IMP Mortgage & Protection Advice Ltd Reviews 

124
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Dawn was excellent at supporting a first home purchase. Being a first-time buyer and having no idea where to even start, Dawn was so helpful every step of the way; from initial enquiry, supporting wi... See more

Rated 5 out of 5 stars

Dawn made my first home purchase as smooth and easy as possible. Available for phone calls to explain and discuss throughout the process.

Rated 5 out of 5 stars

Five years ago contacted IMP to see if they could help us find a mortgage as we have a specialised job and are not as young as we used to be. We had tried a few local agents who struggled with our re... See more

Rated 5 out of 5 stars

Dawn, thank you for all your help & advice since we first started our mortgage journey with you just short of a decade ago. We've just purchased our second home & your knowledge is always appre... See more

Company details

  1. Mortgage Broker

Written by the company

With over 35 years of experience in financial services, we've been helping people find the right mortgage and protection solutions since 1995. After years of working for major high-street lenders, we founded IMP Mortgage & Protection Advice in 2014 with one goal: to provide honest, personalised advice without the pressure of sales targets. We take the time to understand your needs, explain your options clearly, and support you every step of the way. Our reputation is built on trust, reliability and excellent customer service, with many of our clients coming to us through referrals and recommendations. Whether you're buying your first home, moving, remortgaging or reviewing your protection needs, we're here to help. Friendly advice. Tailored solutions. No pressure.


Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

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4.9

All reviews

(124)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

I received an outstanding service from Dawn. Dawn made the process run so smoothly and was always professional, friendly and keen to answer any questions I had. Thank you so much Dawn.

July 15, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

You are more than welcome Rebecca. Your great feedback is much appreciated.

Rated 5 out of 5 stars

First class mortgage service.

I was requiring a mortgage quickly, due to unforeseen circumstances. I contacted Rita at IMP and she guided me through the whole application process and helped me understand what the steps would be. She did this very professionally and was always available to answer my questions fully and quickly. Rita successfully organised a mortgage for me and the whole process was smooth. I have no hesitation recommending Rita and IMP for all your mortgage needs. First class service from start to end.

June 30, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you for your kind words Alan. So pleased to have been of assistance.

Rated 5 out of 5 stars

first time buyer

Myself and my boyfriend were buying a home for the first time and Dawn could not have made the process smoother. She explained everything so well and we were very happy with the service. I have already recommended to some of my friends.

June 4, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you so much Rachel

Rated 5 out of 5 stars

Great service from start to end

Great service from start to end. Dawn was very friendly yet professional. Supported with all paperwork and answered all our questions. Thank you

May 19, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

So pleased that you have been happy with the service

Rated 5 out of 5 stars

Step by step guidance

Step by step guidance, extremely helpful and supportive. Could not have obtained the best mortgage offer without this service. 10/10.

April 9, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you Kirsty - we very much appreciate your feedback

Rated 5 out of 5 stars

Dawn was absolutely fantastic

Dawn was absolutely fantastic. Huge support and great advice. Very professional yet personal service and I would highly recommend this company.

April 5, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you for taking the time to leave such a great review. Much appreciated

Rated 5 out of 5 stars

Very proffesional thorough and…

Very proffesional thorough and excellent follow up.
Many thanks Rita

April 1, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you very much for taking the time to leave a 5 star review. So pleased that you have been happy with the service provided.

Rated 5 out of 5 stars

Amazing service!

Myself and my partner were totally clueless when it came to buying our first property, Dawn was amazing talked us though everything and no question was too small! We’re now happy in our first home! We have recommended to friends and family.

March 19, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Many thanks Steph. It was a pleasure being of assistance to you both.

Rated 5 out of 5 stars

FIRST TIME BUYERS GET IN TOUCH

Can’t explain how much Dawn helped me sort out my mortgage, she made it seem so easy and everything went smoothly. I initially tried too do it myself but wouldn’t recommend that too anyone. If you are young and unsure what your doing save yourself the hassle and get in touch with Dawn :)

March 17, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you Ben - glad to have been of help. Great review - much appreciated

Rated 5 out of 5 stars

This company was absolutely fantastic

This company was absolutely fantastic. Rita provided me with exactly what I wanted and chose the best option for my requirements.
She did all the work for me and explained everything in great detail along the way. Rita was also a lovely lady not at all like a pushy salesperson which made all the difference

March 12, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you so much Fiona for your kind words. It was a pleasure to have met you and to have been of assistance.

Rated 5 out of 5 stars

We required to re-mortgage a buy-to-let…

We required to re-mortgage a buy-to-let property and were concerned as we are now in the elderly category!
Our anxiety was short lived as Dawn handled our application in a very professional manner.
We are very pleased that everything went smoothly and the mortgage offer concluded in a relatively short time.
Highly recommend IMP for all mortgage requirements.

March 11, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you for taking the time to leave such a great review - very much appreciated.

