IMP Mortgage & Protection Advice Ltd Reviews 

124
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Dawn was excellent at supporting a first home purchase. Being a first-time buyer and having no idea where to even start, Dawn was so helpful every step of the way; from initial enquiry, supporting wi... See more

Rated 5 out of 5 stars

Dawn made my first home purchase as smooth and easy as possible. Available for phone calls to explain and discuss throughout the process.

Rated 5 out of 5 stars

Five years ago contacted IMP to see if they could help us find a mortgage as we have a specialised job and are not as young as we used to be. We had tried a few local agents who struggled with our re... See more

Rated 5 out of 5 stars

Dawn, thank you for all your help & advice since we first started our mortgage journey with you just short of a decade ago. We've just purchased our second home & your knowledge is always appre... See more

Company details

  1. Mortgage Broker

Written by the company

With over 35 years of experience in financial services, we've been helping people find the right mortgage and protection solutions since 1995. After years of working for major high-street lenders, we founded IMP Mortgage & Protection Advice in 2014 with one goal: to provide honest, personalised advice without the pressure of sales targets. We take the time to understand your needs, explain your options clearly, and support you every step of the way. Our reputation is built on trust, reliability and excellent customer service, with many of our clients coming to us through referrals and recommendations. Whether you're buying your first home, moving, remortgaging or reviewing your protection needs, we're here to help. Friendly advice. Tailored solutions. No pressure.


Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

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4.9

All reviews

(124)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Dawn at IMP was very knowledgeable and took the stress out of buying our first home.Dawn made herself available throughout the process to answer any questions and put our mind at ease. Would definitely recommend!

February 25, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thank you Laura for taking the time to leave a glowing review - much appreicated

Rated 5 out of 5 stars

Would highly recommend!

As a first time buyer I was completely unaware of the mortgage process and this was something made easy by Dawn. Great advice as well as great service. Will definitely recommend to others.

February 25, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you so much for your kind words Daryll - it was a pleasure to help you

Rated 5 out of 5 stars

Best mortgage advice

A fantastic and easy way to find the best mortgage deal. The service is professional and friendly.

February 25, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you for taking the time to leave a great review - very much appreciated.

Rated 5 out of 5 stars

Cannot recommend more highly!

Rita was absolutely fantastic! As first time buyers we were a bit overwhelmed with the process of finding a good mortgage, however we were guided through the process and were always able to get a response quickly to any questions (which we had plenty) that we had. The whole service we experienced was wonderful! A friendly and professional company with a great deal of experience who went above & beyond to ensure we were sorted out with the best mortgage for us. Rita was always honest with us and we trusted her advice completely; I genuinely cannot fault the service we received from her! I don’t know what we would have done without her as the whole process was made so much easier and stress-free.
I cannot recommend her enough!

February 24, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you so much Katie, it is very much appreciated that you took the time to leave a glowing review. It was a pleasure helping you both and we look forward to being of service to you again in the future.

Rated 5 out of 5 stars

Excellent Service.

Really grateful to Dawn for her expert advice throughout the purchase of our new home. Everything from new mortgage to insurances all sorted out with minimal effort from us. Would recommend.

February 24, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you Mark - delighted that you were happy with the service.

Rated 5 out of 5 stars

Used Dawn at IMP for the first time…

Used Dawn at IMP for the first time recently and would highly recommend she oversaw everything from start to finish and was always there when we had any queries.

February 24, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

So pleased that you were happy with the service Gordon. Thank you for taking the time to leave a review - very much appreciated

Rated 5 out of 5 stars

Wouldn't go anywhere else

We have been going to Dawn at IMP for all our mortgages / remortgages for years and would not got anywhere else. I recommend to all my friends and family as the service we receive is always so efficient and accurate. There has been nothing Dawn couldn't help us with and her advice has always been spot on.
She makes things very clear and easy to understand and lays out all our available options and explains them. Customer service is second to none! Highly recommend !

February 24, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you so much for leaving a great review! Very much appreciated

Rated 5 out of 5 stars

Excellent service!

Excellent service!

Helpful from the start to end, always available when needed.

Highly recommend woudnt use anyone else...

