting Rita of The IMP some years ago regarding a house purchase she has been efficient, smart and thorough in all our mortgage questions and associated requirements such as insurance. We have consulted Rita over the years on such matters and she has always had an incredible ability to help us make sense of things; it is very reassuring for us to be able to talk things through with an expert that we trust. These are the reasons I have given our experience 5 stars.

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

Impeccable efficient service

Rita was very friendly, knowledgeable and helpful. I could not recommend her services enough.
I was continuously kept informed throughout the process which put me at ease in what could have been a stressful process.

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

Dawn is extremely helpful

Dawn is extremely helpful, friendly and approachable regarding any mortgage query we have had. From start to finish it has been a delight to work with Dawn and has made our experience a very much stress free and smooth process. No question was stupid and everything was explained thoroughly, as appropriate. Wouldn’t use another mortgage advisor.

November 6, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Purchased our first home with little idea of how the process worked but Dawn was very knowledgable and helped us with any queries we had from start to finish and got the mortgage that suited us best. Very straightforward process with Dawn and couldn’t have asked for a better mortgage advisor! Would highly recommend IMP.

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

couldn’t of asked for better

Couldn’t of asked for a better mortgage advisor! Bought my first home during however many lockdowns and push backs and Dawn was always there helping me and making sure everything was sorted. Always available on the other end of the phone or would text whenever you needed anything or any questions/queries. Nothing was too much trouble which put me at ease with it being my first mortgage. I couldn’t recommend her enough, huge thank you 😊

September 27, 2021
Unprompted review
Rated 5 out of 5 stars

I don't normally write reviews but feel…

I don't normally write reviews but feel compelled to testify how impressed I am with Rita. This was my third company regarding equity release and I wish I'd met her earlier. Rita, I felt went the extra mile, it really felt like she had me by the hand. She's friendly, professional and explains things in simple terms. I've already recommended her to a friend, she made the lifetime mortgage appealing to me, other companies had me terrified!

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Top Class Service

Brilliant service from Dawn at IMP. We were selling and buying and she searched around for the best mortgage for our circumstances. Dawn knows her stuff and was always on hand to answer any questions, and explained everything clearly. Wouldn't hesitate to use them again and I will be highly recommending to family and friends.

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and helpful

Rita was very knowledgeable and helpful throughout the mortgage process and quickly sourced a mortgage we were happy with. Very pleasant experience, would highly recommend to family/friends and would definitely use again for any future house purchases.

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

Superb

Superb, efficient advice and service from the team at IMP. They kept us in the loop every step of the way and we could not be happier with the way everything was handled. Thoroughly recommend!

September 7, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Dawn was the second mortgage broker i had spoken with and there is no comparison. Dawn is very driven and knowledgable. Nothing was to much trouble. She was always on the other end of the phone if we had any questions and gave us regular updates. I am so glad i found her as i dont think we would have secured a mortgage without her.

September 7, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thank you for such great feedback Lisa - it is very much appreciated.

Rated 5 out of 5 stars

Expert and professional advice.

We recently used Independent Mortgage Partnership and cannot rate them highly enough.
Rita was very professional and nothing was too much effort.
Our business was handled efficiently and with care.
We would not hesitate to recommend this company to anyone.

September 7, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Many thanks Marilyn - we really appreciate you taking the time to leave a review - a great one at that!

Rated 5 out of 5 stars

Secured our mortgage when others couldn't

The service that Rita provided was second to none. Rita left no stone un turned in requesting all required documentation that the lender went on to request. My wife and I now have the mortgage we required that other advisors thought not possible. This is the second property that I have secured a mortgage through Rita (First time buyer and now self-employed mortgage). If we are are to require a mortgage in the future, it'll be a no brainer where I go to seek assistance.

September 6, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

A huge thanks to you both for your kind words. Very much appreciated.

Rated 5 out of 5 stars

Honestly,Rita is amazing and of course…

Honestly,Rita is amazing and of course Dawn as well, they looked after me so well. Rita took away all my stress an got me a mortgage which suits me. Thank you and keep up the good work.

August 13, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

We are delighted to have been of assistance to you. Many thanks for taking the time to leave such a glowing review.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, meaning I am a repeat client. Looks out for the best option to suit personal circumstances and advises accordingly.

August 12, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Many thanks for leaving a great review - we look forward to be of assistance to you again in the future.

Rated 5 out of 5 stars

I have used imp for several years now…

I have used imp for several years now and have found dawn absolutely fantastic for sorting our mortgages out with ease and hassle free. I would not go anywhere else now!

July 27, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thank you Stacy for your kind words. Much appreciated.

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