Rated 5 out of 5 stars

Highly recommended

As a first time buyer I had no idea what to do and where to begin with. It was very stressful but Dawn made it easy. She explained everything and was always there to assist and answer all my questions. All documents were clearly marked with places requiring signatures. Communication was prompt and easy. I'm very happy with the service I received and would highly recommend Dawn to everyone thinking about getting a new property.

March 7, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you Aleksandra - your lovely review is much appreciated.

Rated 5 out of 5 stars

Perfect and timely advice and support from IMP

I highly recommend IMP for advising on, finding and negotiating the right mortage for your needs. I recently concluded the purchase of my perfect house, which I could not have done without the advice and support of Dawn Ramsay, partner at IMP. Dawn went the extra mile in finding a mortage that worked for my particular circumstances, kept me informed of progress and was a reassuring voice at the end of the phone when required. She takes a personal interest in supporting your purchase and can also give excellent advice on life and CIC policies. On top of that, she was able to provide advice on house purchasing above and beyond her own remit. It was also helpful that she was able to work directly with my solicitor, when needed. I've bought properties in the past without the help of a broker and found it a fraught and stressful experience. This time could not have been more different!

March 6, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Delighted that you were so happy with the service provided. It was a pleasure assisting you. Thank you for taking the time to leave a review - much appreicated.

Rated 5 out of 5 stars

Absolutely excellent service from Dawn

Absolutely excellent service from Dawn, would thoroughly recommend. She was available at short notice, kept me informed, and was super-efficient and friendly throughout.

Can't fault IMP and Dawn!

March 6, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thank you Scott - much appreciated

Rated 5 out of 5 stars

Better than 5 stars!!

Dawn assisted me in securing a mortgage and insurance for my first home. As a first time buyer the process seemed quiet intimidating, but Dawn seemed to be always available. Being a student on a zero hours contract I wasn't sure if id be able to get a mortgage but dawn helped me find one that works for me, taking her time to clearly explain all the different options for me and was amazing start to finish.

Professional and friendly, Dawn was always prompt and ready to help with any questions I had. Would recommend to anyone, and I will definitely be using Dawn when its time to move again!!

March 5, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you for taking the time to leave a lovely review Kirsty. I'm glad to have been of assistance.

Rated 5 out of 5 stars

First class service

We contacted The Independent Mortgage Partnership with an enquiry on how we could fund a home move. Rita made us aware of all the options we had and when we decided on the one we felt was right for us she set up everything we required to go ahead. Rita was in contact throughout the process and kept us up to date at all times. She also shared her knowledge on all aspects of the house purchase journey we would take and we found this extremely helpful. The service given by Rita was first class and we would have no hesitation in recommending this company to anyone seeking mortgage advice.

March 1, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thank you so much for taking the time to leave a great review. I was a pleasure helping you both.

Rated 5 out of 5 stars

Top class ,got in touch with Rita at…

Top class ,got in touch with Rita at The independent mortgage partnership for advice,after my enquiry, Rita took over ,she explained what paperwork was needed,this I got and emailed to her and that was me done .Rita then got to work and put a very professional application together ,keeping me informed all the way through to acceptance of mortgage offer .I cant praise Rita and her company enough for her calm informed approach and professionalism through out.A big 5out 5 for Rita and co 👏👍🥇

February 28, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thank you Sean. I am delighted that you were happy with the service. Very much appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Dawn was recommended to us by a friend…

Dawn was recommended to us by a friend when we were moving house. Although we are based in the west of Scotland, distance was no barrier for her. It is rare to encounter such a professional person who also cares so deeply about her clients - not only did Dawn work hard to find out our needs, she made sure to communicate everything to us clearly, and it was apparent that she really wanted to get the best deal for us. Right away, she put at ease and we trusted her. Any questions we had were answered right away - I was always amazed how quickly Dawn responded. Moving house is a stressful experience so it was a relief to know that our mortgage was taken care of, and I wouldn’t hesitate to recommend Dawn to others. Thanks so much again.

February 28, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

It was a pleasure helping you and I am delighted to see that you were happy with the service. Thank you for taking the time to leave a review - a great one at that!

Rated 5 out of 5 stars

Rita was absolutely excellent…

Rita was absolutely excellent throughout our house purchase. She is such a friendly person, and made us feel really well looked after. Everything was explained clearly, and Rita was always open to answering any further questions we had. We were first time buyers, so knew very little about the process but everything went very smoothly and efficiently. Our situation was a little different as we are both PhD students on unusual income types, but we feel Rita fully understood this and found us a good mortgage which works very well for us. Overall excellent service, and we’ll definitely return to this company if needed in the future.

February 26, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Delighted that you were happy. It was a pleasure taking you through the house buying process and helping you each step of the way. Thank you so much for leaving a fab review - much appreciated.

Rated 5 out of 5 stars

First time buyer

I was a first time buyer and my mortgage advisor Dawn was brilliant. Dawn was always at the end of the phone or email when needed and she really helped me understand the mortgage process. Efficiency, friendly, fantastic service.

Thank you
James

February 25, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thank you James for leaving a great review - much appreciated

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