5* all around 😀

February 24, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thank you Ashley - very much appreciated

Rated 5 out of 5 stars

We received excellent advise and…

We received excellent advise and service from Rita. She was always available to advise when we needed it and was efficient and knowledgeable when putting together our application.

February 24, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Many thanks Ellen - it was such a pleasure helping you both, I am pleased that you were happy with the service.

Rated 5 out of 5 stars

Excellent Service - Highly recommend

Great experience from start to finish. Throughout the whole mortgage process, Rita's professionalism, knowledge and help was invaluable. Despite the challenges of buying property during the pandemic, thanks to Rita's expertise and timely advice, I was able to secure the mortgage that best suited my needs. I can't recommend the service I received highly enough.

February 24, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you for taking the time to leave such a fab review Charlie - much appreciated.

Rated 5 out of 5 stars

Excellent service.

Rita arranged my BTL mortgages. She kept me well informed throughout and the whole process was smooth and efficient. Very professional overall as well as friendly and approachable. Should I need a mortgage again, IPP will be my first port of call.

February 24, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thank you so much - we look forward to being of service to you again in the future.

Rated 5 out of 5 stars

Excellent Service

Dawn has done lots of work for us & been excellent / so professional & on the ball ....I’ve referred her to many friends & they all say same ....
Keep up the good work

Garry Mitchell
GM Properties Tayside ltd

February 24, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Very much appreciated - thank you so much

Rated 5 out of 5 stars

very helpful staff

very helpful staff. Got support from them

February 10, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you so much - we very much appreciate you taking the time to leave a great review!

Rated 5 out of 5 stars

Best in the business!

Where do I start? I have been with Dawn for around 5 years now and she has been such a saviour to me. Dawn is extremely knowledgeable, prompt and efficient. If something isn’t right, she won’t hesitate to do it again until she is happy with it. She is very professional but also genuinely cares for her customers. She showed us so much support during the sale of my house and purchase of our new family home, it was quite stressful but Dawn sought to check in and listen to how you were feeling and in her own time. She goes above and beyond the call of duty. We are so grateful to have had her as our mortgage advisor and as long as she is around we won’t be using anybody else. Best in the business!

February 8, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

I am delighted to have been of assistance! Your kind words are very much appreciated. and I can't thank you enough for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent! We would not hesitate to recommend…

We would not hesitate to recommend Dawn’s service. We have used IMP on a number of occasions and can’t fault the service. Dawn is reliable, efficient, honest and very knowledgeable.

February 3, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thank you so much Danielle. We really appreciate you taking the time to leave a review and are delighted that you’ve been happy with our service.

Rated 5 out of 5 stars

Dawn was excellent from start to…

Dawn was excellent from start to finish. She got us a great deal on our mortgage and kept us up to date throughout the whole process. I wouldn't hesitate in recommending Dawn to anyone.

February 3, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Very much appreciate you taking the time to leave a great review Gary. Thank you

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. Our mortgage was a little complex and Dawn and Rita pulled out all the stops to get it across the line. Fantastic communication throughout.

February 3, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thank you so much Fiona - we very much appreciate your support.

Rated 5 out of 5 stars

100% recommendation - great company to go for

Really helpful advice, very knowledgeable and friendly. Rita has helped with 2 mortgages and a remortgage - would absolutely recommend.

February 3, 2021
Unprompted review
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Reply from IMP Mortgage & Protection Advice Ltd

Thank you Kalli - we are so grateful that you took the time to leave a review.

Rated 5 out of 5 stars

Outstanding Service

Dawn has provided us with an amazing, service over the years with nothing ever being a hassle. Dawn is very professional and explains everything in the finest of detail, making things easy to understand. Any query that I have had has been answered promptly. I have recommended Dawn to friends and family who I am confident will only echo what I say!

February 3, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Can’t thank you both enough for taking the time to leave such a glowing review. It was a pleasure helping you and I look forward to being of service again.

Rated 5 out of 5 stars

As first time buyers Rita did a…

As first time buyers Rita did a fantastic job made our experience trouble free would definitely recommend

February 3, 2021
Unprompted review
IMP Mortgage & Protection Advice Ltd logo

Reply from IMP Mortgage & Protection Advice Ltd

Thank you Janice - it was a pleasure to help.

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